MUNSTER JOINERY Reviews 

475
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite and professional staff who arrive right on time and resolve maintenance issues quickly. People really appreciate the efficient service, clean work habits, and helpful attitude when dealing with window and door repairs around the home. However, some reviewers were not happy with the poor product quality and extremely long wait times for replacement parts. Consumers also noted frustrating communication, unhelpful responses from customer support, and difficulties when trying to schedule visits. A few individuals experienced problems with installation standards, mentioning that doors or frames felt loose or uneven after being fitted.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that representatives and technicians are consistently... See more

Service

Customers consistently note positive experiences with service, highlighting efficient repairs and polite... See more

Product

People report ambiguous experiences with product, reflecting a wide split in customer satisfaction regarding... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences regarding products and installations.... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were trustworthy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a bathroom window handle fall off, contacted the Service dept and after sending photos of the handle a pair of replacement handles was sent out. The windows were over two years old but they deemed... See more

Rated 5 out of 5 stars

The technician, a guy called James turned up on time and fully equipped to do the job which was to replace a burst glass unit. He was so careful not to let the glass shatter and even just checked the... See more

Rated 5 out of 5 stars

Nothing was too difficult for Gregg who changed the misty glass in two bedrooms of our apartment. He also fixed a leaking Juliet balcony door and loosened a tight handle of the door. A very willing an... See more

Rated 5 out of 5 stars

I had a small problem to sort out with 2 of my 3 new windows. I made an appointment with Munster Joinery and their fitter, Adam txt me 30 mins before he arrived to confirm that he was coming. He arri... See more


Company details

  1. Aluminum Window Manufacturer
  2. Manufacturer
  3. PVC Windows Supplier
  4. Window Installation Service
  5. Window Supplier

Written by the company

50 years in business, Munster Joinery is now among the largest manufacturers of energy efficient windows and doors in Europe. Founded in 1973, the company has grown year on year, with the continuous development of new products, materials and processes. With operations in Ireland, Northern Ireland and the United Kingdom, the company has a 960,000sq ft. production facility on an eighty acre site in Ballydesmond with another 360,000 sq ft on a 28 acre site at Wellesbourne in the UK. We serve the Irish, UK and international markets. We use cutting edge technology to offer our customers eco friendly products. We provide the ultimate in thermal efficiency with several products meeting Passive House standards. Our PassiV uPVC, AluClad and Aluminium ranges have been certified as Passive House suitable components by the Passive House Institute in Germany. At Munster Joinery we recognise the increasing importance of waste management and recycling in the joinery industry. We have a dedicated ‘waste management and recycling’ division. As a company we are fully self reliant in dealing with all waste and packaging products and all recyclable materials on site. We have also developed an integrated approach to resource efficiency to ensure the most effective use of natural resources. We are conscious of the need to reduce our carbon footprint and manage our natural resources effectively. Our production facility in Ballydesmond gets much of it’s day to day power needs from 2 wind turbines with an electrical output of 4.2 megawatts and a Biomass steam turbine with an electrical output of 2.8 megawatts. The wind turbines are capable of powering 2,260 homes annually. The installation will easily achieve annual savings of over 9,000 tonnes of carbon emissions showing Munster Joinery’s commitment to protecting our environment.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

475 reviews

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4.6

All reviews

(475)

157 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

I reported to orbit, within a day I had a number to ring to book appointment, lukas texted me to say what time on the day, arrived bang on time. Introduced himself and took shoes off without being asked. Fixed the window, checked the other one just in case. Askex me to check the windows before he left. Great service. Thank you

2 June 2026
Unprompted review
Rated 5 out of 5 stars

An easy company to deal with!

My new build house came with windows supplied by Munster. I have to commend the levels of professionalism and service they’ve provided when there have been a couple of small issues. Even after more than five years since installation they still come without complaint and fix any problems under the ten year warranty.

Booking an appointment is simple, they attend promptly, and have always fixed the issues first time and with a high degree of care about the finish.

I’m really impressed, very grateful for their help and therefore happy to highly recommend Munster based on my experience.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ True Master of Windows!

We have had Gyunay visit on several occasions now, and he always resolves every single issue perfectly. He is absolutely fantastic! When it comes to troubleshooting, he spots the problem in seconds and has it all fixed just a few minutes later.
​On top of his incredible skills, Gyunay is always deeply respectful, friendly, and helpful. A true master of his craft—we cannot recommend him highly enough!

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Door repair

Gunay fixed the door quickly and professionally. Very polite and gave good advice for any future issues.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service from Start to Finish

I had two services carried out — multiple window adjustments on one visit and a full window glass replacement on another day. Gyunay attended both times and delivered outstanding work. He was professional, efficient, and the results are excellent. I’m very happy with the outcome and would highly recommend their service.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

I contacted the Company @10 days ago…

I contacted the Company @10 days ago regarding an issue with my garage side door.
There was no negative response to my issue at all. 10 days after contacting the company regarding this issue with my garage door, Greg arrived. He was very polite and professional in replacing the door panel, while he was here he also fixed the door as it was not shutting correctly.

It was so refreshing to have someone who genuinely cared about the work he was doing and gave the customer 100%. I would highly recommend this company and Greg.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and kind

Carl was very efficient and explained how things worked with my window when I asked. He was quick and was happy to tighten the restricters on my other windows to avoid this problem again in future

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Huge thanks to Greg for the excellent…

Huge thanks to Greg for the excellent work replacing our patio door glass and window links. He was professional, friendly, punctual, and clearly knew exactly what he was doing. The quality of the work was fantastic and everything was completed neatly and efficiently. Really appreciated his honest communication and attention to detail throughout the job. Highly recommend Greg to anyone looking for reliable and skilled service!

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Greg was very helpful and friendly

Greg was very helpful and friendly. He fixed the issue straight away. He also noticed our front door wasn’t closing properly and fixed that too without being asked or having to go back to customer care. Very happy with Greg’s attitude and how he took time to look at all doors before leaving

22 May 2026
Unprompted review

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