MUNSTER JOINERY Reviews 

475
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite and professional staff who arrive right on time and resolve maintenance issues quickly. People really appreciate the efficient service, clean work habits, and helpful attitude when dealing with window and door repairs around the home. However, some reviewers were not happy with the poor product quality and extremely long wait times for replacement parts. Consumers also noted frustrating communication, unhelpful responses from customer support, and difficulties when trying to schedule visits. A few individuals experienced problems with installation standards, mentioning that doors or frames felt loose or uneven after being fitted.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that representatives and technicians are consistently... See more

Service

Customers consistently note positive experiences with service, highlighting efficient repairs and polite... See more

Product

People report ambiguous experiences with product, reflecting a wide split in customer satisfaction regarding... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences regarding products and installations.... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were trustworthy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a bathroom window handle fall off, contacted the Service dept and after sending photos of the handle a pair of replacement handles was sent out. The windows were over two years old but they deemed... See more

Rated 5 out of 5 stars

The technician, a guy called James turned up on time and fully equipped to do the job which was to replace a burst glass unit. He was so careful not to let the glass shatter and even just checked the... See more

Rated 5 out of 5 stars

Nothing was too difficult for Gregg who changed the misty glass in two bedrooms of our apartment. He also fixed a leaking Juliet balcony door and loosened a tight handle of the door. A very willing an... See more

Rated 5 out of 5 stars

I had a small problem to sort out with 2 of my 3 new windows. I made an appointment with Munster Joinery and their fitter, Adam txt me 30 mins before he arrived to confirm that he was coming. He arri... See more


Company details

  1. Aluminum Window Manufacturer
  2. Manufacturer
  3. PVC Windows Supplier
  4. Window Installation Service
  5. Window Supplier

Written by the company

50 years in business, Munster Joinery is now among the largest manufacturers of energy efficient windows and doors in Europe. Founded in 1973, the company has grown year on year, with the continuous development of new products, materials and processes. With operations in Ireland, Northern Ireland and the United Kingdom, the company has a 960,000sq ft. production facility on an eighty acre site in Ballydesmond with another 360,000 sq ft on a 28 acre site at Wellesbourne in the UK. We serve the Irish, UK and international markets. We use cutting edge technology to offer our customers eco friendly products. We provide the ultimate in thermal efficiency with several products meeting Passive House standards. Our PassiV uPVC, AluClad and Aluminium ranges have been certified as Passive House suitable components by the Passive House Institute in Germany. At Munster Joinery we recognise the increasing importance of waste management and recycling in the joinery industry. We have a dedicated ‘waste management and recycling’ division. As a company we are fully self reliant in dealing with all waste and packaging products and all recyclable materials on site. We have also developed an integrated approach to resource efficiency to ensure the most effective use of natural resources. We are conscious of the need to reduce our carbon footprint and manage our natural resources effectively. Our production facility in Ballydesmond gets much of it’s day to day power needs from 2 wind turbines with an electrical output of 4.2 megawatts and a Biomass steam turbine with an electrical output of 2.8 megawatts. The wind turbines are capable of powering 2,260 homes annually. The installation will easily achieve annual savings of over 9,000 tonnes of carbon emissions showing Munster Joinery’s commitment to protecting our environment.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

475 reviews

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4.6

All reviews

(475)

157 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional Service from Günay

We are extremely satisfied with the service provided by Günay and the team at Munster Joinery. From start to finish, everything was handled in a professional, efficient, and friendly manner. Communication was clear, and any questions we had were answered promptly. The installation and delivery process were smooth and completed to a high standard. Overall, we are very happy with the quality of service and would highly recommend them to others.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Aaron was brilliant

Aaron was brilliant. Phoned night before to agree time, arrived on time. He was very knowledgeable and skilled at adjusting our windows so they opened and closed smoothly ( and no mess either). Without asking, he also did a check on other windows and patio doors and did the adjustment needed. Brilliant experience. Thank you. DR.

30 June 2026
Unprompted review
Rated 1 out of 5 stars

Avoid, Poor Quality.

We bought a house through Wharfedale Homes and they used Munster Joinery for windows and doors. We identified a problem with natural effloresence etching marks in the aluminium powder coated frames on the bifold doors. Munster refused to repair or replace, the doors were just over a year old. Poor quality. Not fit for purpose. Basically their warranty isn't worth the paper it's written on. We would advise avoiding this company and going elsewhere for your windows and doors.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

I had Munster Joinery come to my house…

I had Munster Joinery come to my house this morning in the blazing heat wave heat. The worker Gulay did a great job in such heat, professional, quick and polite. Thank you for resolving our issues. Great job A+

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Superb service

The technician, a guy called James turned up on time and fully equipped to do the job which was to replace a burst glass unit. He was so careful not to let the glass shatter and even just checked the doors were aligned properly to check it was right and not straining the glass. He was quick, efficient and very mindful that he was working in somebody's home. A credit to your business. Thanks for such excellent service I will be sure to recommend Munster when ever anyone i know needs similar services

23 June 2026
Unprompted review
Rated 5 out of 5 stars

We had Munster complete the windows on…

We had Munster complete the windows on our self build project in Mayo.
We were assigned Tommy Gallagher as our Rep and from the first conversation we were delighted. He came out and did a walk through of the house with us, gave us options and his recommendations with pros/cons of each.
We knew then we did not need to look anywhere else, and he had our windows fitted in just under 5 weeks. We were sceptical of delivery timelines as we had heard some companies can be 8/10 weeks but again, he shocked us!
We are now working through minor snag lists with Tommy and Stephen and they could not be more responsive.
Highly recommend

12 June 2026
Unprompted review
Rated 5 out of 5 stars

excellent job

Greg did an excellent job fixing my door today. He was super fast, professional, and the work turned out really well.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Lukazs and Arron were absolutely…

Lukazs and Arron were absolutely brilliant! Really friendly and professional, and got the job done quickly to a high standard. They explained everything clearly and made the whole process really easy. Great service & would definitely recommend them!

4 June 2026
Unprompted review

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