MUNSTER JOINERY Reviews 

475
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite and professional staff who arrive right on time and resolve maintenance issues quickly. People really appreciate the efficient service, clean work habits, and helpful attitude when dealing with window and door repairs around the home. However, some reviewers were not happy with the poor product quality and extremely long wait times for replacement parts. Consumers also noted frustrating communication, unhelpful responses from customer support, and difficulties when trying to schedule visits. A few individuals experienced problems with installation standards, mentioning that doors or frames felt loose or uneven after being fitted.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that representatives and technicians are consistently... See more

Service

Customers consistently note positive experiences with service, highlighting efficient repairs and polite... See more

Product

People report ambiguous experiences with product, reflecting a wide split in customer satisfaction regarding... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences regarding products and installations.... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were trustworthy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a bathroom window handle fall off, contacted the Service dept and after sending photos of the handle a pair of replacement handles was sent out. The windows were over two years old but they deemed... See more

Rated 5 out of 5 stars

The technician, a guy called James turned up on time and fully equipped to do the job which was to replace a burst glass unit. He was so careful not to let the glass shatter and even just checked the... See more

Rated 5 out of 5 stars

Nothing was too difficult for Gregg who changed the misty glass in two bedrooms of our apartment. He also fixed a leaking Juliet balcony door and loosened a tight handle of the door. A very willing an... See more

Rated 5 out of 5 stars

I had a small problem to sort out with 2 of my 3 new windows. I made an appointment with Munster Joinery and their fitter, Adam txt me 30 mins before he arrived to confirm that he was coming. He arri... See more


Company details

  1. Aluminum Window Manufacturer
  2. Manufacturer
  3. PVC Windows Supplier
  4. Window Installation Service
  5. Window Supplier

Written by the company

50 years in business, Munster Joinery is now among the largest manufacturers of energy efficient windows and doors in Europe. Founded in 1973, the company has grown year on year, with the continuous development of new products, materials and processes. With operations in Ireland, Northern Ireland and the United Kingdom, the company has a 960,000sq ft. production facility on an eighty acre site in Ballydesmond with another 360,000 sq ft on a 28 acre site at Wellesbourne in the UK. We serve the Irish, UK and international markets. We use cutting edge technology to offer our customers eco friendly products. We provide the ultimate in thermal efficiency with several products meeting Passive House standards. Our PassiV uPVC, AluClad and Aluminium ranges have been certified as Passive House suitable components by the Passive House Institute in Germany. At Munster Joinery we recognise the increasing importance of waste management and recycling in the joinery industry. We have a dedicated ‘waste management and recycling’ division. As a company we are fully self reliant in dealing with all waste and packaging products and all recyclable materials on site. We have also developed an integrated approach to resource efficiency to ensure the most effective use of natural resources. We are conscious of the need to reduce our carbon footprint and manage our natural resources effectively. Our production facility in Ballydesmond gets much of it’s day to day power needs from 2 wind turbines with an electrical output of 4.2 megawatts and a Biomass steam turbine with an electrical output of 2.8 megawatts. The wind turbines are capable of powering 2,260 homes annually. The installation will easily achieve annual savings of over 9,000 tonnes of carbon emissions showing Munster Joinery’s commitment to protecting our environment.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

475 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.6

All reviews

(475)

157 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Greg came out to sort an issue with our…

Greg came out to sort an issue with our windows and provided excellent service from start to finish. He was professional, friendly, and clearly knew what he was doing. He quickly identified the problem, explained everything clearly, and made sure the issue was fully resolved before leaving. Really impressed with his workmanship and attention to detail. Great representative for the company — highly recommended!

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Greg

Greg , who came to service our patio doors was very helpful and polite
Would recommend..

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Window change

We had a lovely gentle man called Luckasz who came to change our window today, he was very polite and respectful of our property. Thank you very much luckasz.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

It was an amazing experience

It was an amazing experience, really liked the service.
Greg was extremely helpful in inspecting the damaged glass panels and promptly ordered replacements for both of them right away.

He was very efficient in his work and ensured the area was left clean and tidy after completing the job.

Highly recommended!

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Karl :)

Karl was very friendly and helpful resolving our windows but also giving guidance on how to keep them in good condition

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Good job!

We recently had Lukasz out to replace the scratched glass pane in our new build home, He was friendly, professional, and got the job done quickly. Really pleased with the service and would happily recommend.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, polite, clean & tidy. The procedure fully explained as was the after care required to maintain a smooth & easy locking system. I can now open & close/lock my front door with ease 😊 thank you from Plot 287!

14 May 2026
Unprompted review

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