We choose the cruise based upon the itinerary, the experience was mixed with generally good food and pleasent staff. MSC pushes the extras which can add-up during the voyage. I would recommend having... See more
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Very enjoyable cruise on the MSC Virtuosa. Good itinerary visiting Iceland and Norway. Good food and excellent shows. The ship is immaculately clean. On the negative side there is a lack of bars and... See more
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The company have a Beautiful ship but areas need addressing! Buffet staff are lazy & inappropriately trained to clean tables! Food was basic food especially in the complimentary restaurant! Cabins ar... See more
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Not catered for British. 90% French Spanish guests ship very very noisy. Large teenager school groups (150) too full onboard and food poorer quality than MSC others prior travelled Staff people an... See more
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Company details
Written by the company
MSC Cruises, offers unforgettable holiday experiences, visiting breathtaking destinations, and providing the finest hospitality and entertainment. We sail year-round in the Mediterranean and Caribbean, offering convenient fly & cruise packages with established airlines. Our sensational itineraries also include the Emirates, North and South America, South Africa, Asia and Northern Europe cruises from Southampton. At MSC Cruises, our purpose is to provide our guests with memorable experiences, whilst honouring the ocean we sail and the places we visit.
Contact info
Export House, GU21 6QX, Woking, United Kingdom
- 0203 426 3010
- customer.service@msccruises.co.uk
- www.msccruises.co.uk
3.9
Great
19K reviews
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Our cabin man made a huge difference…
Our cabin man made a huge difference too our holiday as we have a disabled so he made sure we had everything we needed ie towels. bags very attentive.
21 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
We are happy to hear that you enjoyed your cruise experience! Hopefully we will be able to welcome you onboard again in the future. Kind regards MSC Cruises UK & Ireland
Reply from MSC Cruises UK
We are happy to hear that you enjoyed your cruise experience! Hopefully we will be able to welcome you onboard again in the future. Kind regards MSC Cruises UK & Ireland
Well pleased. But
To be honest as a first time cruiser I was a bit overwhelmed with the size of the ship and the thousands of fellow travellers. The coffee shop staff were a delight but the staff at the bar on the promenade deck seemed to spend most of their time washing and stacking glasses and there was never one barman serving. Overall a very happy experience
27 June 2026
Reply from MSC Cruises UK
We are happy to hear that you enjoyed your cruise experience! Hopefully we will be able to welcome you onboard again in the future. Kind regards MSC Cruises UK & Ireland
This seems good value at first sight
This seems good value at first sight, but the excessive prices for drinks (either individual or packages), wi-fi and excursions really hike up the cost.
Food was never hot.
Activities and entertainment were not very varied and often not available unless booked several days in advance. Some activities were not possible to book at all, so people were turned away after queuing for 20-25 minutes.
Excursions were rushed.
All in all, I did not feel like a valued customer
21 June 2026
Reply from MSC Cruises UK
We’re disappointed to hear that your cruise experience wasn’t as positive as expected. We appreciate your honest feedback, which plays an important role in helping us enhance the guest experience across our ships.
With thanks, MSC Cruises
Amazing staff, great food and great destinations
The staff on MSC Virtuosa were fabulous. They made our time on the ship very enjoyable. Our waiters Khilesh and Rajiv were so amazing we ate at the restaurant every night. Our favourite bar was the Sky Lounge which offered great views from inside and again, the staff were amazing. Kaisharv, Wirawan, Martina, Nikil and Putu were all brilliant. They got to know us and our orders which made spending time there a great experience.
The destinations were amazing and Iceland had a really great atmosphere. We were helped by the lovely weather in June which allowed us to experience Iceland and Norway without the need for a big coat!
21 June 2026
Reply from MSC Cruises UK
We are happy to hear that you enjoyed your cruise experience! Hopefully we will be able to welcome you onboard again in the future. Kind regards MSC Cruises UK & Ireland
Excellent but affordable cruise
Excellent but affordable cruise to Ireland, Iceland and Norway.
21 June 2026
Reply from MSC Cruises UK
We are happy to hear that you enjoyed your cruise experience! Hopefully we will be able to welcome you onboard again in the future. Kind regards MSC Cruises UK & Ireland
We thoroughly enjoyed it all
21 June 2026
Reply from MSC Cruises UK
We are happy to hear that you enjoyed your cruise experience! Hopefully we will be able to welcome you onboard again in the future. Kind regards MSC Cruises UK & Ireland
We really enjoyed our cruise
We really enjoyed our cruise. This was only our second cruise, and the first one was 30 years ago. Contrary to some of the reviews I read before embarking, we found it very well organised. Language is not a problem - everyone spoke good English, and all announcements tended to be in English first. The food was of a consistently high standard, with plenty of choice in the restaurants and buffet. Staff were friendly and helpful. WiFi could be a bit patchy at times but was generally sufficient for normal use.
27 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
I ENJOYED MYSELF.
21 June 2026
Reply from MSC Cruises UK
We are happy to hear that you enjoyed your cruise experience! Hopefully we will be able to welcome you onboard again in the future. Kind regards MSC Cruises UK & Ireland
Had a lovely holiday ,staff first class
27 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Overall a great holiday
27 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
I’ve already done all of this
27 June 2026
Reply from MSC Cruises UK
We are happy to hear that you had a great experience! Hopefully we will be able to welcome you onboard again in the future!
Staff make this ship the best holiday experience
Great friendly helpful staff
Beautiful clean ship with heat activities for everyone
Selection and standard of food really high
26 June 2026
Reply from MSC Cruises UK
We are happy to hear that you had an amazing cruise experience! Hopefully we will be able to welcome you onboard again in the future!
i've said it all in the questionnaire
23 June 2026
Reply from MSC Cruises UK
Thank you for choosing MSC Cruises and for completing the post cruise questionnaire. We hope to see you on board again soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
All detailed in the review
26 June 2026
Reply from MSC Cruises UK
Thank you for choosing MSC Cruises and for completing the post cruise questionnaire. We hope to see you on board again soon.
With thanks, MSC Cruises
The World Europa Ship was beautiful
The World Europa Ship was beautiful, and a very fun experience. The staff we encountered were all very friendly ad helpful. Overall very good value for money in my opinion.
19 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Very enjoyable cruise on the MSC Virtuosa
Very enjoyable cruise on the MSC Virtuosa. Good itinerary visiting Iceland and Norway. Good food and excellent shows. The ship is immaculately clean.
On the negative side there is a lack of bars and seating for the size of ship which results in having difficulty in finding seats for you to spend the evening.
6 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
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