Josh, Jack, and Rio came to install my cabling etc in readiness for receiving our new Squirrel router tomorrow. They were very professional in their approach, very courteous, and were great ambassador... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Today instalation didn't go as expected at first but after speaking to the supervisor things looked up for me . The guys Joey, Liam and Stefan bent over backwards and installed to my needs . They h... See more
Company replied
Shane carried out the installation today, gave me a call before hand to see if I was available a bit earlier in the day due to schedule changes; this was ideal for me. Shane was a very nice and pleasa... See more
Company replied
Great service , installation engineers were efficient and respectfull of myself and property .Had issueon 1st installation attempt due to stuck pipping. Resolved in a week and 2nd attempt went smoot... See more
Company replied
Company details
Written by the company
MS3 Networks is a Full Fibre Broadband network provider based in Hull, bringing competition and choice to customers. MS3’s high quality infrastructure enables our wholesale partners to provide futureproof connectivity options including gigabit broadband, ethernet and dark fibre services to homes and businesses in Hull and parts of Northern England.
Contact info
Owen House Owen Avenue, Priory Park, HU13 9PD, Hessle, United Kingdom
- 01482 736133
- info@ms-3.co.uk
- www.ms3networks.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and friendly service
Installation was quick and straightforward, did a great job getting the house hooked up without making a mess.
10 April 2026
Unprompted review
Reply from MS3 Networks
Hi Lucas,
Thank you for the brilliant review! We're so happy to hear you were happy with the installation process, and that our team left everything nice and tidy before leaving. That's exactly what we want to see.
Thank you again, and we hope you're enjoying your new connection!
Kind regards,
Team MS3 💜
Fast fix
Zoe was very polite and I felt comfortable having her in my home. She had my Internet back up and running quickly and made sure phones and tele were able to connect before she left.
9 April 2026
Unprompted review
Reply from MS3 Networks
Hi Nicole,
Thank you for your lovely review! We're really glad to hear that Zoe made you feel comfortable during her visit, and was able to get your internet back up and running quickly, even checking the devices before she left! That's the level of service we're always aiming for.
Thank you again, we'll make sure to pass along your kind words to Zoe.
Kind regards,
Team MS3 💜
Zoe was super friendly
Zoe was super friendly, problem was fixed quickly and she was awesome!
9 April 2026
Unprompted review
Reply from MS3 Networks
Hi Holly,
Thank you for the review! We're so pleased to hear that Zoe was quick to resolve your broadband issues, and that you were happy with the service. We'll make sure to pass along your kind words.
Thank you, and we hope you're enjoying your connection again!
Kind regards,
Team MS3 💜
Zoe from ms3 arrived at our house first…
Zoe from ms3 arrived at our house first thing and sorted the problem out . First rate service from a knowledgeable and friendly engineer.
Cheers Zoe for sorting the issue massively appreciated .
9 April 2026
Unprompted review
Reply from MS3 Networks
Hi there Jason,
Thank you so much for taking the time to leave us a brilliant review! We're happy to hear that Zoe delivered first rate service, and was able to resolve the fault efficiently for you. We'll be sure to pass along your kind words to Zoe!
Thank you again, we're glad to see you up and running once more.
Kind regards,
Team MS3 💜
Zoe was fantastic!!
Zoe was fantastic! Really lovely and explained what the fault was. Got us back online really quickly!! Top service! Very happy 😃
7 April 2026
Unprompted review
Reply from MS3 Networks
Hi Rosie,
Thank you for taking the time to leave us a lovely 5* Review.
We are so please to hear you received a top service and Zoe managed to get you online quickly!
We will be sure to pass on your lovely feedback.
Kind regards,
Team MS3💜
Alex from MS3 was excellent in service…
Alex from MS3 was excellent in service provision and explained everything.
7 April 2026
Unprompted review
Reply from MS3 Networks
Hi Shane,
Thank you for leaving us a 5* review,
We are pleased to hear Alex was excellent and explained everything,
We will be sure to pass on your feedback!
Kind regards,
Team MS3💜
Great Job
Your team arrived promptly and carried out the installation quickly and very professionally, answering my many questions patiently. You really cannot see where the cable has been laid. Great job, thank you
2 April 2026
Unprompted review
Reply from MS3 Networks
Hi Graham!
Thank you for leaving us a lovely 5 star review!
It sounds like you had a great experience, this is what we like to hear from our customers.
Thanks again for your feedback, and we hope you enjoy your new connection!
Kind regards,
Team MS3💜
James was friendly and professional
James was friendly and professional, he was timely and efficient
1 April 2026
Unprompted review
Reply from MS3 Networks
Hi Stuart,
Thank you for taking the time to leave us a 4* Review.
We are pleased to hear James was friendly and professional and the job was completed in a timely and efficient manner.
We will be sure to pass on your feedback.
Kind regards,
Team MS3 💜
James was very efficient
James was very efficient. Diagnosed and fixed very quickly. Communicated all the time.
1 April 2026
Unprompted review
Reply from MS3 Networks
Hi Mr. Foster,
Thank you for sharing your experience! We’re really pleased to hear that James was efficient in diagnosing and resolving the issue, and that he kept you informed throughout the visit.
We understand it’s never ideal when your connection drops, but it’s great to know our team were able to respond quickly and get things back up and running for you.
Thank you again for your review, and we hope you're enjoying your connection again!
Kind regards,
Team MS3 💜
Reply from MS3 Networks
Hi Corinna,
Thank you for leaving us a 5* review! We're pleased to hear you were happy with the service.
Kind regards,
Team MS3 💜
Outstanding work from the engineer 10/10
Outstanding work from the engineer, Talked me through the installment procedure, Was clean and tidy throughout, And was also polite at all times, 5 ***** 10/10
31 March 2026
Unprompted review
Reply from MS3 Networks
Hi there Andy,
Thank you for leaving a fantastic review! We’re delighted to hear that our engineer provided such outstanding service, talking you through the installation process and completing the work in a clean, tidy and professional manner.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
Fast response time
From my phone call ending with customer service the engineering was knocking at my door 43 minutes later. I was expecting a couple of days
27 March 2026
Unprompted review
Reply from MS3 Networks
Hi James,
Thank you for a 5* review! We’re really pleased to hear that our team were able to respond so quickly and get an engineer out to you much sooner than expected. Getting our customers online is very important to us, so it's great to see we were able to deliver.
Thank you again!
Kind regards,
Team MS3 💜
Zoe came to fix my connection after my…
Zoe came to fix my connection after my dog chewed it. She was great! Very pleasant, very efficient no complaints at all.
31 March 2026
Unprompted review
Reply from MS3 Networks
Hi there,
Thank you for leaving us a great review! We’re really pleased to hear that Zoe was able to get everything sorted for you and that you found her pleasant and efficient during the visit. It's good to know that when things go wrong sometimes, we are able to assist promptly! We’ll be sure to pass your kind feedback on to Zoe.
Thank you again, and we hope you're enjoying your connection once more!
Kind regards
Team MS3 💜
Good company
Easy to contact, fast installation if needed, quick and reliable will turn up early or on time for installation. Would definitely recommended
30 March 2026
Unprompted review
Reply from MS3 Networks
Hi Kelly,
Thank you for leaving us a brilliant 5* review! We’re really pleased to hear you found us easy to contact and that the installation was carried out quickly and reliably. We're glad to hear the team arrived on time and delivered a smooth experience.
Thank you again, and we hope you're enjoying your new connection!
Kind regards,
Team MS3 💜
No one at home
James arrived to check the outside connections as no one was home today and we had no internet. I left work early and luckily he was sat in his van, i spoke to him and he came into the house to help restore my connection as i have a lifeline fitted, he was amazing and got me connected to the internet
30 March 2026
Unprompted review
Reply from MS3 Networks
Hi Mandy,
Thank you for your wonderful feedback! We’re really pleased to hear that James was able to assist and get your connection restored, especially given how important your service is.
It’s great to know he went the extra mile to help when you arrived home, that's the level of service we aim to deliver every day. We'll be sure to pass along your kind words to him.
We really appreciate you taking the time to share your experience, and hope you're enjoying your connection once more.
Kind regards,
Team MS3 💜
Thank you!
Our internet cut out Friday afternoon (which as someone who works from home was a pain) however all the call staff on the Friday were friendly and helpful and they booked for someone to come out Monday morning (his name was James) he fixed the issue, explained what it was and was really helpful! Thank you!
30 March 2026
Unprompted review
Reply from MS3 Networks
Hi Jimmy,
Thank you for taking the time to leave a review, we really appreciate it. We’re sorry to hear about the loss of service on Friday and appreciate how disruptive that can be, especially when working from home.
We’re really pleased to hear that our team were able to support you and arrange a prompt visit, and that James was able to resolve the issue and clearly explain what had happened. We’ll be sure to pass your kind feedback on to him.
Thank you again for sharing experience, and we hope you're enjoying your connection again!
Kind regards,
Team MS3 💜
Great service from Zoe
Great service from Zoe who installed our fibre line this morning. Efficient and proactive, knowledgeable about the system and install. Respectful to the property a very neat work on the wiring. Thank you for your great work and making the installation experience simple and easy. Take care.
30 March 2026
Unprompted review
Reply from MS3 Networks
Hi Ben,
Thank you for taking the time to leave us a lovely 5* review!
We're very happy to hear that Zoe was efficient, knowledgeable and proactive during her visit this morning. We're also pleased to know she was respectful in your home, and kept it nice and tidy. It's good to hear you found the experience simple and easy, that's what we aim for with all our customers.
Thank you again, and we hope you enjoy your new connection!
Kind regards,
Team MS3 💜
Great service from Sam and the…
Great service from Sam and the gentleman who installed the router
2 March 2026
Unprompted review
Reply from MS3 Networks
Hi there Chrissy,
What a great review, thanks for taking the time to share your experience!
We're so pleased to hear you were happy with the service from Sam, and the engineer who completed the install. That's what we love to hear.
Kind regards,
Team MS3 💜
Complained about the lack of care when…
Complained about the lack of care when installing. I don’t have my router yet?
26 March 2026
Unprompted review
Reply from MS3 Networks
Hello,
Thank you for taking the time to leave us a Trust Pilot Review, we always welcome feedback whether that be positive or negative.
I'm really sorry to hear about your experience, this is really not what we want for our customers.
I am really keen to understand more about this, a member of our support team will reach out via email, we also require formal complaints to be sent over in writing.
In regards to your router, MS3 do not provide your router, this comes in in the post directly from your service provider, I would advise you to contact them for more tracking information.
Kind regards,
Team MS3
💜
Alex was my engineer today and was…
Alex was my engineer today and was quick and great. couldn’t ask for more
27 March 2026
Unprompted review
Reply from MS3 Networks
Hi Daniel,
Thank you for taking the time to leave us a 5* review! We really appreciate it.
We're happy to hear that Alex was speedy and efficient in getting your broadband installed, we wouldn't expect anything less. We'll be sure to pass along your kind words to Alex.
Thank you again, and we hope you're enjoying your new connection!
Kind regards,
Team MS3 💜
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