Josh, Jack, and Rio came to install my cabling etc in readiness for receiving our new Squirrel router tomorrow. They were very professional in their approach, very courteous, and were great ambassador... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Today instalation didn't go as expected at first but after speaking to the supervisor things looked up for me . The guys Joey, Liam and Stefan bent over backwards and installed to my needs . They h... See more
Company replied
Shane carried out the installation today, gave me a call before hand to see if I was available a bit earlier in the day due to schedule changes; this was ideal for me. Shane was a very nice and pleasa... See more
Company replied
Great service , installation engineers were efficient and respectfull of myself and property .Had issueon 1st installation attempt due to stuck pipping. Resolved in a week and 2nd attempt went smoot... See more
Company replied
Company details
Written by the company
MS3 Networks is a Full Fibre Broadband network provider based in Hull, bringing competition and choice to customers. MS3’s high quality infrastructure enables our wholesale partners to provide futureproof connectivity options including gigabit broadband, ethernet and dark fibre services to homes and businesses in Hull and parts of Northern England.
Contact info
Owen House Owen Avenue, Priory Park, HU13 9PD, Hessle, United Kingdom
- 01482 736133
- info@ms-3.co.uk
- www.ms3networks.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from MS3 Networks
Hi there John,
Thank you for the review! We're happy to see you were pleased with the service from Stefan, we'll be sure to pass along your kind words.
Kind regards,
Team MS3 💜
Stephan was great
Stephan was great, explained everything very quick and neat would recommend
25 April 2026
Unprompted review
Reply from MS3 Networks
Hi there Byron,
Thank you for leaving us a great review. We're delighted to know you were satisfied with the work from Stefan, and that he was speedy whilst also ensuring your home remained neat and tidy. That's what we like to see!
Thank you again, and we hope you're enjoying your new connection!
Kind regards,
Team MS3 💜
James was really polite and…
James was really polite and professional.
Got the issue sorted out quickly
5star review from me !
24 April 2026
Unprompted review
Reply from MS3 Networks
Hi there,
Thank you so much for the 5* review! We really appreciate it.
We're delighted to hear you were pleased with the service from James, and that he was able to resolve your issue in a professional manner. We'll be sure to pass along your kind words to him.
Thank you again, and we hope you're enjoying your connection.
Kind regards,
Team MS3 💜
Reply from MS3 Networks
Hi Petur,
Thank you so much for the review! We're happy to see you were pleased with the job, and that it was done on time with no fuss, that's what we like to see.
Thank you again, we hope you're enjoying your connection!
Kind regards,
Team MS3 💜
Cant connect to the Internet spoke to 2…
Cant connect to the Internet spoke to 2 different guys still cant get connect, waiting for a engineer who hasn't turned up during the appointment time
23 April 2026
Unprompted review
Reply from MS3 Networks
Hi there Sarah,
Thanks again for your feedback.
Thank you for providing us with your details, to allow us to get in contact to resolve this issue that you were experiencing.
We appreciate your feedback whilst this was resolved and we hope that you can now enjoy your connection.
If you have any further issues in the future, please don't hesitate to reach out.
Kind regards,
Team MS3 💜
James was very polite and professional
James was very polite and professional
23 April 2026
Unprompted review
Reply from MS3 Networks
Hi Esther,
Thank you for taking the time to leave us a review, we really appreciate it! We're so pleased you were happy with your service from James, and that he was polite and professional throughout. We'll be sure to pass along your kind words to him.
Thank you again, we hope you're enjoying your connection!
Kind regards,
Team MS3 💜
James was great to resolve the issue…
James was great to resolve the issue too works person just waiting for it to be commissioned
23 April 2026
Unprompted review
Reply from MS3 Networks
Hi there Rose,
Thank you for a wonderful 5* review. We are so pleased that you were happy with the service from James, and that he was able to resolve the issue you were having.
Thank you again, and we hope you're enjoying your connection once more!
Kind regards,
Team MS3 💜
Friendly engineer finished the job…
Friendly engineer finished the job lightening fast. Explained everything they were doing and was accommodating of requests
22 April 2026
Unprompted review
Reply from MS3 Networks
Hi there Mr. Pugh,
Thank you for taking the time to leave us a brilliant 5* review! We're glad to see that you were happy with the service, and that our engineer was quick, informative and accommodating of your requests. That's what we want to see on every job!
Thank you again, and we hope you enjoy your connection.
Kind regards,
Team MS3 💜
Jack our field sales agent was so…
Jack our field sales agent was so helpful throughout this process, upon arriving home from work and not being able to set up the new WiFi that had been installed, we called Jack and within mins he was round setting it up for us. Jack was very professional throughout and really cared we recieved a great service. Thanks Jack 👍🏻
22 April 2026
Unprompted review
Reply from MS3 Networks
Hi there,
Thank you for such a fantastic review. We're so happy to hear that Jack provided such helpful and professional support.
It's great to know he was able to quickly step in to help when you needed it, and that his dedication stood out to you. We'll be sure to pass along your kind words to Jack.
Thank you again, and we hope you're enjoying your new service!
Kind regards,
Team MS3 💜
Great service
Turned up when promised, very polite and helpful. Neat work, cleaned up.
21 April 2026
Unprompted review
Reply from MS3 Networks
Hi Alan,
Thank you for the lovely review! We're so pleased to hear that the works were completed on time, and everything was tidied when finished. That's what we like to see.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
Fantastic job installed and up and…
Fantastic job installed and up and running within 20 minutes no messing thank you
22 April 2026
Unprompted review
Reply from MS3 Networks
Hi Emma,
Thank you so much for the 5* review! It's really appreciated.
We're happy to hear that your installation was done and dusted so quickly! That's what we like to see.
Thank you again, and we hope you enjoy your new connection.
Kind regards,
Team MS3 💜
Job was rushed but it was completed on time
The company have done a decent job. The engineers who come out are polite and professional.
Was told civil works needs to be done, non was done.
My outlet duct was block, engineer was eager to cancel the job, so I got my wet vacuum out and cleared it within minutes.
Install engineer wanted to put extra holes in the wall instead of using existing ones, politely explained I want a neat job.
On the outside wall I had a cover for the cable which wasnt put back on and looked shoddy. Dont worry I rectified that and also cleared up the mess.
Just seems like they want the job done ASAP without any extra work. Which isnt what the customer wants.
17 April 2026
Unprompted review
Reply from MS3 Networks
Hi there Lee,
Thank you for taking the time to leave your feedback. We’re pleased to hear that you found our engineers polite and professional, but we’re sorry to hear that other aspects of the installation did not meet your expectations.
We appreciate you highlighting the issues you experienced, particularly around the duct blockage, communication regarding civil works, and the finish of the external work. This is not the standard we aim to deliver, and your comments will be shared with the relevant teams so we can review what happened and improve our processes going forward.
We also recognise the effort you took to resolve some of these points yourself, which shouldn’t have been necessary, and we apologise for the inconvenience caused.
I have sent a request to you for more information, if you wish to share, so that we can gather feedback for the relevant team(s).
Thank you again for your honest feedback, it really does help us better the service we provide.
Kind regards,
Team MS3 💜
Everyone was very polite and was done…
Everyone was very polite and was done pretty fast
17 April 2026
Unprompted review
Reply from MS3 Networks
Hi Nikki,
Thank you for taking the time to leave us a lovely 5* review, we really appreciate it! We're very happy to hear that everything went smoothly and quickly with your install, and of course that everyone was polite and pleasant throughout! That's what we like to see.
Thank you again, and we hope you enjoy your new connection.
Kind regards,
Team MS3 💜
Massive thanks to Kev for sorting me…
Massive thanks to Kev for sorting me out pretty quickly and getting my new broadband imstalled within a week. It is miles better then my previous provider, should have gone with these in the first place.
17 April 2026
Unprompted review
Reply from MS3 Networks
Hi Graham,
Thank you so much for the 5* review! We're so pleased to hear that Kev was so helpful in getting your order set up and your installation booked so quickly. We're very happy to know you're enjoying the service.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
My engineer was named Zoe
My engineer was named Zoe. She spotted what was wrong within minutes of being here she also completed the jib within 30 mins. She was a breathe of fresh air with her happy bubbly personality. Thank you Zoe xxx
16 April 2026
Unprompted review
Reply from MS3 Networks
Hi there Louise,
Thank you so much for taking the time to leave us this lovely review! We're so pleased to hear you were happy with the service from Zoe, and that she got everything sorted within 30 minutes, that's what we like to see. We're also pleased to hear she was in such an infectious good mood and made the visit a pleasant one!
Thank you again, and we hope you're enjoying your connection.
Kind regards,
Team MS3 💜
Reply from MS3 Networks
Hi there Gavin,
Thank you for the review! We're happy to hear the installation was completed quickly for you, and that everything was simple.
Thank you again, and we hope you're enjoying your new connection!
Kind regards,
Team MS3 💜
very well mannered workpeople
very well mannered workpeople. Installed quickly and removed, boxes, wires etc ,. Very pleased
13 April 2026
Unprompted review
Reply from MS3 Networks
Hi Mary,
Thank you for leaving us a lovely 5* Review.
We are pleased to hear you was installed quickly and you are very pleased.
We hope you enjoy your new connection!
Kind regards,
Team MS3 💜
Lovely guy
Really friendly installation technician, helpful and just all round pleasant experience.
10 April 2026
Unprompted review
Reply from MS3 Networks
Hi Katie,
Thank you for taking the time to leave us a 5* review! We really appreciate it. We're very happy to know you had a pleasant experience during your installation, and that your engineer was friendly throughout. That's what we want to see on all of our installs!
Thank you again, and welcome to MS3.
Kind regards,
Team MS3 💜
Internet install
Stefan the engineer came out to do a install today. Part of the install should have been completed last week by another team and wasn't done, Stefan contacted the office and went above and beyond making sure it could be completed today and was. Thank you very much highly appreciated and Stefan is highly recommended
11 April 2026
Unprompted review
Reply from MS3 Networks
Hi there Sean,
Thank you for leaving us a great review! We're really happy to hear that Stefan was able to step in and get everything completed for you, especially after the initial works hadn't been completed. He clearly went above and beyond to ensure you got connected on the day requested - we'll make sure your kind words get back to Stefan.
Thank you again, and we hope you're enjoying your new connection!
Kind regards,
Team MS3 💜
Zoe was absolutely amazing
Zoe was absolutely amazing! So friendly and did the job super fast! Probably the best repair person we've had out 💓
10 April 2026
Unprompted review
Reply from MS3 Networks
Hi there Ellie,
Thank you for taking the time to leave us a 5* review! We're pleased to know Zoe made such a good impression, and managed to get you back online as quick as possible - that's the level of service we love to see! We'll be sure to pass along your kind words to Zoe.
Kind regards,
Team MS3 💜
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