Josh, Jack, and Rio came to install my cabling etc in readiness for receiving our new Squirrel router tomorrow. They were very professional in their approach, very courteous, and were great ambassador... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Today instalation didn't go as expected at first but after speaking to the supervisor things looked up for me . The guys Joey, Liam and Stefan bent over backwards and installed to my needs . They h... See more
Company replied
Shane carried out the installation today, gave me a call before hand to see if I was available a bit earlier in the day due to schedule changes; this was ideal for me. Shane was a very nice and pleasa... See more
Company replied
Great service , installation engineers were efficient and respectfull of myself and property .Had issueon 1st installation attempt due to stuck pipping. Resolved in a week and 2nd attempt went smoot... See more
Company replied
Company details
Written by the company
MS3 Networks is a Full Fibre Broadband network provider based in Hull, bringing competition and choice to customers. MS3’s high quality infrastructure enables our wholesale partners to provide futureproof connectivity options including gigabit broadband, ethernet and dark fibre services to homes and businesses in Hull and parts of Northern England.
Contact info
Owen House Owen Avenue, Priory Park, HU13 9PD, Hessle, United Kingdom
- 01482 736133
- info@ms-3.co.uk
- www.ms3networks.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Really good professional installation…
Really good professional installation very quick very little mess nice box on the wall very happy with it
8 May 2026
Unprompted review
Reply from MS3 Networks
Hi Scott,
Thankyou for taking the time to leave us a 5* Review.
We are pleased to hear your installation was professional and you are very happy with it.
We hope you enjoy your new connection!
Kind Regards,
Team MS3 💜
Reply from MS3 Networks
Hi Beverly,
Thank you for the amazing 5 star review, this is greatly appreciated!
We are more than happy that Zoe was first-rate and efficient. This feedback will be passed over to her.
Kind Regards,
Team MS3 💜
Whilst the date of installation took a…
Whilst the date of installation took a little while, possibly due to trees at the front of the house. Once the cable had been run to the house, the engineer to fit the unit was right on time and fitted the terminal box very quickly and without mess. However getting the connection to ZEN was a little more difficult. Possibly due to my lack of knowledge of these electronic systems. I had to get a friend to visit and organise the connection. In general, can't complain as I am rather aged.
J.H. Corse
6 May 2026
Unprompted review
Reply from MS3 Networks
Hi John,
Thank you for the 4 star review.
I am pleased to read you are now connected and the installation was quick and mess free.
We appreciate the feedback and we hope you enjoy your new connection.
Kind Regards,
Team MS3 💜
Friendly & Timely
Engineer was there early as requested, worked quickly whilst being friendly & polite.
7 May 2026
Unprompted review
Reply from MS3 Networks
Hi Jacob,
Thank you leaving an amazing 5 star review, this is greatly appreciated.
We hope you enjoy your new service with us.
Kind Regards.
Team MS3 💜
the lads were very lucky polite and…
the lads were very lucky polite and considerate of the neighbours, in and out within very little time couldn’t even tell they’d been there 0 mess left behind very satisfied
6 May 2026
Unprompted review
Reply from MS3 Networks
Hi JJ,
Thank you for the amazing 5 star review!
We are glad that you had a good experience with our engineers and that they were polite and neat.
We hope you enjoy your new connection!
Kind Regards.
Team MS3 💜
Kev was brilliant
Kev was brilliant. Always on hand to help and answer questions. I wouldn't have switched it it weren't for him.
1 May 2026
Unprompted review
Reply from MS3 Networks
Hi Sharon,
Thanks so much for taking the time out of your day to leave this wonderful 5 star review! We're so glad you had the excellent service you deserve from Kev and we really appreciate the feedback. We'll make sure it gets passed on!
We do hope that you continue to enjoy your journey with MS3!
Kind regards
Team MS3💜
neil was very professional and the…
neil was very professional and the installer was top notch from start to finish
24 April 2026
Unprompted review
Reply from MS3 Networks
Hi Steve,
Thank you for the amazing 5 star review!
The feedback is always appreciated and we are glad that you had a good experience with Neil and our installer.
We hope you enjoy your new service!
Kind regards
Team MS3💜
The chap was very professional and was…
The chap was very professional and was even respectful to catch the debris in a box so no mess. Thank you.
5 May 2026
Unprompted review
Reply from MS3 Networks
Hi Anthony,
Thank you for leaving us a 5* Review.
We are pleased to read your feedback on the professionalism of the engineer, we will be sure to pass on your feedback.
We hope you enjoy your new connection!
Kind regards
Team MS3💜
Zoe was great
Zoe was great. Got us back online quickly and even came by the house to check everything was sorted. Great customer service
5 May 2026
Unprompted review
Reply from MS3 Networks
Hi Helen,
Thank you for your amazing 5 star review this is greatly appreciated.
We will definitely pass this praise onto Zoe and we are glad that you experienced great customer service from her.
Kind regards
Team MS3💜
Had a positive visit from Neil the…
Had a positive visit from Neil the sales agent. Explained everything clearly, and found me a great deal from my new provider!! Will definitely recommend!
29 April 2026
Unprompted review
Reply from MS3 Networks
Hi Kelly,
Thanks so much for your 5 star review! We appreciate that you took the time out of your day to submit this!
We are so pleased to hear that you had a great experience with Neil, we would be absolutely delighted to pass on this wonderful feedback to him.
We hope you enjoy your new service and please don't hesitate reach out if there's anything you need.
Kind regards
Team MS3💜
In and out installing was immediate
In and out installing was immediate, here at 8am all hooked up by 9 great people great service
30 April 2026
Unprompted review
Reply from MS3 Networks
Hi Josh,
Thank you for your 5 star review, this is greatly appreciated!
We are more than happy to hear that your installation went forward as planned!
This will be passed over to our engineering team.
Kind regards,
Team MS3💜
The engineer was friendly didn't make…
The engineer was friendly didn't make any mess and was polite. The install went smoothly .
29 April 2026
Unprompted review
Reply from MS3 Networks
Hi there,
It's lovely to hear that you had a positive experience when getting your connection installed.
I will pass on your kind words to the engineering team and make them aware of your appreciation.
We are grateful for your 5* review and hope that you enjoy your new connection!
Kind regards,
Team MS3💜
Very polite
Alex came to my property knew what the problem was and I was back up and running in no time
28 April 2026
Unprompted review
Reply from MS3 Networks
Hi Sarah,
Thank you so much for taking the time to leave us a 5 star review!
It's great to hear your feedback about Alex - we'll make sure he gets to see this.
We are pleased he was able to resolve your issue and we hope you continue to enjoy using the service.
Kind regards,
Team MS3💜
Engineers turned up polite…
Engineers turned up polite professional, and did a tidy job
27 April 2026
Unprompted review
Reply from MS3 Networks
Hi Leann,
Thank you for taking your time and leaving us a 5 star review.
We are very happy that the engineers that turned up were polite and completed the job in a tidy fashion.
Thank you again, and we hope you're enjoying your connection!
Kind regards,
Team MS3💜
Excellent service alex was amazing …
Excellent service alex was amazing sorted the problem straight away hes a credit to ur company so polite and professional id definitely request him for future problems he needs a pay rise ha ha Joanne 167moorhouse road HU5 5PR
29 April 2026
Unprompted review
Reply from MS3 Networks
Hi!
Thank you for leaving an amazing 5 star review! It is really appreciated!
Alex certainly is amazing and is great at what he does, we will make sure this brilliant feedback is passed onto him.
We're really pleased to see that you were happy with the service that Alex provided.
Thank you again!
Kind regards,
Team MS3 💜
Ash was absolutely brilliant this…
Ash was absolutely brilliant this morning got me sorted out quicky and a really nice lad to deal with. Thanks Ash
29 April 2026
Unprompted review
Reply from MS3 Networks
Hi Adam,
Thank you for taking the time to leave us a review! We really appreciate it. We're glad to hear that you were happy with the service from Ash, and that he was speedy and friendly! That's what we like to see.
Thank you again, and we hope you're enjoying your connection!
Kind regards,
Team MS3 💜
Great service
Great service, I got a text to say the engineer would arrive within the hour. When he turned up he was lovely, friendly, really fast and helped me plug everything in to get the Internet up and running, even the bits he didn't have to do, it was much appreciated :)
28 April 2026
Unprompted review
Reply from MS3 Networks
Hi there Kerry,
Thank you for the fantastic 5* review! We're really happy to see that you were given a heads up in advance of the engineers arrival, and that the engineer was lovely and helpful! That's what we love to see. We're glad you were happy with the service.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
My engineer was Ash he was a very happy…
My engineer was Ash he was a very happy pleasant man and took his boots off even tho I said he didn't need to on this wood floor but he insisted. He did a good job too.
27 April 2026
Unprompted review
Reply from MS3 Networks
Hi there Julie,
Thank you so much for the review! We really appreciate it. We're delighted to hear you were pleased with the service from Ash, and that he was polite and treated your home with respect. That's what we want to see on all our engineer visits!
Thank you again, and we hope you enjoy the connection.
Kind regards,
Team MS3 💜
Excellent communication
Excellent communication.
Accurate information.
Prompt service.
First class installation.
23 April 2026
Unprompted review
Reply from MS3 Networks
Hi John,
Thank you for the brilliant 5* review! We're glad to see you were happy with how things went with your installation, and that you felt informed throughout. We sure hope you're enjoying the connection now it's all up and running!
Thank you again.
Kind regards,
Team MS3 💜
Reply from MS3 Networks
Hi there John,
Thank you for the review! We're happy to see you were pleased with the service from Stefan, we'll be sure to pass along your kind words.
Kind regards,
Team MS3 💜
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