Josh, Jack, and Rio came to install my cabling etc in readiness for receiving our new Squirrel router tomorrow. They were very professional in their approach, very courteous, and were great ambassador... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Today instalation didn't go as expected at first but after speaking to the supervisor things looked up for me . The guys Joey, Liam and Stefan bent over backwards and installed to my needs . They h... See more
Company replied
Shane carried out the installation today, gave me a call before hand to see if I was available a bit earlier in the day due to schedule changes; this was ideal for me. Shane was a very nice and pleasa... See more
Company replied
Great service , installation engineers were efficient and respectfull of myself and property .Had issueon 1st installation attempt due to stuck pipping. Resolved in a week and 2nd attempt went smoot... See more
Company replied
Company details
Written by the company
MS3 Networks is a Full Fibre Broadband network provider based in Hull, bringing competition and choice to customers. MS3’s high quality infrastructure enables our wholesale partners to provide futureproof connectivity options including gigabit broadband, ethernet and dark fibre services to homes and businesses in Hull and parts of Northern England.
Contact info
Owen House Owen Avenue, Priory Park, HU13 9PD, Hessle, United Kingdom
- 01482 736133
- info@ms-3.co.uk
- www.ms3networks.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The lady was so helpful and…
The lady was so helpful and understanding she went above and beyond to help 5 gold stars thank you
27 May 2026
Unprompted review
Reply from MS3 Networks
Hi there John,
Wow, what a lovely review! Thank you so much for taking the time to share your feedback. We're so pleased you were happy with the engineers service, and that she went above and beyond for you - that's what we love to see!
Thank you again, and we hope you're enjoying your connection.
Kind regards,
Team MS3 💜
James was fast well mannerd and…
James was fast well mannerd and reliable did the job in the hour he had told me it would take.
27 May 2026
Unprompted review
Reply from MS3 Networks
Hi Rachel,
What a great review, thank you so much for taking the time to leave us your feedback. We're happy to know that you were happy with the service from James, and that he was polite throughout - we'll be sure to pass along your kind words to him!
Thank you again, and we hope you're enjoying your connection.
Kind regards,
Team MS3 💜
James was very good sorted out the…
James was very good sorted out the problem
27 May 2026
Unprompted review
Reply from MS3 Networks
Hi there Paul,
We really appreciate you taking the time to leave your review! We're so glad to see that you were happy with the service from James, and that he was able to get you back up and online.
Thank you again, and we hope you're enjoying your connection again!
Kind regards,
Team MS3 💜
James who dealt with my WiFi problem…
James who dealt with my WiFi problem was polite and keen to get it sorted asap
Very nice young man
Thank you james
27 May 2026
Unprompted review
Reply from MS3 Networks
Hi Terry,
Thank you so much for the lovely 5* review! We're so happy to hear that James was polite and quick in getting you back online, that's what we like to see. We'll be sure to pass along your kind words to James!
Thank you again, and we hope you're enjoying your connection again.
Kind regards,
Team MS3 💜
Fantastic Customer Service
Sam was great, went above and beyond to help, nothing was too much trouble, haven’t yet experienced the network he’s put me on to but if it’s anything like the customer service I’ve received then I’ll be extremely happy!
26 May 2026
Unprompted review
Reply from MS3 Networks
Hi Beth,
Thank you for sparing some time to leave us a 5 star review!
It's great to hear Sam delivered excellent customer service as always. We'll make sure to pass on your feedback!
We hope you enjoy your new connection just as much as the journey so far!
Kind regards,
Team MS3💜
Alex who fitted my internet was…
Alex who fitted my internet was fantastic and pleased with his respect in my property and was a great lad to talk to. Questions I had was answered with no problems. Thank you again Alex for the professional installation.
22 May 2026
Unprompted review
Reply from MS3 Networks
Good morning Craig,
Thank you for taking the time to leave us a 5* review!
It's great to read your glowing feedback about Alex, he is great at what he does! We'll be sure to pass on your kind words.
Thanks again for the review, and we hope you enjoy your new connection.
Kind regards,
Team MS3 💜
Spot on service everything arrived and…
Spot on service everything arrived and happend as i was told .The engineet who fitted it McCauly spot on lad very knowlegable nothing to much trouble very respectful of our home great job
21 May 2026
Unprompted review
Reply from MS3 Networks
Hi,
Thank you for a great 5* review! Its what we love to see.
I Will make sure Macauley is fed back on these superb comments.
We hope you enjoy your connection.
Kind Regards,
Team MS3 💜
Shane the install engineer was very…
Shane the install engineer was very accommodating and very knowledgeable. If only all workmen where as pleasant and helpful as Shane the world would be a better place
21 May 2026
Unprompted review
Reply from MS3 Networks
Hi,
Thank you for this brilliant 5* review.
What a lovely comment to read, I'm glad Shane really helped, I will make sure this is passed over to him!
Kind Regards,
Team MS3 💜
Your staff performed their work…
Your staff performed their work flawlessly and are truly wonderful employees who provided great assistance through conversation. Thank you for your support.
20 May 2026
Unprompted review
Reply from MS3 Networks
Hi Mohammed,
Thank you for the 4* review.
We are glad to hear that the engineer performed the work flawlessly, I wonder what we could do to make this a 5* review ...
We hope you enjoy your new service with us!
Kind Regards,
Team MS3 💜
Josh the engineer was really polite
Josh the engineer was really polite, friendly and did a good job installing the equipment.
18 May 2026
Unprompted review
Reply from MS3 Networks
Hi Shaun,
Thank you for the amazing 5* review.
We are glad that Josh was polite and friendly and the install was up to standard.
We hope you enjoy your new service.
Kind Regards,
Team MS3 💜
Reply from MS3 Networks
Hi Deeno,
Thank you for the 5* review! We'll be sure to pass along your kind words to James, we're glad to see you were happy with his work.
Thank you again, and we hope you're enjoying your connection!
Kind regards,
Team MS3 💜
So far so good! Would recommend
Went on uswitch for the first time. Saw their deal and was interested.
Clicked on it and a guy spoke to me. Probably their sales team. Anyways they handled everything by informing my current provider and locking in the fixed 2 year contract. (Which was half price)
Had an engineer sort everything out. (Very polite might add)
Just waiting on the router they are sending out and should be fingers crossed, jobs a good one.
Anyways might make another review on the WiFi speed. But so far it’s been great. They’ve kept me in the loop the whole way and yeah so far I would recommend.
15 May 2026
Unprompted review
Reply from MS3 Networks
Hi there James,
Thank you for taking the time to leave such a detailed review! We’re delighted to hear that your switch to MS3 has been a smooth experience so far. It’s great to know that our sales team were able to guide you through the process, keep you informed throughout, and help secure a package that offered excellent value.
We’re also pleased to hear that the engineer visit went well and that you found the installation engineer polite and professional.
We hope your router arrives promptly and that once everything is connected, you enjoy the full benefits of your new service. We’d love to hear how you get on with the speeds once you’re up and running.
Thank you again for your review and welcome to MS3!
Kind regards,
Team MS3 💜
Great Experience
Sam the salesman was top class, truly one of the best in the business. Install by Stefan who was a top bloke. Great experience!
9 May 2026
Unprompted review
Reply from MS3 Networks
Hi Joe,
Thank you so much for the brilliant review! We're so pleased to know Sam was really helpful during the signup process, and that Stefan was great during installation. That's what we like to see!
Thank you again, and we hope you enjoy your new connection!
Kind regards,
Team MS3 💜
The switch from Kcom to MS3 was handled…
The switch from Kcom to MS3 was handled entirely at their end and we had zero issues.
The installation staff were knowledgable, efficient and friendly.
An initial speed test after installation for the 900mb/s connection produced a speed of 946.64mb/s. I think the numbers speak for themselves.
Would definitely recommend.
11 May 2026
Unprompted review
Reply from MS3 Networks
Hi,
Thank you for this 5* review, we love that you had such a good switch and installation experience!
Its also great to hear about the speed you are receiving!
Them numbers certainly do speak for themselves.
Kind regards,
Team MS3 💜
Msc amazing helpful staff
Msc amazing helpful staff, from the man on the phone through to the engineer's; couldn't fault them for their attention to detail. 100% recommendation. Thank you everyone. Gold stars 🌟 all round.
12 May 2026
Unprompted review
Reply from MS3 Networks
Hello,
Thank you for this amazing review!
We love the 5* review but also the Gold stars!
We hope you enjoy your new connection!
Kind regards,
Team MS3 💜
Had my new broadband fitted today
Had my new broadband fitted today, Josh was very helpful really friendly and helped with any questions I had. Made me feel at ease, would highly recommend
12 May 2026
Unprompted review
Reply from MS3 Networks
Hello,
That is great to hear that Josh was very helpful and answered all of your questions, we'll make sure to pass this onto him!
We hope you enjoy your new connection!
Kind regards,
Team MS3 💜
Reply from MS3 Networks
Hello,
Thank you for the brilliant 5* review!
We're really pleased to hear our team was friendly and efficient and you would recommend!
We hope you enjoy your new connection!
Kind regards,
Team MS3 💜
Josh was absolutely brilliant from…
Josh was absolutely brilliant from start to finish. Very helpful, informative and professional throughout the whole job. He explained everything clearly, got straight on with the work and made the whole process easy and stress-free.
Couldn’t have asked for better service honestly. A genuine credit to the company and a very hardworking member of staff. Would highly recommend.
12 May 2026
Unprompted review
Reply from MS3 Networks
Hi Shaun,
Thank you for the brilliant review! We're glad to hear that Josh was professional and informative during his visit, and that he helped make the process stress free. That's what we love to see. We'll be sure to pass along your lovely feedback to Josh, I'm sure he'll be made up!
Thank you again, and welcome to MS3.
Kind regards,
Team MS3 💜
Absolutely brilliant service all the…
Absolutely brilliant service all the guys who did the work were Absolutely spot on and left everything clean and tidy will be recommending ms3 in the future
8 May 2026
Unprompted review
Reply from MS3 Networks
Hi Christopher,
Thank you for leaving such a great review! We really appreciate it.
We're very pleased to hear our engineers were brilliant and left your property nice and tidy - that's what we want to see.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
Reply from MS3 Networks
Hi John,
Thank you for the 5 star review, this is greatly appreciated.
We are happy that the service was sorted to your expectations and we hope you enjoy your new service with us.
Kind Regards,
Team MS3 💜
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