Josh, Jack, and Rio came to install my cabling etc in readiness for receiving our new Squirrel router tomorrow. They were very professional in their approach, very courteous, and were great ambassador... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Stefan provided excellent service from start to finish. He was friendly, professional, and kept me updated throughout the whole process. The installation was completed to a very high standard, everyth... See more
Company replied
Today instalation didn't go as expected at first but after speaking to the supervisor things looked up for me . The guys Joey, Liam and Stefan bent over backwards and installed to my needs . They h... See more
Company replied
Shane carried out the installation today, gave me a call before hand to see if I was available a bit earlier in the day due to schedule changes; this was ideal for me. Shane was a very nice and pleasa... See more
Company replied
Company details
Written by the company
MS3 Networks is a Full Fibre Broadband network provider based in Hull, bringing competition and choice to customers. MS3’s high quality infrastructure enables our wholesale partners to provide futureproof connectivity options including gigabit broadband, ethernet and dark fibre services to homes and businesses in Hull and parts of Northern England.
Contact info
Owen House Owen Avenue, Priory Park, HU13 9PD, Hessle, United Kingdom
- 01482 736133
- info@ms-3.co.uk
- www.ms3networks.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from MS3 Networks
Hi Corinna,
Thank you for leaving us a 5* review! We're pleased to hear you were happy with the service.
Kind regards,
Team MS3 💜
Outstanding work from the engineer 10/10
Outstanding work from the engineer, Talked me through the installment procedure, Was clean and tidy throughout, And was also polite at all times, 5 ***** 10/10
31 March 2026
Unprompted review
Reply from MS3 Networks
Hi there Andy,
Thank you for leaving a fantastic review! We’re delighted to hear that our engineer provided such outstanding service, talking you through the installation process and completing the work in a clean, tidy and professional manner.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
Fast response time
From my phone call ending with customer service the engineering was knocking at my door 43 minutes later. I was expecting a couple of days
27 March 2026
Unprompted review
Reply from MS3 Networks
Hi James,
Thank you for a 5* review! We’re really pleased to hear that our team were able to respond so quickly and get an engineer out to you much sooner than expected. Getting our customers online is very important to us, so it's great to see we were able to deliver.
Thank you again!
Kind regards,
Team MS3 💜
Zoe came to fix my connection after my…
Zoe came to fix my connection after my dog chewed it. She was great! Very pleasant, very efficient no complaints at all.
31 March 2026
Unprompted review
Reply from MS3 Networks
Hi there,
Thank you for leaving us a great review! We’re really pleased to hear that Zoe was able to get everything sorted for you and that you found her pleasant and efficient during the visit. It's good to know that when things go wrong sometimes, we are able to assist promptly! We’ll be sure to pass your kind feedback on to Zoe.
Thank you again, and we hope you're enjoying your connection once more!
Kind regards
Team MS3 💜
Good company
Easy to contact, fast installation if needed, quick and reliable will turn up early or on time for installation. Would definitely recommended
30 March 2026
Unprompted review
Reply from MS3 Networks
Hi Kelly,
Thank you for leaving us a brilliant 5* review! We’re really pleased to hear you found us easy to contact and that the installation was carried out quickly and reliably. We're glad to hear the team arrived on time and delivered a smooth experience.
Thank you again, and we hope you're enjoying your new connection!
Kind regards,
Team MS3 💜
No one at home
James arrived to check the outside connections as no one was home today and we had no internet. I left work early and luckily he was sat in his van, i spoke to him and he came into the house to help restore my connection as i have a lifeline fitted, he was amazing and got me connected to the internet
30 March 2026
Unprompted review
Reply from MS3 Networks
Hi Mandy,
Thank you for your wonderful feedback! We’re really pleased to hear that James was able to assist and get your connection restored, especially given how important your service is.
It’s great to know he went the extra mile to help when you arrived home, that's the level of service we aim to deliver every day. We'll be sure to pass along your kind words to him.
We really appreciate you taking the time to share your experience, and hope you're enjoying your connection once more.
Kind regards,
Team MS3 💜
Thank you!
Our internet cut out Friday afternoon (which as someone who works from home was a pain) however all the call staff on the Friday were friendly and helpful and they booked for someone to come out Monday morning (his name was James) he fixed the issue, explained what it was and was really helpful! Thank you!
30 March 2026
Unprompted review
Reply from MS3 Networks
Hi Jimmy,
Thank you for taking the time to leave a review, we really appreciate it. We’re sorry to hear about the loss of service on Friday and appreciate how disruptive that can be, especially when working from home.
We’re really pleased to hear that our team were able to support you and arrange a prompt visit, and that James was able to resolve the issue and clearly explain what had happened. We’ll be sure to pass your kind feedback on to him.
Thank you again for sharing experience, and we hope you're enjoying your connection again!
Kind regards,
Team MS3 💜
Great service from Zoe
Great service from Zoe who installed our fibre line this morning. Efficient and proactive, knowledgeable about the system and install. Respectful to the property a very neat work on the wiring. Thank you for your great work and making the installation experience simple and easy. Take care.
30 March 2026
Unprompted review
Reply from MS3 Networks
Hi Ben,
Thank you for taking the time to leave us a lovely 5* review!
We're very happy to hear that Zoe was efficient, knowledgeable and proactive during her visit this morning. We're also pleased to know she was respectful in your home, and kept it nice and tidy. It's good to hear you found the experience simple and easy, that's what we aim for with all our customers.
Thank you again, and we hope you enjoy your new connection!
Kind regards,
Team MS3 💜
Great service from Sam and the…
Great service from Sam and the gentleman who installed the router
2 March 2026
Unprompted review
Reply from MS3 Networks
Hi there Chrissy,
What a great review, thanks for taking the time to share your experience!
We're so pleased to hear you were happy with the service from Sam, and the engineer who completed the install. That's what we love to hear.
Kind regards,
Team MS3 💜
Complained about the lack of care when…
Complained about the lack of care when installing. I don’t have my router yet?
26 March 2026
Unprompted review
Reply from MS3 Networks
Hello,
Thank you for taking the time to leave us a Trust Pilot Review, we always welcome feedback whether that be positive or negative.
I'm really sorry to hear about your experience, this is really not what we want for our customers.
I am really keen to understand more about this, a member of our support team will reach out via email, we also require formal complaints to be sent over in writing.
In regards to your router, MS3 do not provide your router, this comes in in the post directly from your service provider, I would advise you to contact them for more tracking information.
Kind regards,
Team MS3
💜
Alex was my engineer today and was…
Alex was my engineer today and was quick and great. couldn’t ask for more
27 March 2026
Unprompted review
Reply from MS3 Networks
Hi Daniel,
Thank you for taking the time to leave us a 5* review! We really appreciate it.
We're happy to hear that Alex was speedy and efficient in getting your broadband installed, we wouldn't expect anything less. We'll be sure to pass along your kind words to Alex.
Thank you again, and we hope you're enjoying your new connection!
Kind regards,
Team MS3 💜
Sam Boughen dealt with everything very smooth…
Sam dealt with everything very smooth transfer
9 March 2026
Unprompted review
Reply from MS3 Networks
Hi there Michael,
Thank you for leaving us a 5* review! We're happy to see that you were happy with the service from Sam, and that he got you transferred without any fuss. That's what we like to see.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
Kev is who did all our setting up with…
Kev is who did all our setting up with Zen . Everything was straight forward . Engineers came today to fit the router and everything has been great and efficient . Would highly recommend kev , he even checked up today to ensure all was running smoothly . Thankyou
26 March 2026
Unprompted review
Reply from MS3 Networks
Hi there Nicola,
Thank you for taking the time to leave us a great review! We're really happy to hear that everything was straightforward from your initial conversations with Neil through to installation. It's brilliant to know that Kev provided such great support and even followed up afterwards to ensure you were happy and up and running. We'll be sure to pass your kind words along to him.
Thank you again, and we hope you're enjoying your new connection!
Kind regards,
Team MS3 💜
Shambles
The sales guy I spoke to originally was good and polite. But then everything after that went rapidly downhill, appointment to connect the internet the first time was a shambles, then the second attempt I was told they need to move the connection in the street, all this despite me taking a morning off work. 3rd visit some bloke just rocked up at the door whilst my partner was in the shower, no appointment, no confirmed time, “yeh we don’t need to move it now, we’ll do the work right now”. Great, I then needed to spend 30 mins on the phone with ZEN because it wasn’t actually left in a working condition. Raised a complaint, nobody was bothered, tried to charge me £108 for a failed visit! Nothing mentioned about me taking time off work in the second visit, and them being “unable” to do the work… when they obviously could’ve done.
If you live in Hull, AVOID! just stay with KCOM service is miles better and they’re more competitive in price now they have competition. I wish I’d just stayed with them, the internet is no better just the same as it was.
26 March 2026
Unprompted review
Reply from MS3 Networks
Hello,
Thank you for taking the time to leave us a Trust Pilot Review, we always welcome feedback whether that be positive or negative.
I'm really sorry to hear about your experience, this is really not what we want for our customers.
I am really keen to understand more about this, one of our representatives will be in touch to gather more information so that we can ensure this does not happen again in the future.
Kind regards,
Team MS3
💜
Thank you
After a very quick chat. Sam was able to get me Ready to switch provider. Installation and set up was very easy and everything happened when it was suppose to.
Sam was very informative about what it was he was selling and kept me upto date every step of the way.
Thank you for everything
Susie
Susie
31 January 2026
Unprompted review
Reply from MS3 Networks
Hi Susie,
What a lovely review, thank you for taking the time to share your experience. We're happy to hear that Sam was able to get everything set up quickly and made the switching process a smooth one.
It's great to know he kept you informed along the order journey, and that the installation went ahead as expected. We'll be sure to pass along your kind words to Sam.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
Great customer service
Great customer service from Sam at MS3
He got me a cheaper deal with the same network provider and supported with the switch 🌟 thank you!
13 January 2026
Unprompted review
Reply from MS3 Networks
Hi there Caroline,
Thank you so much for the 5* review! We really appreciate it.
We're thrilled to see that Sam was able to get you a better value deal and assisted through the switch process, that's the level of customer service we like to see.
Thank you again for the kind words, and we hope you're enjoying your connection.
Kind regards,
Team MS3 💜
The move over was slick & smooth
The move over was slick & smooth. Sam was very helpful with the sign up & the installation went to plan. Good speeds & good service. Would recommend
26 March 2026
Unprompted review
Reply from MS3 Networks
Hello Anthony,
Thank you so much for taking the time to leave us a review, we appreciate all forms of feedback.
We are pleased to hear that your sign up went slick and smoothy as well as the engineers who attended being great throughout your installation- we will be sure to pass along your kind words and feedback to the team.
We are glad you are up and running, welcome to MS3!
Kind Regards,
Team MS3💜
Brilliant service got me a great deal…
Brilliant service got me a great deal for my Internet and more than welcome to help make it as easy as possible highly recommend 👍
8 February 2026
Unprompted review
Reply from MS3 Networks
Hello Phil,
Thank you so much for taking the time to leave us a 5* review.
Its great to hear your transition to MS3 was smoothly and that you received brilliant service- we will be sure to pass along your kind words to the team.
Kind Regards,
Team MS3💜
Excellent service
Very good service, from Stefan and Jimmy who routed the fibre to the house last week and Nathan who did the install today. All very polite and professional and explained clearly what would happen at the next stage. I await the arrival of the router and am sure the new service will run as smoothly as the installation.
26 March 2026
Unprompted review
Reply from MS3 Networks
Good Afternoon,
Thank you for taking the time to leave us a lovely 5* Review.
Its great to hear your installation ran smoothly and to read the lovely feedback of the engineers, we will be sure to pass this along.
We hope you enjoy your new connection!
Kind regards,
Team MS3 💜
Really good service
I recently signed up to MS3 and have been really impressed so far. The connection is fast, reliable, and a big improvement on what I had before.
Neil Bainbridge, who helped set everything up, was fantastic—friendly, professional, and very clear in explaining my options. He made the whole process quick and easy.
Overall, a great experience and I’d definitely recommend both the service and Neil.
17 March 2026
Unprompted review
Reply from MS3 Networks
Hi there Mr Coates,
Thank you so much for a brilliant review! We're delighted to hear you've been impressed with the service so far, and that you're enjoying a fast and reliable connection. That's exactly what we want to see.
We're also pleased to hear Neil was friendly, professional and informative during the sign-up process. We'll be sure to pass along your kind words to him.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
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