mrw.pt Reviews 

They are by far one of the worst courier companies I ever had to deal with. In this case, however, they already had a similar issue last year, they claim the address was wrong, while in reality both the original postal service, in this case POST NL and the vendor had used my correct address.

They are several days late, yet at 11 in the morning they say the address was not correct, I had already sent them several emails, to which they had reply with my correct address just in case. They said they had passed the correct address to the delivery man.

However, I am still here, waiting, they said at 11 AM that the delivery will happen tomorrow even though the driver has my correct address and my parcel in his van right now. You mean that after a 3 day delay, you cannot make one final delivery? The mistake was yours.

Absolute worst.

To decorate my new home, I ordered things from different vendors like IKEA, Beliani and KARE. The communication for shipping is way better than Kave. I placed orders around the same time and got deliveries already last week.

I placed an order on Aug 7 from Portugal.
The package arrived in Lisbon already on 11 Aug but today on 22 Aug they still have not tried to deliver.

The shipment email from Kave says and I quote "The delivery company won't advise you before the delivery slot, and will make two attempts before returning the order to its place of origin."

This has created great difficulty for me to arrange my time. I can see from MRW tracking link that they are already in Lisbon but have not tried to deliver for 10 days and they will not notify you when they expect to deliver.

I guess you are supposed to give up your whole life and work and just stay in home to wait for the delivery that may or may not arrive for who knows how long, so they won't be returned to the vendor.

Also I tried to talk to some agent on Kave website "decorative" chatbox. It's either not working or you can see available agent in the box but they never reply.

Update 1
After talking to Kave, finally the shipping company MRW called me today on 24th at 10:32am saying that they would deliver within one hour around 11:30 hoping I would be home. So I rushed home from office and from an important business meeting and of course no one showed up. At 12:00 I called them. A different employee answered and said "Oh our boss decided to change the route so your furniture would be delivered in the afternoon after 2PM and we will notify you 30 mins in advance. Didn't my colleague call you to notify you". "NOOOOooooo otherwise why would I call you now?"
So I went back to the work. At 13:50, I received an email from MRW saying since I was absent from home, they could not deliver. Seriously how about after 2PM and notifying me 30 mins before??? I immediately called the service centre almost losing my temper asking for their "complaint book". Finally, the employee said he would work on it right away and all was fixed bit later. I only have two questions
1. Is my time less valuable than that of the shipping company MRW?
2. to KAVE, can you see the score of the shipping company you choose (type "mrw.es" in trustpilot)??? 1.2!!!

The company is terribly poor, They never tell you when your item is coming,not even by email. When you call their office asking for your package they will tell you they came but didn’t see you. It’s really a bad company yes they need a huge improvement!

I ordered shoes from RunnerInn which were supposedly shipped by MRW. The shoes never came. When I wrote to RunnerInn, they kept telling me the shoes were coming and there were delays in shipping times due to covid. I kept getting phony tracking updates from MRW saying the shoes were to be delivered. When the updates stopped, I tried to file a claim with MRW and it says after 6 weeks you cannot file a claim. There is no way to contact the company except Twitter. AVOID

Very bad company. Does not deliver but sends an email that you were not at home or that the address cannot be found. They lie because you never find a note in the letterbox that they have been. I have never received anything when I order something that must be delivered by MRW

I have now used this company couple times, getting parcels from overseas. Nothing bad to say at all.
The drivers were polite and the telephonic costumer service as well. Tracking updates on their site were also good. Overall better than some other bigger couriers. Hope they are able to maintain the quality, which unfortunately often gets lost.
Will for sure use them again!

So so bad.
Not only are they always late but twice they have delivered my items to the wrong address.