From the plumber arriving, too him leaving, everything was efficient and well organised. Pipes bent with care and skill, which look really neat, tidy and professionally fitted. And after testing every... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We use this company for annual boiler maintenance. Our annual service was due on 03.08.2026 and a carbon monoxide leak was discovered. Our boiler was exactly 13 years old, so the here and now decis... See more
5 stars as usual. Great, reliable company. Recently serviced boiler. Engineer turned up on time, friendly, professional and respected property. Invoiced same day, quick and easy to pay. Always had gre... See more
Company replied
M&R fitted our new boiler and did an excellent job, and it has now been one year. They contacted us to remind us and arrange a convenient date for first service. They arrived as agreed, checked every... See more
Company replied
Company details
Written by the company
Established in 1997, M&R Plumbing and Heating Ltd provide a complete range of domestic and commercial gas, heating and plumbing services, specialsing in renewable energy solutions. We are a proud Worcester Bosch service partner and a Vailant ADVANCED installer. All our engineers are Gas Safe, Oftec and FGAS registered. As a family business, we pride ourselves on our high standard of workmanship and excellent aftercare service, which has secured us a large amount of repeat business over the years. Why choose us? We have served Bolton, Wigan, All of Greater Manchester and Lancashire for 28 years now. Also these are 8 more reasons why chose us. 1. Highly trained engineers. 2. Worcester Bosch service partner. 3, Vailant ADVANCED installers 4. We keep you in the loop at all times. 5. We keep your home clean and tidy. 6. We turn up when we say we will. 7. We offer the best quality service and products at the best price. 8, We have been keeping families and businesses warm and cosy since 1997,
Contact info
290 Chorley New Rd, BL6 5NY, Bolton, United Kingdom
- 01204690957
- info@mr-group.co.uk
- www.mr-group.co.uk
4.9
Excellent
736 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Easy to book appointment.
Easy to book appointment.
Arrived on time.
Left everything tidy.
11 June 2026
Reply from mr-group.co.uk
"Thank you for the fantastic review! We always aim to make the entire process as smooth as possible—from an easy booking to turning up right on time and leaving your space spotless. We really appreciate your feedback and hope to work with you again!"
Highly recommended - M& R Plumbing and Heating.
I’ve used this company for years for maintaining my boiler and heating. They are so reliable and helpful and always try to solve any problem in the most efficient way. A recent boiler replacement was carried out without any fuss and to the highest standard with everything cleared and up and running in four hours. Would highly recommend.
12 June 2026
Reply from mr-group.co.uk
"Thank you so much for this wonderful review! Having your trust to maintain your heating over the years means a lot to us, and we're so glad we could get your recent boiler replacement sorted so quickly. Four hours from start to finish with zero fuss is exactly what we aim for! Thank you for the high recommendation and for being such a loyal customer."
Excellent service and will gladly use…
Excellent service and will gladly use again. Plumber arrived at the agreed date/time and text message to confirm on his way before arriving. Operative was polite, efficient and resolved the problem so all in all would gladly recommend and the bill received shortly after was more than reasonable. Happy customer!
12 June 2026
Reply from mr-group.co.uk
"Thank you so much for the fantastic review! We know our customers' time is valuable, so we always make sure to text ahead and arrive right on schedule. It’s wonderful to hear that our plumber was polite, efficient, and able to resolve the problem smoothly—all at a reasonable price. We truly appreciate the recommendation and look forward to helping you again whenever you need us!"
Never any problems
Never any problems
Call up - book job - job gets done - invoice - pay up - easy
9 June 2026
Reply from mr-group.co.uk
"Thank you for the wonderful feedback! We work hard to make our process as seamless and easy as possible for our customers, from booking to the final invoice. We're glad to hear we always deliver a hassle-free experience for you!"
Professional & hardworking
M&R installed a new boiler and replaced some radiators for me. Friendly and hardworking team. Professional job at a competitive price.
10 June 2026
Reply from mr-group.co.uk
"Thank you so much for the fantastic review! Upgrading a boiler and replacing radiators is a big job, so we're thrilled to hear that our team's hard work and professionalism stood out to you. We always strive to provide top-quality service at a competitive price. Enjoy your new system, and thank you for choosing M&R!"
I rang to make an appointment and was…
I rang to make an appointment and was given a date a couple of days ahead. The guys who came were prompt efficient and courteous. Thank you!
1 June 2026
Reply from mr-group.co.uk
"Thank you so much for the wonderful review! We always try our best to get our customers booked in as quickly as possible, so we're glad we could get to you within a couple of days. It’s fantastic to hear that the team was prompt, efficient, and courteous. We appreciate your business and your kind words!"
Fair price ,on time and full service by…
Fair price ,on time and full service by 2 helpful and well mannered engineers
3 June 2026
Reply from mr-group.co.uk
"Thank you so much for the 5-star review! We pride ourselves on providing fair pricing and being on time, so we're thrilled to hear you had such a smooth experience. I’ll be sure to pass your lovely compliments along to the two engineers who looked after you—they will be delighted to hear their hard work and good manners were appreciated!"
Experience counts.
For 7 years I have used MR for boiler and gas fire servicing and radiators. They are punctual, polite, efficient, clean and tidy. I can wholeheartedly recommend this excellent firm.
27 May 2026
Reply from mr-group.co.uk
"Thank you so much for the fantastic review! Having your trust to look after your boiler, gas fire, and radiators for the past 7 years means the world to our team. We always strive to be punctual, polite, and tidy, so hearing that we've consistently hit the mark for nearly a decade is the ultimate compliment. Thank you for your incredible loyalty and your wholehearted recommendation!"
Carbon Monoxide alarm - sorted!
Carbon monoxide alarm gas check needed after a Cadent shut off. The M&R gas engineer did his checks and answered any questions I had. His advice was simple to understand and reassuring. The response time was excellent, thanks M&R!
29 May 2026
Reply from mr-group.co.uk
"Thank you so much for the fantastic review! A Cadent shut-off can be incredibly stressful, so our top priority was getting an engineer to you quickly to ensure everything was completely safe. We're so glad our engineer could provide clear, reassuring advice and peace of mind. Thank you for choosing M&R to get everything sorted!"
Reply from mr-group.co.uk
"Thank you for the 5-star review! We're glad we could get your boiler's water pipe fixed up quickly and thoroughly. Please don't hesitate to reach out if you ever need us again!"
The engineer went the extra mile to get…
The engineer went the extra mile to get our hot water back up and running. We couldn't have asked for more.
29 May 2026
Reply from mr-group.co.uk
"Thank you so much for the 5-star review! Going without hot water is never fun, so our team always strives to do whatever it takes to get things up and running as quickly as possible. We are thrilled to hear that our engineer went the extra mile for you and left you completely satisfied. Thank you for choosing us!"
Boiler service
Boiler service. Service engineer arrived within time slot. He carried out the service, was polite and knowledgeable throughout his visit. Very happy with the customer service.
26 May 2026
Reply from mr-group.co.uk
"Thank you so much for the 5-star review! We know how important it is to keep your boiler running safely and efficiently, so we're thrilled to hear your annual service went so smoothly. Punctuality, politeness, and expertise are what we always aim to deliver. Thank you for your kind words about our customer service, and we look forward to seeing you again next year!"
This company is very competent and…
This company is very competent and experienced in the field of central heating. Two of their workforce arrived at my house on the dot of 8.00am on the promised day and got on with the job. They were friendly and helpful, and it was no problem to have them in the house. They cleaned up completely after my new boiler was fitted, and I am very happy with it. Definitely highly recommended.
28 May 2026
Reply from mr-group.co.uk
"Thank you so much for the fantastic review! Arriving right on the dot at 8:00 AM on the promised day is exactly how we like to start a job, so we're thrilled to hear our team's punctuality and experience stood out to you. We know that having a new boiler fitted can be a bit disruptive, so hearing that our engineers were a pleasure to have around and left everything completely clean means the world to us. Enjoy your new boiler, and thank you for the high recommendation!"
Very polite as always and explained…
Very polite as always and explained everything to me
29 May 2026
Reply from mr-group.co.uk
"Thank you so much for the 5-star review! The 'as always' means the world to us—we love knowing that we are consistently hitting the mark for you. Clear communication and courtesy are incredibly important to our team, so we're so glad your engineer took the time to explain everything clearly. Thank you for your continued support!"
Once again brilliant service...that's…
Once again brilliant service...that's all good for another 12mth...
27 May 2026
Reply from mr-group.co.uk
"Thank you so much! The 'once again' is music to our ears—we love keeping that streak going for you. You're officially all set and raring to go for the next 12 months! We truly appreciate your continued support and look forward to seeing you again this time next year."
Great service once again.
27 May 2026
Reply from mr-group.co.uk
"Thank you so much! Hearing 'once again' is the best compliment we could ask for, as we always strive to maintain that high standard for our returning customers. We truly appreciate your continued trust and support!"
The 2guys that came got straight onto…
The 2guys that came got straight onto the job. No problem.
I was shocked at the price charged ,over £100 for a visit that lasted approx 40 mins..
26 May 2026
Reply from mr-group.co.uk
"Thank you for your feedback. We're glad the job was completed smoothly and efficiently by our team. We understand that pricing can sometimes be a surprise, but our rates cover the cost of sending two fully qualified, insured professionals to your home to ensure the job is done safely and correctly. If you'd like to break down the invoice together, please give our office a call—we're always happy to help."
Polite, friendly and experienced service.
Polite, friendly and experienced service. They found the solution to the problem quicker than other plumbers in the area. Meticulous about cleaning up after they had been and went out of their way to help.
26 May 2026
Reply from mr-group.co.uk
"Thank you so much for the wonderful review! Finding efficient solutions where others couldn't is exactly what our experienced team prides itself on. We also believe that leaving a home as clean as we found it is just as important as the repair itself, so we're thrilled that our meticulousness and extra effort stood out to you. Thank you for choosing M&R!"
Annual boiler service.
Liam came to service my boiler , he messaged to say he was on his way and arrived promptly. He remembered he had been to repair a radiator pipe a few months ago and asked if everything was working well. I thought this was a nice touch.
He serviced the boiler and was efficient and tidy.
He is a credit to the company .
22 May 2026
Reply from mr-group.co.uk
"Thank you so much for the fantastic review! We are so lucky to have Liam on our team, and hearing that he is a credit to our company truly makes our day. It’s those little personal touches—like remembering a previous visit and checking in on your heating—that we pride ourselves on. We're glad your annual service went so smoothly, and we look forward to seeing you again next year!"
Reply from mr-group.co.uk
"Thank you so much for the fantastic review! We are so lucky to have Liam on our team, and hearing that he is a credit to our company truly makes our day. It’s those little personal touches—like remembering a previous visit and checking in on your heating—that we pride ourselves on. We're glad your annual service went so smoothly, and we look forward to seeing you again next year!"
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