From the plumber arriving, too him leaving, everything was efficient and well organised. Pipes bent with care and skill, which look really neat, tidy and professionally fitted. And after testing every... See more
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Review summary
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Reviews shaping this summary
We use this company for annual boiler maintenance. Our annual service was due on 03.08.2026 and a carbon monoxide leak was discovered. Our boiler was exactly 13 years old, so the here and now decis... See more
5 stars as usual. Great, reliable company. Recently serviced boiler. Engineer turned up on time, friendly, professional and respected property. Invoiced same day, quick and easy to pay. Always had gre... See more
Company replied
This company is very professional right from the minute they answer the phone. They ask many questions to fully understand the problem then advise when they will be able to send some one out to look a... See more
Company replied
Company details
Written by the company
Established in 1997, M&R Plumbing and Heating Ltd provide a complete range of domestic and commercial gas, heating and plumbing services, specialsing in renewable energy solutions. We are a proud Worcester Bosch service partner and a Vailant ADVANCED installer. All our engineers are Gas Safe, Oftec and FGAS registered. As a family business, we pride ourselves on our high standard of workmanship and excellent aftercare service, which has secured us a large amount of repeat business over the years. Why choose us? We have served Bolton, Wigan, All of Greater Manchester and Lancashire for 28 years now. Also these are 8 more reasons why chose us. 1. Highly trained engineers. 2. Worcester Bosch service partner. 3, Vailant ADVANCED installers 4. We keep you in the loop at all times. 5. We keep your home clean and tidy. 6. We turn up when we say we will. 7. We offer the best quality service and products at the best price. 8, We have been keeping families and businesses warm and cosy since 1997,
Contact info
290 Chorley New Rd, BL6 5NY, Bolton, United Kingdom
- 01204690957
- info@mr-group.co.uk
- www.mr-group.co.uk
4.9
Excellent
735 reviews
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Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Very professional efficient service.
Very professional, efficient, and speedy service. Great customer service. Highly recommend.
14 July 2026
Friendly respectful informative and a…
Friendly respectful informative and a pleasure to meet the engineers.
14 July 2026
Replacement Lead Piping: connecting up to the new pipeline.
MR were very prompt when I booked both my visits and the work done was done efficiently, even though there were a few complications with my plumbing when they came round the second time.
14 July 2026
100% recommend
100% recommend! Got the job done quickly and tidied up well after themselves before leaving. Aircon unit is fantastic and all features were explained to us once it was fitted.
10 July 2026
Engineers expert
Engineers expert, worked very hard in small space in heat wave. Professional and courteous.
Only one criticism, slow to remove Old boiler and rubbish, also had to be reminded to fit Carbon monoxide detector.
3 July 2026
The company were recommended by a…
The company were recommended by a neighbour. The service they provided was excellent. From the friendly and helpful staff in the office to the excellent engineers.. I’d definitely recommend them to others.
29 June 2026
Excellent but friendly service
The job was made more complicated because I wanted the old boiler coming out of the garage and the new boiler being installed in the loft. All was accomplished with care and expertise and I’m very happy with the result. The staff were pleasant and polite and I can highly recommend the firm.
8 June 2026
Reply from mr-group.co.uk
"Thank you so much for the fantastic review! Relocating a boiler from the garage to the loft is no small task, so we are thrilled to hear that our team handled the extra complexity with the care and expertise you deserved. We really appreciate your kind words about our staff's politeness—I'll be sure to pass your compliments along to the team. Enjoy your new setup, and please don't hesitate to reach out if you need anything else in the future!"
M&R Plumbing & Heating Service
Prompt service freindly and well trained staff.
have used M&R plumbing for a number of years.
Many Thanks
19 June 2026
Reply from mr-group.co.uk
"Thank you so much for the 5-star review! Having you as a loyal customer for a number of years means the world to everyone here at M&R. We pride ourselves on keeping our staff well-trained and friendly, so it's fantastic to know that our standard of service remains high every time we visit. Thank you for your continued support!"
Great experience
Great experience, been using this company for decades and there service is always 5 star
18 June 2026
Reply from mr-group.co.uk
"Wow, for decades! Thank you so much for this incredible compliment and for your lifetime of amazing loyalty. Hearing that our service has consistently remained 5-star over all these years means the absolute world to everyone at M&R. Long-term customers like you are the backbone of our local business. Thank you for your continued trust, and we look forward to looking after you for many more years to come!"
Very well done ,very happy
17 June 2026
Reply from mr-group.co.uk
"Thank you so much! We are thrilled to hear that you are very happy with our work. Knowing we did a job 'very well done' is exactly what we strive for. We appreciate you taking the time to share your feedback!"
Very reasonable price
Very reasonable price , very professional. exceptional discount and on the hole would recommend this company .
17 June 2026
Reply from mr-group.co.uk
"Thank you for sharing your experience! We pride ourselves on delivering top-tier professionalism and great value, so we're so glad you were happy with the pricing and the service. We look forward to helping you again in the future!"
Easy to book appointment.
Easy to book appointment.
Arrived on time.
Left everything tidy.
11 June 2026
Reply from mr-group.co.uk
"Thank you for the fantastic review! We always aim to make the entire process as smooth as possible—from an easy booking to turning up right on time and leaving your space spotless. We really appreciate your feedback and hope to work with you again!"
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