From the plumber arriving, too him leaving, everything was efficient and well organised. Pipes bent with care and skill, which look really neat, tidy and professionally fitted. And after testing every... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We use this company for annual boiler maintenance. Our annual service was due on 03.08.2026 and a carbon monoxide leak was discovered. Our boiler was exactly 13 years old, so the here and now decis... See more
5 stars as usual. Great, reliable company. Recently serviced boiler. Engineer turned up on time, friendly, professional and respected property. Invoiced same day, quick and easy to pay. Always had gre... See more
Company replied
M&R fitted our new boiler and did an excellent job, and it has now been one year. They contacted us to remind us and arrange a convenient date for first service. They arrived as agreed, checked every... See more
Company replied
Company details
Written by the company
Established in 1997, M&R Plumbing and Heating Ltd provide a complete range of domestic and commercial gas, heating and plumbing services, specialsing in renewable energy solutions. We are a proud Worcester Bosch service partner and a Vailant ADVANCED installer. All our engineers are Gas Safe, Oftec and FGAS registered. As a family business, we pride ourselves on our high standard of workmanship and excellent aftercare service, which has secured us a large amount of repeat business over the years. Why choose us? We have served Bolton, Wigan, All of Greater Manchester and Lancashire for 28 years now. Also these are 8 more reasons why chose us. 1. Highly trained engineers. 2. Worcester Bosch service partner. 3, Vailant ADVANCED installers 4. We keep you in the loop at all times. 5. We keep your home clean and tidy. 6. We turn up when we say we will. 7. We offer the best quality service and products at the best price. 8, We have been keeping families and businesses warm and cosy since 1997,
Contact info
290 Chorley New Rd, BL6 5NY, Bolton, United Kingdom
- 01204690957
- info@mr-group.co.uk
- www.mr-group.co.uk
4.9
Excellent
737 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Reply from mr-group.co.uk
"Thank you so much for the fantastic review! We are so lucky to have Liam on our team, and hearing that he is a credit to our company truly makes our day. It’s those little personal touches—like remembering a previous visit and checking in on your heating—that we pride ourselves on. We're glad your annual service went so smoothly, and we look forward to seeing you again next year!"
Excellent service every time and the…
Excellent service every time and the engineers are also very helpful.
22 May 2026
Reply from mr-group.co.uk
"Thank you so much for the 5-star review! Hearing that we deliver excellent service 'every time' is the ultimate compliment for our team, as consistency is exactly what we strive for. I'll be sure to pass your kind words along to our engineers—they will be thrilled to hear that their helpfulness is appreciated. Thank you for your continued support!"
Reply from mr-group.co.uk
"No worries at all! We completely understand. Thank you for taking the time to write a quick note anyway. We hope you were happy with our service, and please feel free to reach out if you ever need our help again!"
A local firm who value their customers…
A local firm who value their customers and that is all you can ask
21 May 2026
Reply from mr-group.co.uk
"Thank you so much for the beautiful review! As a local firm, our customers are our neighbors, and valuing your trust is at the heart of everything we do. Knowing that you feel looked after is the biggest compliment we could ask for. Thank you for supporting local!"
Reply from mr-group.co.uk
"Thank you so much for the 5-star review! The 'as ever' is music to our ears—we love knowing that we are consistently maintaining our standards for you. Clear communication and punctuality are two things we pride ourselves on, so we're thrilled it showed. Thank you for your continued support!"
The young man checked ething did wat he…
The young man checked ething did wat he needed to do,always happy since I had this boiler fitted from you glad I paid extra for the warranty for 10 years extra very nice you lad thanks deborah
18 May 2026
Reply from mr-group.co.uk
"Thank you so much for the wonderful review, Deborah! We are absolutely thrilled to hear that you've been so happy with your boiler since we fitted it for you. Investing in that 10-year warranty was definitely a smart choice for total peace of mind! I will be sure to pass your lovely compliments along to the young man who visited—he will be delighted to hear his hard work was appreciated. Thank you for choosing M&R!"
The engineer was knowledgeable and…
The engineer was knowledgeable and engaging. He sorted out a huge problem with our water supply that could have cost us thousands if he hadn’t diagnosed it effectively.
19 May 2026
Reply from mr-group.co.uk
"Thank you so much for this incredible review! Diagnosing a major issue accurately before it escalates is exactly what our experienced engineers train to do, and we are absolutely thrilled that we could save you from what would have been a very stressful and costly situation. We will definitely pass your high praise along to the engineer involved. Thank you for trusting M&R with your home!"
Timely and tidy well done thanks
19 May 2026
Reply from mr-group.co.uk
Hi there! Thanks so much for the five-star review. We always aim to be prompt and keep things clean, so we're thrilled to hear we hit the mark. Thanks again!
The service was done on time and very…
The service was done on time and very satisfactory. We already have your service plan but for the second year you sent us an invoice. I phone and apologies were given.
18 May 2026
Reply from mr-group.co.uk
Thank you so much for taking the time to leave us a 4-star review! We are thrilled to hear that your service was completed on time and to your satisfaction.
Please accept our sincere apologies once again for the accidental invoice sent for your second year. We always strive for a seamless experience, and we appreciate your patience and understanding when you called to get this sorted out. Our team is glad we could rectify the mistake quickly for you.
Thank you for being a valued service plan customer. If you ever need anything else, please don't hesitate to reach out!
Kind regards, M & R Team
Pleasant and efficient M&R personnel…
Pleasant and efficient M&R personnel performing
the maintenance routine.
15 yrs to date
14 May 2026
Reply from mr-group.co.uk
"Wow, 15 years! Thank you so much for this incredible review. Having your trust and loyalty for a decade and a half is the highest honor our team could ask for. We are so proud that our personnel have consistently kept up that pleasant and efficient standard for your maintenance routines over all these years. Thank you for being such a valued part of the M&R family, and we look forward to keeping your home running smoothly for many more years to come!"
This company was prompt and reasonable…
This company was prompt and reasonable with pricing the workmen were efficient and polite certainly use them again 👌
11 May 2026
Reply from mr-group.co.uk
"Thank you so much for the 5-star review! We are thrilled to hear that our team was prompt, polite, and efficient throughout the job. We always strive to provide top-quality service at a reasonable price, so knowing we hit the mark for you is wonderful. Hearing that you would certainly use us again is the best compliment we could ask for—we look forward to helping you next time! 👌"
Reply from mr-group.co.uk
"Thank you so much for the 5-star review! We know your time is valuable, so we always strive to make our service as quick and efficient as possible. We truly appreciate your business and your kind feedback!"
Reply from mr-group.co.uk
"Thank you so much for the 5-star review! We always aim to deliver top-quality service, so hearing that our team did a very good job means a lot to us. We truly appreciate your support and your business!"
Liam attended on time very pleasant and…
Liam attended on time very pleasant and efficient.
8 May 2026
Reply from mr-group.co.uk
"Thank you so much for the 5-star review! We are very lucky to have Liam on our team, and I will be sure to pass your kind words along to him. Punctuality, friendliness, and efficiency are exactly what we aim for, so we're thrilled he hit the mark for you. Thank you for choosing M&R!"
Excellent Service
Excellent service from booking the appointment to the engineers carrying out the service
1 May 2026
Reply from mr-group.co.uk
"Thank you so much for the 5-star review! We love hearing that you received excellent service right from the initial booking all the way through to the completion of the job. Providing a smooth, hassle-free experience from start to finish is exactly what we aim for. I’ll be sure to pass your kind words along to both our office team and our engineers. Thank you for choosing M&R!"
Reply from mr-group.co.uk
"Thank you so much for the 5-star review! Pairing friendly customer service with a quick, efficient job is exactly what we aim for every single day. We truly appreciate your support and your business!"
A seamless transaction
A seamless transaction.
I was sent a list of Questions and I took photo’s to cover all the pipework and meters.
A few days later two very professional boiler installers arrived and had completed the work in a few hours.
They gave instruction on the boiler and I was given a New thermostat
The area was left clean and tidy with all rubbish removed.
I am delighted with the choice of Top of the Range boiler and a 10 year guarantee is great moving forward.
it is more energy efficient than the older boiler I had, so saving on the cost of heating as well.
Thank you.
7 May 2026
Reply from mr-group.co.uk
"Thank you so much for this wonderful, detailed review! We are absolutely thrilled to hear that the entire process—from sending over the photos to the final handover—was completely seamless for you. Our installation team takes great pride in working efficiently and leaving every home spotless, so they will be delighted to hear your feedback.
Investing in a top-of-the-range boiler with that 10-year guarantee is a fantastic choice for total peace of mind, and it's brilliant to hear you're already looking forward to those energy savings! Thank you so much for choosing M&R; enjoy your lovely new heating system!"
It was for a boiler service but he…
It was for a boiler service but he asked me if everything was ok I told him of my concern he informed me after he finished his assessment they it was nothing serious and it was sorted job done 👍
7 May 2026
Reply from mr-group.co.uk
"Thank you so much for the 5-star review! We love hearing this. A boiler service is important, but listening to your concerns and giving you total peace of mind is our top priority. We're so glad our engineer could reassure you and get everything sorted on the spot. Job done indeed! 👍 Thank you for choosing M&R!"
Reply from mr-group.co.uk
"Thank you so much for the 5-star review! Friendly service, respectful behavior, and keeping things tidy are just as important to us as competitive pricing and helpfulness. We are absolutely thrilled to hear that we hit the mark on all counts for you. Thank you for choosing M&R!"
Annual Boiler Service
9th Annual Boiler Service completed. Staff always polite, appointments though, can 'run late'.
29 April 2026
Reply from mr-group.co.uk
"Wow, 9 years! Thank you so much for your incredible loyalty and for taking the time to share your feedback. We are so glad to hear that our staff are always polite when looking after your boiler.
We also really appreciate your honesty regarding appointments running late. Because our engineers occasionally run into unexpected complexities or emergencies at earlier jobs, schedules can sometimes get pushed back. However, we completely understand that your time is valuable, and we are constantly working on our scheduling to keep delays to an absolute minimum. Thank you again for your wonderful long-term support, and we look forward to seeing you for year number 10!"
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