This is the second time I have purchased a brand new vehicle. I have told another colleague who will also being doing the same too. It is a no trainer. It is effortless in getting the car that you wi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having used Motor Source previously and looking for a new car I went direct to Stephen Freestone who dealt with my earlier purchases. As always he is a pleasure to speak with, super efficient, and he... See more
Company replied
This is the second car I purchase through motorsource. I dont normally write reviews but the whole experience with them as been a walk in the park. Easy communication and fast replies to all types of... See more
Company replied
I've just taken possession of my new BMW supplied via Motor Source. A truly awesome experience! Huge discount on new, having chosen all the options trim and colour I wanted. The team at Motor Source w... See more
Company replied
Company details
Written by the company
Motor Source Group offers a unique new car programme with exclusive discounts for Emergency Services personnel, including Police, Prison, Fire Service and NHS staff, and also Armed Forces personnel and Teachers. Full range of makes and models available, including Audi, BMW, Volkswagen, Ford, Toyota, and so many more. UK nationwide, UK mainland, delivery available too.
Contact info
LN6 7QY, Lincoln, United Kingdom
- 01522500055
- info@motorsourcegroup.com
- www.motorsourcegroup.com
Save thousands off your new car
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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A very nice introduction to Chris
A very nice introduction to Chris, a very clear and informative chat about what to expect and what I would need to buy the car
15 September 2025
Reply from Motor Source Group
We are sure Chris will be pleased to hear he helped you with the process to buy a new car. Thank you for choosing Motor Source Group.
Really nervous about buying a new car…
Really nervous about buying a new car but the journey was good and reassuring. I had lots of questions which were answered . Great experience so far .
17 September 2025
Reply from Motor Source Group
Thank you so much for taking time to share your review Debbie. It's great to hear how our team reassured you and are supporting with your questions and order. Our delivery team will continue to keep you updated and we look forward to the delivery of your new car too.
Thank you for choosing Motor Source Group!
Great service
Great service. And great prices for new cars. This is the 2nd time we have purchased a car from motorsourcegroup. It certainly won’t be the last time I use them. Thank you Chris. Top marks from start to finish.
15 September 2025
Reply from Motor Source Group
Thank you so much Frank! It's always great to welcome customers back for another car and we're really pleased to talk with you again! From all of our team, thank you for choosing Motor Source Group!
A very professional and polite service
A very professional and polite service. All questions answered fully and full explanation given on first contact. Placing order very easy and again every step explained.
12 September 2025
Reply from Motor Source Group
Thank you David, this is great to hear. We're so pleased to be able to help with your new car and thank you for choosing Motor Source Group!
This is my second time ordering a car
This is my second time ordering a car. The first time was absolutely a breeze and so far things have been great.
9 September 2025
Reply from Motor Source Group
Welcome back Sharon! We're so pleased to be able to help you with a second car and it's great to hear your feedback so far. Our delivery team will continue to keep you updated and we look forward to the handover of your new car too.
From all of our team, thank you for choosing Motor Source Group!
An excellent experience
My enquiry and the ordering process were handled politely and efficiently. Communication was comprehensive, with timely updates about the stages of the process completed. I was given all the necessary information helping me to decide upon my purchase options. Requests for information were clear and changes to documentation were expedited.
11 September 2025
Reply from Motor Source Group
Thank you so much for taking time to share your experience and review. We're pleased to hear that you found our team to be polite and efficient while supporting you throughout your enquiries and order.
From all of our team, thank you for choosing Motor Source Group!
A great experience
I've just taken possession of my new BMW supplied via Motor Source. A truly awesome experience! Huge discount on new, having chosen all the options trim and colour I wanted. The team at Motor Source were very patient and expertly guided me through the entire purchase - especially Jessica. I thoroughly recommend Motor Source to anyone in search of a new car.
8 September 2025
Unprompted review
Reply from Motor Source Group
Thank you so much for taking time to share your review and such lovely feedback for our team, especially Jessica. We're so pleased you enjoyed your experience with us and are really happy to be able to help you with your new car.
From all of our team, thank you for choosing Motor Source Group and for your recommendation too!
Excellent from start to finish with…
Excellent from start to finish with blue light card we save £3000 on our new car excellent
8 April 2025
Reply from Motor Source Group
Thank you so much Jane, this is brilliant to hear! We're so pleased to help with your new car and save you so much money too. Thank you for choosing Motor Source Group!
Staff were easy to talk and supplied I would give staff a 9 of 10 this as I believe we all need space to grow
Staff were easy to talk and supplied knowledgeable and helpful information when asked.this made selection easier to understand.
27 August 2025
Reply from Motor Source Group
Thank you for taking time to share your feedback; we're so pleased to hear that you found our team to be knowledgeable and helpful and that we could support you with your new car.
From all of our team, thank you for choosing Motor Source Group!
Great information and prices
27 August 2025
Reply from Motor Source Group
Thank you Mr Male, we really appreciate your feedback and are so pleased to be able to help with your new car. Thank you for choosing Motor Source Group!
Reply from Motor Source Group
Thank you for your feedback Nishanthan.
We understand your initial frustration with you having emailed your agent and them being unexpectedly away from the office due to illness. We're pleased though that another member of our team was able to sort everything out for you and get the deal arranged for your new car.
What made my experience perfect was the sales man
What made my experience perfect was stephen freestone, he was very patient with me from my first enquiry which was about late July till date endured the dilly dallying from spec and trims on the car model and was polite all through till I was closed, took about 3 mins to do an after sales call discussing with me in a very cordial way and setting expectations on delivery and communication going forward, was treated well and I had to specifically mention his name
28 August 2025
Reply from Motor Source Group
Thank you for the review, Kezy. Stephen will be pleased to see he helped you with your purchase and you had a great experience. Our delivery team will be in touch soon with the next stage. Thank you for choosing Motor Source Group.
Reliable, trustworthy company with genuine savings.
Prices are more than competitive, makes a new car the same price as a used 1 year old. Team are excellent and communications were great. I was a bit nervous about not physically going into a garage and signing things but purchase and trade in were seamless. Trade in slightly less than a high street garage was offering but the saving on the new car eliminated any loss. Thanks to Lewis and Karolina with holiday cover from Jessica. You are all very patient. Great company and does exactly what they say they will.
19 June 2025
Reply from Motor Source Group
Thank you for taking your time in giving us much a sparkling review. It's great to hear you found your new car for a great saving. Lewis, Karolina and Jessica will be happy to hear they made the process really easy and smooth for yourself. Thank you for choosing Motor Source Group.
Efficient and knowledgeable team made…
Efficient and knowledgeable team made the ordering process straightforward
22 August 2025
Reply from Motor Source Group
Thank you for sharing your experience Fiona. It's great to hear you found the team to be knowledgeable and were able to order a new car with us.
Thank you for choosing Motor Source Group.
Everything was quick and easily sorted…
Everything was quick and easily sorted out via emails. Kept me up to date throughout the process and very professional all round
19 August 2025
Reply from Motor Source Group
Thank you for sharing your review John; this is great to hear and we're so pleased to help with your new car. Thank you for choosing Motor Source Group!
Excellent Service so far
Helpful and easy process made enjoyable by Lewis who was informative and pleasant to deal with
15 August 2025
Reply from Motor Source Group
Thank you for this, Lewis will be happy to hear he helped and created a stress free experience when purchasing your new car. Thank you for choosing Motor Source Group.
Rapid and efficient service
Rapid, helpful, knowledgeable advice - I can think of nothing to improve or criticise. This will be my second purchase from you and I can see no reason to ever go elsewhere.
18 August 2025
Reply from Motor Source Group
Thank you for this sparkling review James. We are always happy to hear about repeat customers and making sure you still received the same level of service. Our delivery team will be in touch, and once again, thanks for choosing Motor Source Group.
Professional
Professional, Polite, Helpful, Informative. Explained process which went smoothly
15 August 2025
Reply from Motor Source Group
Thank you for your review, we are pleased to hear you had a informative experience on purchasing your new car. Thanks for choosing Motor Source Group.
This business works
Seamless, effortless experience with excellent staff and communication throughout the process of procuring a new car.
15 August 2025
Reply from Motor Source Group
Thank you for sharing your thoughts on the process of buying your new car. Our delivery team will be in touch soon regarding the next steps. Thanks for choosing Motor Source Group.
Great support from Stephen Freestone…
Great support from Stephen Freestone from the first moment. All of our questions have been answered promptly and good personable skills making us feel valued.
Thanks very much team.
14 August 2025
Reply from Motor Source Group
Thank you for such lovely comments for Stephen; he'll be so pleased to hear this!
From all of our team, thank you for choosing Motor Source Group for your new car.
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