Motors.co.uk Reviews 

1,233
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 132 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform extremely easy to use, deeply appreciating the clear search options and detailed filters designed to narrow down choices. Many users also mention that the customer service staff is very helpful, polite, and the vehicle selections are exceptionally great. Though some reviewers were not happy with certain technical aspects of the platform. Some people experienced frustrating difficulties with the website filters resetting or encountered awkward search navigation issues. Others mentioned encountering unexpected mechanical problems with vehicles bought through linked sellers or dealing with complex dealership onboarding processes.

What people talk about most

Website

People report ambiguous experiences with website features and usability. Reviewers praise the clear search... See more

User experience

Consumers find user experience to be largely positive, highlighting how easy the platform is to navigate and... See more

Product

Customers had ambiguous experiences with product, noting both positive aspects and severe issues. Some... See more

Staff

Reviewers highlight positive aspects of staff, noting that the team is extremely helpful, friendly, and... See more

Service

Clients share ambiguous opinions on service. While some reviewers experienced good, fast, and friendly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good selection of vehicles, slightly disappointing on filters, if you have selected manufacturer or brand then select fuel electric /petrol hybrid you the have to reselect brand again.

Company replied

Rated 4 out of 5 stars

Exper I had with your site was very good helped me find the car I was looking for so thank you very much

Company replied

Rated 5 out of 5 stars

Prompt response following enquiry. Fantastic customer service going above and beyond to help by offering to pick me up to go and view car as mine had broken down. Car valeted while I waited. Would def... See more

Company replied

Rated 5 out of 5 stars

An excellent website to find your next car. Search options were clear, the filters allowed you to drill down to the exact vehicle you’re looking for, and the mileage filter allows you to view only tho... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

With history-checked cars and innovative search options, there are many ways Motors.co.uk can help you to find your next vehicle. We list a wide range of used cars for sale from trusted local dealers, so you can be confident of finding the right car for you.

Need help finding your next car?

Written by the company

At Motors.co.uk we are committed to helping car buyers find the right vehicle to suit their needs. Our dedicated Advice and Reviews sections has all the information you need about vehicles you're interested in buying, as well as top tips for looking after your next purchase.

Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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3.7

All reviews

(1,233)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awkward website

I put National for my search so why do I need to specify a postcode before I can select any more criteria!!! It keeps resetting and will not let me limit the search

11 January 2026
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi PW ,

Thank you for your feedback,

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We are sorry we didn't meet your expectations this time, but we will continue to make improvements until we do!

We'll ensure your feedback is passed to the relevant team!

Thanks,

The team at MOTORS

Rated 2 out of 5 stars

Bought this vehicle MD10 XCA from Percy…

Bought this vehicle MD10 XCA from Percy motors Birmingham ltd.
They appeared to be very nice until I got almost home from collecting the car when I had big problems.
I made it home to a garage that I use.
This vehicle should not had left the forecourt. The clutch had gone and the Tyres were illegal. So I refused to drive it back to them. Then I had big problems further as they changed from being nice selling the car then short changed me my refund..

30 October 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Tucker,

Thank you for your review.

We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future.

Following an internal investigation we can confirm this dealer has now been removed from our site. If you still have any questions, please contact consumer.support@motors.co.uk so we can look into this further.

For future guidance on safe vehicle purchases, please check our Safe Buying Advice:

https://news.motors.co.uk/safe-buying-advice/

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

Do NOT buy a car from TRUE VALUE CARS

Do NOT buy a car from TRUE VALUE CARS!

Bought a Ford Focus only 8 weeks ago and i am already without a car again the car started overheating on the way home I fixed the issue myself a day later after being ignored by True value cars 8 weeks later the engine has completely gone due to coolent problems which has caused the engine to seize I asked for a refund of the £1800 that I paid but was turned away after they said they knew nothing about it.

24 December 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Jack,

Thank you for your review.

We are genuinely sorry for the experience you've had. We take such matters seriously and are committed to preventing similar issues in the future.

We want to assure you that we hold our dealers to high standards of fairness and compliance with applicable laws. Your email has been logged against the dealer account, and I have raised an internal investigation with the Trust & Safety Team, rest assured we will take appropriate actions on our end.

We urge you to contact us at consumer.support@motors.co.uk with more details so we can look into this further.

Thanks,

Motors team

Rated 1 out of 5 stars

Shocking business

Shocking business! Avoid at all costs. They are liars and don’t keep to their promises. Customer service of no interest to this shower

18 December 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi AH,

Thank you for your review.

We are genuinely sorry for the experience you've had. We aim to provide a transparent service for all our consumers, and it is clear that on this occasion, we have fallen short of your expectations.

Could you please contact us at consumer.support@Motors.co.uk with more details so we can look into this further.

Thanks,

The Motors team

Rated 1 out of 5 stars

(Amersham motor autos ltd ) If I was…

(Amersham motor autos ltd ) If I was motors.co.uk I would bin them as Bought a jeep grand Cherokee 30th November sales people like Zoe came across really nice spoke to her a few times , unfortunately tpms sensors were faulty told just need resetting my fault for taken their word on it , washer bottle complete blocked , washer nozzle snapped under bonnet also , one key fair enough but realized once home no emergency key inside , noticed fault on dash saying key service needed haven't sorted that yet also promised they would refund the cost of tpms sensors, still waiting, if I didn't live so far away I would take it back , these people would rip off there own family no morals keep well away , if I get money back I might alter review stay away from these cowboys

30 November 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Stephen,

Thank you for your review.

We are genuinely sorry for the experience you've had. We take such matters seriously and are committed to preventing similar issues in the future.

We want to assure you that we hold our dealers to high standards of fairness and compliance with applicable laws. Your email has been logged against the dealer account, and I have raised an internal investigation with the Trust & Safety Team, rest assured we will take appropriate actions on our end.

We urge you to contact us at consumer.support@Motors.co.uk with more details so we can look into this further.

Thanks,

The Motors team

Rated 1 out of 5 stars

Staffordshiremotorgroup Ltd DO NOT DEAL WITH

Written by a highly dissatisfied customer. This source details a negative experience with a car dealership, claiming the garage was initially friendly but became unresponsive after the purchase. The customer specifically alleges that the dealership sold them a car that developed problems within 16 days, some of which were supposedly caused by the garage itself, and sold an external warranty that proved worthless

due to inadequate service history. Furthermore, the writer is angry because the dealership failed to refund the premium after canceling the useless warranty policy, effectively stealing the money from a "hard working family man." This warning serves as a strong caution to other consumers against dealing with this particular business.

18 September 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Gavin,

Thank you for your review.

We are genuinely sorry for the experience you've had. We take such matters seriously and are committed to preventing similar issues in the future.

We want to assure you that we hold our dealers to high standards of fairness and compliance with applicable laws. Your email has been logged against the dealer account, and I have raised an internal investigation with the Trust & Safety Team, rest assured we will take appropriate actions on our end.

We urge you to contact us at consumer.support@Motors.co.uk with more details so we can look into this further.

Thanks,

The Motors team

Rated 1 out of 5 stars

Skoda

Full review pending with evidence on google reviews

13 December 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Sam,

Thank you for your review.

We are so sorry for the experience you had with one of the dealers advertising on our platform.

Are you able to email us on consumer.support@motors.co.uk providing the details of the dealer in question and we can launch an internal investigation

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

Do NOT GET A CAR FROM ATP MOTORS

Please do not use ATP motors in Mill House Garage, Stoke Rd, Wereham, King's Lynn PE33 9AT
This review is to warn potential customers about an ongoing, serious dispute concerning a car purchase which operates under the same management as the failed company GTJ CARS LTD (Co No: 12868365).atp motors 15960428

​Issue: As a result of the dealer's actions, I have been left with a debt of £8,320 and have a verified NFRC Crime Reference Number associated with the transaction.

​Official Status: This matter, including the management's conduct, is under official investigation by the Insolvency Service (Official Receiver, Ref: PV/7015/2025). I have also lodged a formal complaint with the Financial Ombudsman Service (FOS).
They have so many bad reviews all the good ones are family and friends

8 December 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Emma,

Thank you for your review.

We are genuinely sorry for the experience you've had. We take such matters seriously and are committed to preventing similar issues in the future.

We want to assure you that we hold our dealers to high standards of fairness and compliance with applicable laws. Your email has been logged against the dealer account, and I have raised an internal investigation with the Trust & Safety Team, rest assured we will take appropriate actions on our end.

We urge you to contact us at consumer.support@motors.co.uk with more details so we can look into this further.

Thanks,

Motors team

Rated 1 out of 5 stars

SCAM

I bought a mini on this site that was delivered from Birmingham to liverpool im a disabled pensioner the dealer assured it was good I foolishly believed him and thought I was safe because of him using this platform to sell on .the car ,s subframe is corroded and it’s has a oil leak and the dealer has told me to take it to a garage to get fixed now he won’t answer my calls or emails so I’ve been scammed the garage is called TRADE SALES GRASSMERE RD BIRMINGHAM B120UR .DONT BUY A CAR OFF THEM BE AWARE!

28 November 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Tracey,

Thank you for your review.

We are genuinely sorry for the experience you've had. We take such matters seriously and are committed to preventing similar issues in the future.

We want to assure you that we hold our dealers to high standards of fairness and compliance with applicable laws. Your email has been logged against the dealer account, and I have raised an internal investigation with the Trust & Safety Team, rest assured we will take appropriate actions on our end.

We urge you to contact us at consumer.support@motors.co.uk with more details so we can look into this further.

Thanks,

Motors team

Rated 1 out of 5 stars

Terrible company NO ONE BUY CARS FROM MOTORS.CO.UK

Terrible company, was a dealer on here with no complaints at all. Was shut down for absolute no reason. Terrible customer service, no one buy a car from this website, or any of there partnered websites. They do not take care of their dealers, nor their customers.

28 November 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi True Value Cars,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your frustration.

Please know that the decision to close your account was not taken lightly. This action was taken in response to trust and safety concerns. As a leading car search platform with millions of consumers visiting us every month, we are committed to ensuring the highest level of safety, security, and experience for all our users.

We do understand that situations like this can be disappointing. If you believe there has been a genuine misunderstanding or if you have further information you’d like us to review, then please provide it to our Trust & Safety team.

Thanks,

The team at MOTORS

Rated 5 out of 5 stars

The Salesman I talked to was very…

The Salesman I talked to was very helpful and polite and not pushy. Gave me all the information I asked for and left me to think it over

21 November 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi J Brown,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Was good but still needs more info

Was good but still needs more info.
Hpi clear no insurance claim vehicles history ref write off accidents actually apologies I just went back on the site and is all there. So I’ve upped my markings. Could do with giving exact road tax

20 November 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Jason,

Thank you for your review,

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We'll ensure your feedback is passed to the relevant team!

We hope you continue to use MOTORS for your future car searches.

Thanks,

The team at MOTORS

Rated 1 out of 5 stars

The pop ups and ads ☠️

The pop ups and ads. Absolute pain in the rear exhaust.

Sort the ads and pop ups out.

17 November 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Ioan,

Thank you for your feedback, we have passed this on to our development team.

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We are sorry we didn't meet your expectations this time, but we will continue to make improvements until we do!

Thanks,

The team at MOTORS

Rated 5 out of 5 stars

Trustworthy & helpful

Fantastic garage. Richard really helped me out this summer when I had problems with my car, even when another garage had done the work due to where I broke down. Took the time to explain things to me & to advise. Subsequently replaced a couple of tires at a very reasonable price. As a woman who knows little about cars I really appreciated the care & patience. Very trustworthy & won't go anywhere else.

16 June 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Helen,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Great car great condition Trustworthy…

Great car great condition Trustworthy seller

15 November 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Alexander,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

Motor Factory Leicester

Motor Factory Leicester. Promised on more than one occasion by Ryan the salesman to get back to me and didn't. 2 test drives arranged and cancelled both. Advertised the vehicle as 1 previous owner, but in fact there were 4. Lies, abysmal customer service and a constant excuse of staff sickness.. Shocking!!! Would not recommend!!!

8 November 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Ian,

Thank you for your review.

We are genuinely sorry for the experience you've had. We take such matters seriously and are committed to preventing similar issues in the future.

We want to assure you that we hold our dealers to high standards of fairness and compliance with applicable laws. Your email has been logged against the dealer account, and I have raised an internal investigation with the Trust & Safety Team, rest assured we will take appropriate actions on our end.

We urge you to contact us at consumer.support@motors.co.uk with more details so we can look into this further.

Thanks,

Motors team

Rated 2 out of 5 stars

Don't let it getaway


I have only used once so am not experienced but will use hopefully for success

15 November 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Ian,

Thank you for your feedback,

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We are sorry we didn't meet your expectations this time, but we will continue to make improvements until we do!

Thanks,

The team at MOTORS

Rated 2 out of 5 stars

NH Motor Company West Yorkshire for…

NH Motor Company West Yorkshire for Midland Road Bradford BD1 3EQ this company is very unreliable sending car out and charging for delivery knowing the car will go back as it is discribed completely different as in their advertisement and very bad salesmanship car came out supposedly having a three-month MOT tyres were bald dents to car on most pannels scratches write around the car car and front Bumper split down left side exhaust rotted totel reck don't touch this car tu14utz nissan note Black

14 November 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Kevin,

Thank you for your review.

We are genuinely sorry for the experience you've had. We take such matters seriously and are committed to preventing similar issues in the future.

We want to assure you that we hold our dealers to high standards of fairness and compliance with applicable laws. Your email has been logged against the dealer account, and I have raised an internal investigation with the Trust & Safety Team, rest assured we will take appropriate actions on our end.

We urge you to contact us at consumer.support@motors.co.uk with more details so we can look into this further.

Thanks,

Motors team

Rated 1 out of 5 stars

Adds destroyed the experience

It used to be an ok site where you could find the cars that you wanted. Now every time I search for a car on Motors a popup add appears and takes half of my screen. Can't see anything because of it. Bye Motors... See you never.

7 November 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Dragos,

Thank you for your feedback, we have passed this on to our development team.

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We are sorry we didn't meet your expectations this time, but we will continue to make improvements until we do!

Thanks,

The team at MOTORS

Rated 5 out of 5 stars

Brilliant

Very helpful in every way

6 November 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Sheila,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

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