Motors.co.uk Reviews 

1,233
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 132 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform extremely easy to use, deeply appreciating the clear search options and detailed filters designed to narrow down choices. Many users also mention that the customer service staff is very helpful, polite, and the vehicle selections are exceptionally great. Though some reviewers were not happy with certain technical aspects of the platform. Some people experienced frustrating difficulties with the website filters resetting or encountered awkward search navigation issues. Others mentioned encountering unexpected mechanical problems with vehicles bought through linked sellers or dealing with complex dealership onboarding processes.

What people talk about most

Website

People report ambiguous experiences with website features and usability. Reviewers praise the clear search... See more

User experience

Consumers find user experience to be largely positive, highlighting how easy the platform is to navigate and... See more

Product

Customers had ambiguous experiences with product, noting both positive aspects and severe issues. Some... See more

Staff

Reviewers highlight positive aspects of staff, noting that the team is extremely helpful, friendly, and... See more

Service

Clients share ambiguous opinions on service. While some reviewers experienced good, fast, and friendly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good selection of vehicles, slightly disappointing on filters, if you have selected manufacturer or brand then select fuel electric /petrol hybrid you the have to reselect brand again.

Company replied

Rated 4 out of 5 stars

Exper I had with your site was very good helped me find the car I was looking for so thank you very much

Company replied

Rated 5 out of 5 stars

Prompt response following enquiry. Fantastic customer service going above and beyond to help by offering to pick me up to go and view car as mine had broken down. Car valeted while I waited. Would def... See more

Company replied

Rated 5 out of 5 stars

An excellent website to find your next car. Search options were clear, the filters allowed you to drill down to the exact vehicle you’re looking for, and the mileage filter allows you to view only tho... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

With history-checked cars and innovative search options, there are many ways Motors.co.uk can help you to find your next vehicle. We list a wide range of used cars for sale from trusted local dealers, so you can be confident of finding the right car for you.

Need help finding your next car?

Written by the company

At Motors.co.uk we are committed to helping car buyers find the right vehicle to suit their needs. Our dedicated Advice and Reviews sections has all the information you need about vehicles you're interested in buying, as well as top tips for looking after your next purchase.

Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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3.7

All reviews

(1,233)

121 reviews in the last 12 months

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Rated 1 out of 5 stars

Stay away absolute scammed 😤 take your…

Stay away absolute scammed 😤 take your deposit tell you there's a problem with the car. Waited 3 weeks for them to fix it to be kept waiting again. Now can't get my deposit back. 🤬

22 October 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Laura,

Thank you for your review.

We are so sorry to hear about your recent experience. We take such matters seriously and are committed to preventing similar issues in the future. We have raised an internal investigation with the MOTORS Trust and Safety team. Rest assured we will take appropriate action with regards to the Dealers account with us.

If you still have any questions, we urge you to contact us at consumer.support@motors.co.uk so we can look into this further.

For future guidance on safe vehicle purchases, please check our Safe Buying Advice:

https://news.motors.co.uk/safe-buying-advice/

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

Never replied to my questions 😒

Never replied to my questions 😒

30 October 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Keith,

Thank you for your feedback,

We are sorry to hear you've had trouble getting a response from the dealer, we understand that it's not an ideal situation.

In some cases, delays in response may occur due to high demand. We recommend trying to contact the dealer again either via phone or using the 'contact dealer' form available on the car listing page.

If you wish to email us at consumer.support@motors.co.uk providing the details of the dealer, we can log your complaint against the dealer's account and investigate further on our end to ensure that your message is reaching them.

We apologise for any inconvenience caused and wish you the best in your search.

Thanks
The Team at MOTORS

Rated 5 out of 5 stars

Easy to use and to send enquiries

Easy to use and to send enquiries

31 October 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Graeme,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 4 out of 5 stars

I get a quick response with my enquiry

I get a quick response with my enquiry. Thank you.

29 October 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Rosanna,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

Extremely difficult to onboard for car…

Extremely difficult to onboard for car dealerships. You are fed a load of sales nonsense by their sales team then they are impossible to get a hold of if you have any issues or try to get up and running. Every call to them goes to voicemail unless you are calling their sales team. Around 6 weeks after initial contact we just received a very cheeky email from one of their sales reps. Not recommended.

27 October 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Riain,

Thank you for your review.

We are so sorry to hear that you were not happy with the service you are receiving as a Dealer. Customer experience and satisfaction is our priority, and we want to get this resolved.

Are you able to contact us at support@motors.co.uk with your details and we can look further in to your concerns.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Excellent listings and brilliant information

Excellent listings and brilliant information about each car.
So easy to find the information you need to find a perfect car.

26 October 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Robert,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Verry happy

Verry happy

23 October 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Christian,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

Company sold my car then dealer has…

Company sold my car then dealer has come to pick it up and started making things up to get the price down. Now I have to pay to get a health check to get it listed again what a joke!!!!!

22 October 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Darren,

Thank you for your review.

We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future.

Are you able to email us on consumer.support@motors.co.uk providing the details of the dealer in question and we can launch an internal investigation

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

Annoying web page

The web page STILL jumps all over the place with adverts ,it makes it extremely difficult to navigate a chosen car,site is good but would be great if they would sort this VERY annoying problem,this is not the first time I have reviewed this site and it seems the problem has not been addressed

21 October 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Gerry,

Thank you for your feedback, we have passed this on to our development team.

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We are sorry we didn't meet your expectations this time, but we will continue to make improvements until we do!

Thanks,

The team at MOTORS

Rated 1 out of 5 stars

AYAZ SYED AND APEX AUTOS ARE LYING THIEVES

APEX AUTOS ARE LYING THIEVES .
YOU ALSO HAVE A COMPANY CALLED
AAE MOTORS LTD
AND HAS USED ILFORD CARS

YOU HAVE BEEN SHUT DOWN BECAUSE YOUR ARE OUT OF ORDER AND DON'T HONOR YOUR WARRANTY. AND SELLS CARS THAT ARE FAULTY TO BEGIN WITH. BY TURNING OF ENGINE MANAGEMENT LIGHTS
WE HAVE BEEN ROBED FROM THIS MAN
HE CALLS HIMSELF ADAM . BUT HIS NAME IS

AYAZ SYED

HE SELLS CRAP CARS BY THE SIDE OF THE ROAD. AND THEN MAKES OUT HE IS MOVING TO A NEW PREMISES. AND A POSH CAR FRONT
HE IS NOT. HE WILL SELL A FAULTY CAR ALONG WITH HIS PARTNER HAMZA. I AM GLAD YOU HAVE BEEN THROWN OFF THIS PLATFORM AND OTHER PLATFORMS. THEY ALSO HAVE WAYS TO TRACK YOU IF YOU TRY TO OPEN UP IN A DIFFERENT NAME. THEY WILL GET YOU

HEY ADAM IF YOU READ THIS. HOW MUCH MONEY HAVE YOU LOST BY NOT BEING ALLOWED TO ADVERTISE ON MOTORS . YOU CLOWN

WHAT GOES AROUND COMES AROUND
THIEF WE ARE COMING AFTER YOU LEGALLY
WE HAVE YOUR ADDRESS FROM COMPANIES HOUSE. EXPECT A KNOCK ON THE DOOR

12 September 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Mark,

Thank you for your review.

We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future.

Following an internal investigation we can confirm this dealer has now been removed from our site. If you still have any questions, please contact consumer.support@motors.co.uk so we can look into this further.

For future guidance on safe vehicle purchases, please check our Safe Buying Advice:

https://news.motors.co.uk/safe-buying-advice/

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

He part exchanged a faulty mazda cx5 2.2. Buyer beware!

He part exchanged a faulty mazda cx5 2.2 with the dashboard light on. I part exchanged a mazda6 2017 plus £1580. I asked for a refund and he's refusing. The Consumer Rights Act 2015 allows me to ask for a full refund on faulty goods. This trader must be operating from foreign waters. He thinks British Law doesn't apply to him. I want a full refund. Now he's refusing to answer my calls. Totally ignorant.

24 September 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Mohammed,

Thank you for your review.

We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future.

Are you able to email us on consumer.support@motors.co.uk providing the details of the dealer in question and we can launch an internal investigation

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Every time I search on your site I…

Every time I search on your site I always get good service

11 October 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Matthew,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Very easy to use.

10 October 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Mrs Bannister,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Cars in your budget

Yes very good what ever car in your budget you are looking at Motors u.k. takes you straight to the cars you want to see .so easy will use again

7 October 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi David,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

I seen a peugeot 207 on there website i…

I seen a peugeot 207 on there website i got intouch with the dealer and with in an hour got a phone call back and then he brings the vehicle to me to see which was very nice I put down a deposit and he is saving the vehicle for me tha ks very much I would defenetly recommend to any body looking for cheap good reliable motors

6 October 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Mark,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Quick to respond

Quick to respond good variety of cars

2 October 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Pat,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

EN AUTOMOTIVE WHO ADVERTISE WITH YOU…

EN AUTOMOTIVE WHO ADVERTISE WITH YOU ..FALSE ADVERTISE SOLD A CAR THAT BROKE AFTER 2 WEEKS THEN WHEN WARRENTY WOULD NOT COVER REFUSED TO PAY FOR REPAIRS AND I REJECTED THE CAR WITHIN 30 DAYS REFUSE TO TAKE CAR BACK
YOU SHOULD VET WHO YOU LET ADVERTISE

3 October 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Dax,

Thank you for your review.

We are genuinely sorry for the experience you've had. We take such matters seriously and are committed to preventing similar issues in the future.

We want to assure you that we hold our dealers to high standards of fairness and compliance with applicable laws. Your email has been logged against the dealer account, and I have raised an internal investigation with the Trust & Safety Team, rest assured we will take appropriate actions on our end.

We urge you to contact us at consumer.support@motors.co.uk with more details so we can look into this further.

Thanks,
The Team at MOTORS

Rated 5 out of 5 stars

Easy to use great deals

Easy to use great deals

4 October 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Mercy,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Easy going and easy to use

Easy going and easy to use

3 October 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Rebecca,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

Motors as a company have been a…

Motors as a company have been a complete joke. I was closed for a Misunderstanding and they have said they linked me to some other random business which has closed down! Stay away and use auto trader worth the money as you aren’t treated like a child

27 September 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Apex Autos,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your frustration.

Please know that the decision to close your account was not taken lightly. This action was taken in response to trust and safety concerns. As a leading car search platform with millions of consumers visiting us every month, we are committed to ensuring the highest level of safety, security, and experience for all our users.

We do understand that situations like this can be disappointing. If you believe there has been a genuine misunderstanding or if you have further information you’d like us to review, then please provide it to our Trust & Safety team.

Thanks,

The team at MOTORS

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