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Motorcade Insurance Reviews 

431
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 220 reviews, reviewers overwhelmingly had a great experience with this company, praising the overall dedication of the team. Customers frequently mention that the staff is very polite, helpful, and efficient when handling various policy updates or general queries. People deeply appreciate the exceptionally quick response times and the smooth communication managed through online chats without enduring frustratingly long phone queues. However, some people mentioned experiencing persistent issues with the online website portal, noting that several pages failed to load or update properly. A few reviewers also expressed frustration regarding delayed communication or encountering unhelpful customer service agents during their separate interactions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are friendly, professional, and... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting quick and efficient... See more

Service

People report high satisfaction with the service, highlighting fast responses, helpful staff, and efficient... See more

Response time

Consumers find response times to be positive, highlighting fast and efficient communication through web chat... See more

Website

Users describe ambiguous interactions with website features. On one hand, many reviewers praise the web chat... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good morning. Dylan was supporting me today with my questions. He was very patience and clear to make me understand my queries. I am very thankful to him and other staffs who reply our calls and help... See more

Company replied

Rated 5 out of 5 stars

Everytime I have to call or web chat everything has been quick and efficient. They help really well with missed payments and give plenty opportunities to pay missed payment. Customer service has been... See more

Company replied

Rated 5 out of 5 stars

Gary you legend... I've been trying for a couple weeks now to get my ncb validated and tbh its been quite the ride with being anxious and unsure if ill be insured or what... now today I spoke to Gary... See more

Company replied

Rated 5 out of 5 stars

I've committed to buy a car but the seller has ghosted me. I've happened to insure it before I collected it. After the seller has disappeared I got in touch with Motorcade Insurance in order to cancel... See more


Company details

  1. Money & Insurance

Written by the company

Competitive Annual and Short Term Taxi Insurance


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

431 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(431)

221 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bait and switch tactics – Price jumped £500 instantly

I found a quote via Confused.com where the monthly and annual prices were exactly the same. However, as soon as I clicked through to the Motorcade website to purchase and hit "proceed," the price immediately increased by £500 stating that "something has changed."

I hadn't changed a single detail on the form. When I contacted their support, they were absolutely no help. They claimed that a 15% interest rate applies to monthly payments, despite the original quote clearly showing the prices were the same. This feels like a complete bait-and-switch. Avoid this company if you want transparent pricing.

10 February 2026
Unprompted review
Rated 1 out of 5 stars

This is by far the worst car insurance

This is by far the worst car insurance company out there I recently left go skippy as I had already used my 3 vehicle swaps for the year I went with motorcade and it’s been the biggest regret I’ve got the level of service is appalling the time they take to do anything is a joke claims department will try have a massive attitude until you want to make a complaint then the professionalism kicks in at that point go with literally anyone else

6 February 2026
Unprompted review
Rated 1 out of 5 stars

Worst insurance.

Worst insurance. Be careful everyone. I am trying to cancel my insurance because I sold my car.

It is a nightmare to get in touch with them.
No response no matter what you do. Follow all the online forms, useless.
Next time even if they give me cash to get them insure I would prefer to take a bus.

24 January 2026
Unprompted review
Rated 1 out of 5 stars

STAY AWAY!

After twice contacting motorcade for proof of my NCD to give to my new car insurer, i have been ignored and not recieved the much needed document. I have detailed how my new insurer have sent me a notice of cancellation on 01/02/2026 however, i have still been ignored and left with anxiety.

I have never experienced this before from any other car insurance provider, so please be warned, i would not recommend Motorcade insurance to anyone after my poor treatment by them!

28 January 2026
Unprompted review

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