Motorcade Insurance Reviews 

I would say good since the insurance is one of the cheaper options. However, response from email from filling up the form for email is unresponsive. I emailed twice but no response. Only then the chat option is very good in customer service. Thanks Gary

I had a very disappointing experience with this insurance company.

My policy was cancelled due to documents not being received, even though I had already sent them within the required time frame. Unfortunately, there was a small mistake in the email address, which was a genuine human error. As soon as I realised this, I resent all documents immediately and even provided proof.

Despite explaining my situation clearly and honestly, and confirming that all my documents are valid and accurate, I received no real support or understanding from the team. Instead of helping resolve the issue, I was simply directed elsewhere without any proper assistance.

This lack of support is very disappointing, especially when a customer is acting in good faith and trying to correct a genuine mistake.

I would not recommend this company based on my experience, as their customer service does not seem to prioritise fairness or understanding.

Bad exlperience. No cancellation, still Waiting for cancelllation of policy made on 15 march

Speaking to a lovely young lady called Rihanna same name is the singer,

This girl is an asset to the company. She went above and beyond a call of duty to try and help me The girl bent over backwards and got my problem resolved I am so grateful to her.

I can see this girl will have a future within this industry, she understands that customers are not just customers they are people too.

I've committed to buy a car but the seller has ghosted me. I've happened to insure it before I collected it. After the seller has disappeared I got in touch with Motorcade Insurance in order to cancel my insurance. The process took only a couple of minutes. The customer service agent JAMIELEIGH has been extremely nice and helpful; he's sorted the cancellation in a jiffy. Happy happy!

JAMIELEIGH has helped me step ny step to change my cars over

Very unforgiving if you miss a payment or struggle wouldn’t even allow you pay with two different cards even if you can pay in full very bad service it’ll not help you or be flexible or work around that issue

The response was quick and acurate

Can't ring anyone, can't upload documents, can't change anything online, tried dozens of times and it just will not update anything, customer service is an absolute joke, avoid at all costs

Excellent Megan was very helpful today

Fast and efficient help through the chat feature with Millie

Excellent customer service

I'm useless with technology but they were really helpful ( so far )

Good service and nice experience and specially JAMIELEIGH helped me and solve my problem in a easy way thank you

She was knowledgeable and extremely helpful. She resolved the issue I was experiencing with my portal over the phone, making it easy to understand.

Jamieliegh helped me through a banking details as they were cancelled my end due to my error excellent customer service and friendly understanding as technology is not really for me

Very helpful on the website chat. 10 out of 10.

Absolutely terrible company have sent no policy details and there is no phone number to contact. Tried online chat 5 times and disconnected each time wanting information that I can’t possibly give as I have no policy documents. Do not recommend this service at all as they can’t competently help an still can not gain access to my policy