Mortgage Medics Reviews 

1,865
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, patient, and knowledgeable when guiding first-time buyers through every step of the complex mortgage journey. Reviewers often describe the team as approachable and reassuring, ensuring that no question ever feels too small or burdensome. People deeply appreciate the prompt responses and clear, thorough explanations provided, which turn potentially stressful financial situations into smooth experiences. Consumers consistently note that the overall service is efficient, highly professional, and remarkably successful at finding competitive deals and securing the best possible rates. Many individuals state they would strongly recommend these advisors to anyone looking for trusted financial guidance.

What people talk about most

Staff

People report positive experiences with staff, describing team members as prompt, approachable, and extremely... See more

Service

Consumers find service to be positive, highlighting an exceptional level of support and guidance throughout... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting responsive and helpful... See more

Response time

Clients share positive opinions on response time, highlighting a consistent consensus regarding rapid and... See more

Price

Customers had positive experiences with price, consistently expressing appreciation for securing the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Both Andrea and Will helped myself and my partner navigate through the house buying process as first time buyers. They were always available if we had any questions, talked us through the process, and... See more

Company replied

Rated 5 out of 5 stars

Ella made the whole process of remortgaging very straightforward. All the options were explained clearly making it easy for me to choose the right product. I was regularly updated on progress so I was... See more

Company replied

Rated 5 out of 5 stars

We were not an easy case to deal with given our ages and credit history but Will and Andrea between them worked miracles finding us a decent mortgage provider. We were guided through the entire proces... See more

Company replied

Rated 5 out of 5 stars

Gareth is one the best people we’ve had the pleasure of dealing with across any company. As first time buyers he explained everything to us clearly & patiently and always had time for our questions,... See more

Company replied


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Insurance Broker
  5. Life Insurance Agency
  6. Property Investment

Written by the company

Independent, whole of market mortgage & insurance advice with offices in Brighton, Hove & Woking. Passionate about great advice and helping you save time & money,

Free Initial Consultation

Written by the company

We won't charge to help you understand your options
Hoping to get on the property ladder or starting to explore your remortgage options? Talk to us and we'll help you understand what's possible. Then it's up to you whether you want to engage our paid services.

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

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5.0

All reviews

(1,865)

123 reviews in the last 12 months

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Rated 5 out of 5 stars

What a pleasure and ease.

I had the pleasure of dealing with a lovely helper called Gemma and although I had nothing but negatives from friends and family about the headache of buying a house. As a first time buyer and doing it solo. Gemma made it so easy and was the most helpful throughout the whole situation. There were delays in my purchase but that had nothing to do with mortgage medics. They were the people that eased my mind a lot. ***** highly recommend.

1 February 2025
Unprompted review
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Reply from Mortgage Medics

Hi Chris - thanks for taking the time to leave such a thoughtful and generous review. I'm delighted to hear you had a great experience with Gemmand and we were able to help you buy your first home! I hope you're settling in well and make many happy memories there. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Very professional & kept us up to date…

Very professional & kept us up to date at all times

25 July 2025
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Reply from Mortgage Medics

Thank you for your kind words and the 5-star rating. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

We had a great experience with Mortgage…

We had a great experience with Mortgage Medics after they were recommended to us. The team checked the market for us a few times after our initial offer as our purchase process took so long and the market had shifted, plus they organised a new mortgage offer for us when our original one expired. Great communication throughout.

1 July 2025
Unprompted review
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Reply from Mortgage Medics

Thanks very much for taking the time to leave a review. I'm delighted to hear you had a great experience with us and we were able to help you secure the best mortgage deal for your purchase. I hope you're settling in well to your new home and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Thank you Mortgage Medics

Couldn’t be happier with Ella and the team at Mortgage Medics. Ella was supportive and diligent throughout the process. As a first-time buyer, navigating the home-buying process felt daunting but I felt reassured knowing I could trust in Ella to act in my best interests. With several key decisions to be made during the process I felt comfortable asking any questions or sharing any concerns and never felt pressured to go down a particular route. Buying a house is one of the significant events in life and I felt fortunate to have come across Mortgage Medics and then to have been assigned with Ella.

17 July 2025
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Reply from Mortgage Medics

Dear Keiichi, thank you for your kind words about Ella and our team at Mortgage Medics. We are committed to providing supportive and transparent experiences for first-time buyers, and we're thrilled to hear that you felt reassured and well-informed throughout your journey. Please don’t hesitate to reach out if you have any further questions or need assistance in the future!

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Swift and easy remortgage application

Will and Andrea were incredibly helpful through the process of remortgaging.

We were kept up to date on available rates from various lenders through the entire application process up until our existing mortgage expired.

Thanks again to the team for the swift process and ensuring we received the best rate possible!

12 June 2025
Unprompted review
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Reply from Mortgage Medics

Thank you, Tom, for your wonderful feedback. We're thrilled to hear that Will and Andrea provided you with exceptional support throughout your remortgaging process. If you have any further questions or need assistance in the future, feel free to reach out!

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Rarely do I leave reviews but for…

Rarely do I leave reviews but for Mortgage Medics, I feel it’s a must. The whole process was so smooth. I was repeatedly impressed by Undray and his team’s attention to detail and work ethic, their drive towards completion and all round concern in achieving customer satisfaction. I feared obtaining a new mortgage would be stressful. It was a walk in the park. They took care of difficult conversations with lenders and achieved a much lower rate for me. From the first phone call untill the last they were diligent and unselfish with their time. Hats off to Undray and his team and thank you once again it was a pleasure to deal with you.

9 July 2025
Unprompted review
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Reply from Mortgage Medics

Hi Joseph - thank you for such a thoughtful and generous review. I'm delighted to hear you had a great experience with Undray and we were able to support you with your new mortgage, with minimal stress. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Sorted our mortgage renewal

Sorted our mortgage that needed to be renewed and found the lowest interest rate over a 3 to 4 month timline and continued to update as new offers were available. Great service ....couldn't be happier

7 July 2025
Unprompted review
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Reply from Mortgage Medics

Hi Nick. Thank for your kind words and the 5-star rating. I'm delighted to hear you had a great experience with Gareth and we were able to improve the rate you ended up with. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Will is awesome!

We had a great experience working with Will at Mortgage Medics. He was incredibly helpful from start to finish, always happy to answer any questions we had and made sure to keep us updated as mortgage rates changed so we could secure the best possible deal. The whole process felt smooth and stress-free thanks to his support. We’d 100% recommend Will to anyone looking for a mortgage advisor!

7 July 2025
Unprompted review
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Reply from Mortgage Medics

Hi Lizzie - thanks for taking the time to leave a review. I'm delighted to hear you had a great experiece with Will and we were able to track rates to give you a better deal than initialy secured. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Highly recommend Mortgage Medics

From the beginning our experience with Mortgage Medics has been amazing. Gareth went through so many variations of what we would like, from renewing our mortgage while staying in the same house to then deciding to move and changing the amount we were borrowing. He was really helpful and nothing felt too much. We had lots of questions and he was always happy to answer everything, arranging calls whenever needed. Toby also supported on our case and was also really helpful and supportive throughout the process. Towards the end, where we were having delays from the house move, they always replied very promptly and acted quickly when we needed them to. Thank you so much to everyone who supported with our mortgage and move, we would highly recommend Mortgage Medics.

28 March 2025
Unprompted review
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Reply from Mortgage Medics

Hi Emily - thanks so much for your detailed and generous review. I'm delighted to hear you had a great experience with Gareth & Toby, and we were able to help you with your home move. I hope you're settling in well to your new home and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Excellent

Excellent! Very professional and extremely helpful and friendly.

26 June 2025
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Reply from Mortgage Medics

Hi MH - thanks very much for your kind words and the 5 star rating. I'm delighted to hear you had a great experience with Gemma & Toby, and I hope you're settling in well to your new home. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Great service again

Great service again from Will and Andrea. The whole process is made very smooth with timely updates and excellent communication throughout. Highly recommended.

13 June 2025
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Reply from Mortgage Medics

Hi David - thanks for your kind words and the 5 star rating. I'm delighted to hear you had a great experience with Will & Andrea, and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Will and Andrea have been really…

Will and Andrea have been really helpful throughout the whole experience. We were first time buyers and they’ve been there every step of the way, answering any questions and putting us at ease throughout the whole process. From start to finish they’ve been there. We would recommend the company and both Will and Andrea from the wonderful experience we had with them.

11 June 2025
Unprompted review
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Reply from Mortgage Medics

Hi Chloe - thanks for taking the time to leave such a generous and thoughtful review. I'm delighted to hear you had a great experience with Will & Andrea, and I hope you're settling in well to your new home. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Undray is THE best

Undray has been super clear, easy to work with and personable from the very start. He took all of my fears away being a first time buyer and has been brilliant to work with!

6 April 2025
Unprompted review
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Reply from Mortgage Medics

Hi Lily - thanks for your kind words and the 5 star rating. I'm delighted to hear you had a great experience with Undray and I hope you're settling in well to your new home. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

A great mortgage broker…

The whole experience was very professional, the people are knowledgable and polite and nothing seemed too much trouble for them. All my queries were clearly and quickly answered for them

6 June 2025
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Reply from Mortgage Medics

Hi Philip - thanks for your kind words and the 5-star rating. I'm delighted to hear you had a great experience with Gemma & Toby and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Excellent and personable service

Excellent and personable service. Thoroughly recommend.

6 June 2025
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Reply from Mortgage Medics

Hi Gary - thanks for your kind words and the 5-star rating. I'm delighted to hear you had a great experience and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Highly recommend

Couldn’t have done it without the team at mortgage medics. They were friendly and helpful through the whole process.

5 June 2025
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Reply from Mortgage Medics

Hi Dustin - Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our team at Mortgage Medics. Helping first-time homebuyers is our passion, and it's great to know that we supported you every step of the way. We appreciate your trust in us and look forward to serving you again in the future!

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Excellent and proactive service

I have always received excellent service from Mortgage Medics over the past 9 years. I’ve most recently been working with Will and Andrea who have been proactive, personable and professional. I would highly recommend Mortgage Medics and will continue to be a customer.

5 June 2025
Unprompted review
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Reply from Mortgage Medics

Hi Elise - thanks very much for your kind words and the 5-star rating. I'm delighted to hear you had a great experience with with & Andrea, and we appreciate your repeat custom. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

An efficient and high quality service

The efficiency and attention to detail was what impressed me with the service I received from Mortgage Medics.

The process of getting a new mortgage has the potential to be time consuming and difficult to manage. Mortgage Medics stands out with the service and expertise they offer. I found it reassuring that each request, question, or query was dealt with timely and satisfactorily.

The fees are fair and competitive, and the staff are accessible and attentive.

This is my third consecutive mortgage with Mortgage Medics and I have no hesitation in highly recommending their services.

20 May 2025
Unprompted review
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Reply from Mortgage Medics

Thank you for your wonderful feedback, Chris! We are thrilled to hear that you appreciated our efficiency and attention to detail throughout your mortgage process. It’s great to know that our team was able to assist you promptly and satisfactorily. We truly value your loyalty and your recommendation means a lot to us. Looking forward to serving you again in the future!

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

A true 10/10 service

We have used Gareth at Mortgage Medics for all our past requirements. On every occasion we have been extremely satisfied, Gareth made every process run smoothly and kept us informed of with all the best options for us.
We can’t recommend more highly. A true 10/10 service.

20 May 2025
Unprompted review
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Reply from Mortgage Medics

Hi Chris - thanks very much for your kind words and the 5-star rating. I'm delighted to hear you had another great experience with Gareth. We appreciate you returning to us over the years and look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Really attentive service

Toby and Gareth were so helpful in finding us our first mortgage. Throughout the process they were fully engaged and very quick to answer all my questions as a first time buyer.

23 May 2025
Unprompted review
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Reply from Mortgage Medics

Hi Alexis - thanks very much for your kind words and the 5-star rating. I'm delighted to hear you had a great experience with Gareth & Toby, and I hope you're settling in well to your new home. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

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