Ella made the whole process of remortgaging very straightforward. All the options were explained clearly making it easy for me to choose the right product. I was regularly updated on progress so I was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We were not an easy case to deal with given our ages and credit history but Will and Andrea between them worked miracles finding us a decent mortgage provider. We were guided through the entire proces... See more
Company replied
Gareth is one the best people we’ve had the pleasure of dealing with across any company. As first time buyers he explained everything to us clearly & patiently and always had time for our questions,... See more
Company replied
We've used Mortgage Medics on two separate occasions and honestly can't recommend them highly enough. Their attention to detail when handling complex mortgage scenarios has been brilliant. They know e... See more
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Company details
- Mortgage Broker
- Finance Broker
- Financial Consultant
- Insurance Broker
- Life Insurance Agency
- Property Investment
Written by the company
Independent, whole of market mortgage & insurance advice with offices in Brighton, Hove & Woking. Passionate about great advice and helping you save time & money,
Free Initial Consultation
Written by the company
- We won't charge to help you understand your options
- Hoping to get on the property ladder or starting to explore your remortgage options? Talk to us and we'll help you understand what's possible. Then it's up to you whether you want to engage our paid services.
Contact info
BN3 5SF, Brighton, Hove & Woking, United Kingdom
- 01273329509
- hello@mortgage-medics.com
- www.mortgage-medics.com
5.0
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Undray is a fantastic Advisor who took…
Undray is a fantastic Advisor who took us through the process diligently. I am happy with his service.
27 June 2025
Unprompted review
Reply from Mortgage Medics
Thank you for your kind words and the 5-star rating. We look forward to working with you again in the future.
- Sam Murphy, Managing Director
It was a great experience working with…
It was a great experience working with Undray as he was able to get us a competitive rate.
Undray and Lucy were also available to follow-up at every point to ensure all the documentation was done appropriately.
1 August 2025
Unprompted review
Reply from Mortgage Medics
Hi Iyanouluwa - thank you for choosing us for your mortgage needs. I'm delighted to hear you had a great experience with Undray & Lucy. Do let us know if there's anything we could have done differently to earn 5 stars from you. We look forward to working with you again in the future.
- Sam Murphy, Managing Director
Very professional and helpful
Had a great experience with mortgage medics. We dealt with Gareth and Toby who were both very professional and helpful. Always available to answer any queries and made the whole process of applying and getting a mortgage stress free. Would definitely recommend!
27 August 2025
Unprompted review
Reply from Mortgage Medics
Hi Tom - thanks for your kind words and the 5-star rating. I'm delighted to hear you had a great experience with Gareth & Toby, and we were able to take the stress out of the process! We look forward to working with you again in the future.
- Sam Murphy, Managing Director
We have used Mortage Medics many times
We have used Mortage Medics many times. They make the process so easy. They always find us good deals. We have never needed to chase them They are always very efficient.
Thanks Ella for sorting our last mortgage.
26 August 2025
Reply from Mortgage Medics
Hi Jacqueline - thanks for taking the time to leave a review and for trusting us again with your mortgage needs. I'm delighted to hear you had a great experience with Ella and we look forward to working with you again in the future.
- Sam Murphy, Managing Director
Ella - mortgage medics
Ella was a lot of help when helping me secure my first mortgage. Talked me through everything step by step at any hour of the day!
Would highly recommend, especially as a first time buyer!
21 August 2025
Reply from Mortgage Medics
Hi Emily - thanks so much for leaving a review. I'm delighted to hear you had a great experience with Ella and we were able to help you buy your first home! I hope you're settling in well and we look forward to working with you again in the future.
- Sam Murphy, Managing Director
Great friendly service
The team had us informed at all times on our mortgage and insurance options. They responded promptly and robustly to all of our queries. Highly recommended!
29 July 2025
Reply from Mortgage Medics
Hi Yannis - thank you for taking the time to leave a review. I'm delighted to hear you had a great experience with Will and we were able to help you with your purchase. I hope you're settling in well and make many happy memories in your new home. We look forward to working with you again in the future.
- Sam Murphy, Managing Director
Reply from Mortgage Medics
Hi Katharine - thanks for leaving a review and rating us 5 stars. We look forward to working with you again in the future.
- Sam Murphy, Managing Director
Fantastic support
Jon was truly fantastic in helping us through the process of applying for a mortgage. As first time buyers, he guided us through the process right from the start and was extremely helpful throughout. It would have been a lot harder to do without his support and we are incredibly grateful for his time.
Thanks Jon! A great service all round!
19 August 2025
Unprompted review
Reply from Mortgage Medics
Hi Alfred - thanks for your kind words and the 5-star rating. I'm delighted to hear you had a great experience with Jon and we were able to help you take your first step on the property ladder - it's what we love most! I hope you're settling in well to your new home and we look forward to working with you again in the future.
- Sam Murphy, Managing Director
Exceptional service and advice
Using Ella at Mortgage Medics has been one of the best decisions we've made in the process of buying our first home, and made the whole process a lot simpler and less stressful. She was so knowledgeable, supportive and went above and beyond to guide us through the ups and downs of finding and securing a mortgage that was the best fit for us. No question was too silly and the quality of service was exceptional. Thank you Ella!
15 August 2025
Reply from Mortgage Medics
Hi Rachel & Tom - thanks for taking the time to leave such a thoughtful and generous review. I'm delighted to hear you had a great experience with Ella and I hope you're settling in well to your new home! We look forward to working with you again in the future.
- Sam Murphy, Managing Director
Thank you Undray - Mortgage Medics were brilliant
I was recommended Mortgage Medics, and I’m so glad I chose them! My advisor, Undray, was incredibly helpful and I can’t speak highly enough of him. He was diligent and supportive throughout the entire process, from start to finish. His knowledge was invaluable to me as a first-time buyer. I highly recommend Mortgage Medics to anyone looking to explore their options. Undray was transparent and realistic, working hard to help me purchase my property.
30 July 2025
Unprompted review
Reply from Mortgage Medics
Hi Jordan - thanks so much for taking the time to leave such a generous review. I'm delighted to hear Undray provided a great service to help you get on the property ladder and I hope you're settling in well to your new home. We look forward to working with you again in the future.
- Sam Murphy, Managing Director
Great Team at Mortgage Medics!
Gemma, Toby and the team were approachable, supportive and professional all the way. Highly recommend!
1 July 2025
Unprompted review
Reply from Mortgage Medics
Hi Lucy - thank you for the 5-star rating and your kind words. We look forward to working with you again in the future.
- Sam Murphy, Managing Director
Great experience over the past year or…
Great experience over the past year or so. Always helpful advice
15 August 2025
Unprompted review
Reply from Mortgage Medics
Hi Jihan - thanks for taking the time to leave a review and for your kind words. It was a pleasure helping you buy your new home and I hope you're settling in well. We look forward to working with you again in the future.
- Sam Murphy, Managing Director
Thank you Gemma and mortgage medics
Gemma Green helped us with our mortgage recently and it's not often I can say that it's a pleasure to speak with someone who is so knowledgeable about what they do for a living.
Thank you Gemma for helping us get the best interest rate and deal we could possibly get!
1 July 2025
Unprompted review
Reply from Mortgage Medics
Hi Alex - thanks for taking the time to leave a review, and for your kind words. I'm delighted to hear you had a great experience with Gemma and we were able to secure the best mortgage deal possible for you. We look forward to working with you again in the future.
- Sam Murphy, Managing Director
Fantastic service from Gemma & Toby
Gemma & Toby have been absolutely fantastic to deal with. Our purchase has been anything but smooth and it was 14 months between our first meeting with Gemma and completion! We have always felt that the advice we have been given has been insightful and with our best interests in mind. Thank you so much Gemma & Toby!
11 August 2025
Unprompted review
Reply from Mortgage Medics
Hi Guy - thanks for taking the time to leave such a generous review. I can promise you we were all living and breathing your roller-coaster property journey over the last 14 months! I hope you're settling in well to your new home and make many happy memories there. We look forward to working with you again in the future.
- Sam Murphy, Managing Director
Gemma was amazing
Gemma was amazing! She stepped in when our previous independent advisor messed up. She was patient, understanding and professional. She got everything done for us in 30 days! We cannot thank her and the Mortgage Medics team enough!
1 August 2025
Unprompted review
Reply from Mortgage Medics
Hi Elaria - thanks for taking the time to leave a review and for your kind words. I'm delighted to hear Gemma was able to step in and deliver a positive solution quickly after you were let down elsewhere. We look forward to working with you again in the future.
- Sam Murphy, Managing Director
Great service
Great service. They always go above & beyond. Will definitely use them again
1 July 2025
Unprompted review
Reply from Mortgage Medics
Hi Lee - thank you for your kind words and the 5-star rating. We appreciate your returning custom and look forward to working with you again in the future.
- Sam Murphy, Managing Director
Excellent service, thorough, professional, practical and very approachable.
We found Mortgage Medics absolutely invaluable in securing the right mortgage solution for a recent house purchase. Gemma took the time to gain a full understanding of our aims and circumstances and explored several different avenues. Her final recommendation was ideally tailored to our needs and was competitively priced.
Along the way she gave helpful advice about the purchasing process, was always quick to respond to new information and developments and was always a pleasure to speak to, being professional and friendly.
We will definitely be coming back to Mortgage Medics for more help when the 5 year Fixed period ends and would wholeheartedly recommend them if you are looking to get a mortgage.
4 August 2025
Unprompted review
Reply from Mortgage Medics
Hi Peter - thanks for your kind words and the 5 star rating. I'm delighted to hear you had a great experience with Gemma. We know that buying a home can be fraught with stress and frustration, so we always try to support with more than just your mortgage. I hope you're settling in well to your new home and make many happy memories there. We look forward to working with you again in the future.
- Sam Murphy, Managing Director
I have been working with Will and…
I have been working with Will and Andrea throughout my recent re-mortgage application. They are both so speedy, extremely helpful, knowledgable and you feel like the urgency you have as a client is matched by them both! I wouldn't look anywhere else for a Mortgage broker!
6 August 2025
Unprompted review
Reply from Mortgage Medics
Hi Seb - thanks for taking the time to leave a review. I'm delighted to hear you had a great experience with Will & Andrea and we were able to support you through your recent remortgage process. We appreciate your business and look forward to working with you again in the future.
- Sam Murphy, Managing Director
Exceptional support throughout a drawn out sale.
Mortgage Medics provided me expert impartial advice and great customer service throughout what ended up being a drawn out and complex experience getting onto the property ladder due to a lengthy probate - and all for a fixed cost that didn't go up despite the length of time between initial appointment and eventual purchase, and the multiple rate changes they diligently searched for throughout the process to ensure I secured the best rate possible.
At the start of the process I visited their Hove offices and Ella talked me through my options and calculated my affordability. I am dyslexic and throughout the process they were happy to provide accommodations to assist with the paperwork-fraught process of purchasing property, by taking me through things at my own pace in the initial meeting and with excellent customer service over the phone.
17 June 2025
Reply from Mortgage Medics
Hi Josh - thank you for taking the time to leave such a thoughtful and generous review. I'm delighted to hear you had a great experience with Ella and we were able to help you with your move. I hope you're settling in well to your new home and make many happy memories there. We look forward to working with you again in the future.
- Sam Murphy, Managing Director
I couldn’t have asked for a better…
I couldn’t have asked for a better service. Completely seamless! Always felt in safe hands. Thanks to Gemma and her support Toby.
30 July 2025
Unprompted review
Reply from Mortgage Medics
Hi Joe - thanks for taking the time to leave a review and for your kind words. We look forward to working with you again in the future.
- Sam Murphy, Managing Director
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