Mortgage Medics Reviews 

1,865
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, patient, and knowledgeable when guiding first-time buyers through every step of the complex mortgage journey. Reviewers often describe the team as approachable and reassuring, ensuring that no question ever feels too small or burdensome. People deeply appreciate the prompt responses and clear, thorough explanations provided, which turn potentially stressful financial situations into smooth experiences. Consumers consistently note that the overall service is efficient, highly professional, and remarkably successful at finding competitive deals and securing the best possible rates. Many individuals state they would strongly recommend these advisors to anyone looking for trusted financial guidance.

What people talk about most

Staff

People report positive experiences with staff, describing team members as prompt, approachable, and extremely... See more

Service

Consumers find service to be positive, highlighting an exceptional level of support and guidance throughout... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting responsive and helpful... See more

Response time

Clients share positive opinions on response time, highlighting a consistent consensus regarding rapid and... See more

Price

Customers had positive experiences with price, consistently expressing appreciation for securing the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Both Andrea and Will helped myself and my partner navigate through the house buying process as first time buyers. They were always available if we had any questions, talked us through the process, and... See more

Company replied

Rated 5 out of 5 stars

Ella made the whole process of remortgaging very straightforward. All the options were explained clearly making it easy for me to choose the right product. I was regularly updated on progress so I was... See more

Company replied

Rated 5 out of 5 stars

We were not an easy case to deal with given our ages and credit history but Will and Andrea between them worked miracles finding us a decent mortgage provider. We were guided through the entire proces... See more

Company replied

Rated 5 out of 5 stars

Gareth is one the best people we’ve had the pleasure of dealing with across any company. As first time buyers he explained everything to us clearly & patiently and always had time for our questions,... See more

Company replied


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Insurance Broker
  5. Life Insurance Agency
  6. Property Investment

Written by the company

Independent, whole of market mortgage & insurance advice with offices in Brighton, Hove & Woking. Passionate about great advice and helping you save time & money,

Free Initial Consultation

Written by the company

We won't charge to help you understand your options
Hoping to get on the property ladder or starting to explore your remortgage options? Talk to us and we'll help you understand what's possible. Then it's up to you whether you want to engage our paid services.

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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5.0

All reviews

(1,865)

123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recently used Undray from Mortgage…

I recently used Undray from Mortgage Medics for my mortgage and I can honestly say the experience exceeded all expectations. From our very first conversation, Undray was friendly, knowledgeable, and incredibly patient—taking the time to explain every step of the mortgage process in a way that was clear and reassuring.

What really stood out was Undray’s attention to detail and his commitment to finding the best possible deal for my circumstances. He was always available to answer questions, no matter how small, and made what can often be a stressful process feel smooth and manageable.

Thanks to Undray’s expertise and dedication, I felt fully supported throughout, and I’m now happily settled with a mortgage that truly suits my needs. I highly recommend Undray and the team at Mortgage Medics to anyone looking for reliable, honest, and professional mortgage advice.

25 January 2025
Unprompted review
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Reply from Mortgage Medics

Hi Adam - thanks so much for your wonderful review. I'm so pleased to hear you had a great experience with Undray - your feedback means a lot to us. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Outstanding Support from Start to Finish

I had an exceptional experience working with Undray Griffith. As a first-time buyer, the mortgage process felt overwhelming at times, but Undray guided me through every step with clarity, patience, and professionalism. He took the time to explain all my options, answered every question (no matter how small), and worked tirelessly to secure the best possible deal for my situation.

Thanks to his support, I was able to successfully purchase my flat, a milestone I couldn’t have reached without his help. He was always available when I needed advice and kept me updated throughout the entire process. I genuinely felt that he had my best interests at heart.

Highly recommend Undray Griffith to anyone looking for a trustworthy and knowledgeable mortgage adviser. A five-star service from beginning to end!

20 May 2025
Unprompted review
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Reply from Mortgage Medics

Hi Rhamana - thanks so much for taking the time to leave such a thoughtful and detailed review. I'm delighted to hear you had a great experience with Undray and we were able to make your dream of buying your first home come true. I hope you make many happy memories in your new home and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Gareth and Toby at Mortgage Medics were…

Gareth and Toby at Mortgage Medics were fantastic, from the initial consult with Gareth through to following up on all the tiny yet significant details later down the line. I highly recommend both and Mortgage Medics.

3 May 2025
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Reply from Mortgage Medics

Hi Andy - thanks for your kind words and the 5-star rating. I'm delighted to hear you had a great experience with Gareth & Toby and I hope you're settling in well to your new home. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Top service

Gareth and the team at Mortgage Medics have been brilliant, i have used them for years and will continue to do so. Professional and personable experience. Highly recommend.

10 April 2025
Unprompted review
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Reply from Mortgage Medics

Hi Matt - thanks for your kind words and the 5-star rating. I'm delighted to hear you had another great experience with Gareth and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Had a great experience with Gemma…

Had a great experience with Gemma handling our mortgage, very professional and knowledgeable, found us the best deal available, excellent communication and advise through out the process. Would highly recommend.

24 April 2025
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Reply from Mortgage Medics

Hi Nizam - thanks for your kidn words and the 5 star rating. I'm delighted to hear you had a great experience with Gemma and we were able to support you to a successful outcome. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Amazing Customer Service

I approached Mortgage Medics to help with a bit of tricky re-mortgaging due to various leasehold issues. Ella & Lucy have been incredibly efficient, kind, friendly, responsive, and helpful in every aspect of my case. They have made a challenging and stressful situation much easier to get through, and I can't thank them enough. I've used various mortgage brokers in the past and only wish I had found Mortgage Medics sooner. Thankyou both.

28 April 2025
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Reply from Mortgage Medics

Hi Alex - thanks very much for your thoughtful and generous review. I'm delighted to hear you had a great experience with Ella & Lucy and we were able to support you with your recent remortgage. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Excellent !!

friendly, professional and very supportive and informative. Gareth and Toby helped me through my mortgage process and i can't thank them enough for everything they did for me. highly recommended !

25 April 2025
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Reply from Mortgage Medics

Hi Mr Saul - thanks for taking the time to leave a review and share your recent experience with us. I'm delighted to hear you had a great experience with Gareth & Toby. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Definitely give them a call

Gareth at Mortgage Medics helped me to find, understand and obtain a mortgage for me, which being half self employed wasn’t easy. He went through everything and made the process as stress free and understandable as possible. I would recommend this company if you need help sourcing a mortgage.

25 April 2025
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Reply from Mortgage Medics

Hi Sarah - thanks for your kind words and the 5-star rating. I'm delighted to hear you had a great experience with Gareth and we were able to help you buy your new home. I hope you're settling in well and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Returning Customers

This is the second time we have used Mortgage Medics in Hove and they didn't disappoint. A face-to-face meeting with Gareth who clearly and honestly went through our options with us. The application through to final agreement was a simple enough process with Gareth always available on the end of the phone or email to provide practical guidance. A genuine 5 star service.

25 April 2025
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Reply from Mortgage Medics

Hi Kevin - thanks so much for your kind words and the 5-star rating. I'm delighted to hear you had another great experience with Gareth and we were able to manage the process with minimal fuss for you. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Would highly recommend mortgage medics

Both Gareth and Toby were a massive help whilst we were taking out a new mortgage and closing our old one down. They were on hand to answer any questions myself or my husband had and explained everything so the whole process was really easy to understand. I would definitely recommend mortgage medics to anyone looking for help with a mortgage, especially Gareth and Toby

25 April 2025
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Reply from Mortgage Medics

Hi Holly - thank you for taking the time to leave such a kind and thoughtful review. I'm delighted to hear Gareth and Toby were able to successfully support you with your recent remortgage. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Super helpful and effective.

3 March 2025
Unprompted review
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Reply from Mortgage Medics

Hi Robin - thanks for your kind words and the 5-star rating. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

First class service - would highly recommend!

My husband and I have been on a 5 year on-and-off journey looking for our first property, and Mortgage Medics have been there all the way through; Will was always happy to help us with affordability checks and Decision In Principle documents on our many spring forays into the property market since Covid.
We can't recommend their services highly enough; from explaining the ins and outs of the various mortgage options, to assessing fully our needs for insurance products; they have been crucial in helping us finally purchase our first home. Many thanks to Will and Andrea for all your efforts on our behalf

19 March 2025
Unprompted review
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Reply from Mortgage Medics

Thanks for taking the time to leave such a detailed and thoughful review. I'm delighted to hear you had a great experience with Will and we were able to help you get there in the end. I hope you're very happy in your new home and we look forward to working with you again in the future. Good things come to those who wait!

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

I have always used Mortgage Medics and…

I have always used Mortgage Medics and this time needed to remortgage to sort my somewhat frail finances !! Gemma Green was an absolute star throughout. Extremely helpful and knowledgeable around what could be achieved, ultra efficient and incredibly quick at all stages whilst always keeping me informed. She has a real hands on approach and I have nothing but admiration for the way she conducts herself. I couldn’t recommend her more highly and am very grateful to her.

20 March 2025
Unprompted review
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Reply from Mortgage Medics

Hi Duncan & Sam - thanks very much for your kind words and the 5-star rating. I'm delighted to hear you had a great experience with Gemma. We appreciate your business and look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Ella provided a first class service

Ella provided a first class service. Always very clear explanations, prompt replies and great attention to detail. Sorted out exactly what I needed and was patient when my requirements needed to be amended part way through.
Highly recommended... thank you.

11 April 2025
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Reply from Mortgage Medics

Hi Sylvia - thank you for your kind words and the 5-star rating. I'm delighted to hear Ella and her team were able to get you exactly what you needed and your change of requirements was dealt with easily. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Choose Gemma Green without a doubt.

I genuinely can't recommend Gemma Green enough.
She guided me closely through the purchase of my first property and was always there to help. She even replied to my WhatsApp messages over the weekend, even when I asked her to ignore them until her working hours! She truly went the extra mile, and I’m extremely grateful for her support throughout the whole process.
P.s. Her assistant Toby was great too!

26 March 2025
Unprompted review
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Reply from Mortgage Medics

Hi Sonia - thanks for taking the time to leave such a thoughtful and generous review. I'm delighted to hear you had a great experience with Gemma and Toby and I hope you're settling in well to your new home. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

5 star experience- thank you!

Gemma was absolutely brilliant and made what we expected to be a stressful experience super easy! She and her team kept us well informed at every stage and we are so happy with the experience we had! Would highly recommend ☺️

9 April 2025
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Reply from Mortgage Medics

Hi Kate - thanks very much for taking the time to leave a review. I'm delighted to hear you had a great experience with Gemma and we were able to secure the best new deal for you. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Patient and knowledgable advice

Mid 2024 my husband and I found our dream home and needed to look for a new mortgage. We actually contacted two other advisors before Mortgage Medics, those advisors who do not charge you a fee for their services, but it just didn't feel right and that we were getting the best advice.
A friend recommended Gareth from Mortgage Medics and we set up a meeting with him. The rest is history, we are happily living in our new home!
Gareth is very knowledgeable, provides a personalised service, he is very flexible (he always has time to give advice) and he is very patient! Buying a home and having a mortgage is life's biggest, most stressful decision, I would much rather pay a small fee and put my future in the hands of someone like Gareth whom I trust fully.
We highly recommend him and Mortgage Medics and will be back in time when we need to remortgage.

8 April 2025
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Reply from Mortgage Medics

Hi Valeria - thanks for taking the time to leave such a thoughtful and generous review. I'm delighted to hear you had a great experience with Gareth and we were able to help your buy your dream home! I hope you make many happy memories there and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Commendation

For several years, I have found Mortgage Medics most helpful and knowledgeable and most helpful. It is a pleasure dealing with Gareth and Toby - thank you!

25 March 2025
Unprompted review
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Reply from Mortgage Medics

Hi Joe - thanks very much for your kind words and the 5-star rating. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Gareth Jones has been extremely helpful…

Gareth Jones has been extremely helpful to me. He always goes above and beyond.

10 April 2025
Mortgage Medics logo

Reply from Mortgage Medics

Hi Collin - thanks for your kind words and the 5-star rating. I'm delighted to hear you had another great experience with Gareth and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

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