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Moon-Audio Reviews 307

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TrustScore 4.5 out of 5

4.7

Electronics Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the cables, noting significant improvements in sound. Many highlight the excellent delivery service, often receiving items earlier than expected. The staff is frequently commended for their helpfulness, knowledge, and exceptional customer service, making interactions pleasant and efficient. However, some customers also noted issues with delivery, with a few experiencing delays or unexpected shipping charges. A small number of people were dissatisfied with product construction, specifically mentioning cables fraying after minimal use. Additionally, some reviewers expressed frustration regarding promotional offers, feeling that advertised free items were not honored as expected.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Customers frequently praise the high quality of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the fast shipping, with many... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of products,... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being helpful,... See more

Service

Consumers find service to be positive. Many reviewers praise the exceptional and professional service, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered multiple times from Moon Aufio and never been disappointed. The representatives were great and each time helped me purchase items after asking questions when I wasn’t sure about exactl... See more

Rated 5 out of 5 stars

Selling hi-end headphones is easy. But, processing your order and delivering it promptly apparently is not. No one is faster than Moon Audio. I got into this hobby 14 years ago, have purchased from... See more

Company replied

Rated 5 out of 5 stars

Great company, I purchased an AR dual coil mm cartridge good price (no sales tax) It was shipped super fast,very pleased.The AR cartridge was better than expected,I can hear instruments that I did no... See more

Rated 5 out of 5 stars

This is my second Silver Dragon cable and is the same high quality, beautifully made cable as the first one (now almost 10 years old). I bought it for a new set of headphones (Focal Clear MG). Sound... See more

Company details

  1. Electronics Store

Written by the company

Moon Audio specializes in custom home audio solutions, from custom handmade cables to headphone modification services. We provide sales and services in 2-channel audio, home theater, and pro audio. We specialize in headphone audio systems and carry pro...

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

307 reviews

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Replied to 58% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Black Dragon Cable

As always Moon has been a very positive experience for me. The Black Dragon Cable I purchased is top notch well made. I'm using it from a transport to a master clock. Heard a improvement right away bettering the asian cable it replaced.

7 April 2026
Rated 5 out of 5 stars

Somewhat expensive, but WELL worth it

Oh, the wooden shipping crate (meant, originally, for glass objects, obviously) was a NICE touch. The packing was very good, also, and thanks for providing an excellent example of a refurbished, rare recording/playback item from the past.

4 April 2026
Rated 5 out of 5 stars

It is all good

Knowledge, honesty and integrity. The prices are to the Audio Community standards. Great support.

24 March 2026

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