Moon-Audio Reviews 307

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the cables, noting significant improvements in sound. Many highlight the excellent delivery service, often receiving items earlier than expected. The staff is frequently commended for their helpfulness, knowledge, and exceptional customer service, making interactions pleasant and efficient. However, some customers also noted issues with delivery, with a few experiencing delays or unexpected shipping charges. A small number of people were dissatisfied with product construction, specifically mentioning cables fraying after minimal use. Additionally, some reviewers expressed frustration regarding promotional offers, feeling that advertised free items were not honored as expected.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Customers frequently praise the high quality of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the fast shipping, with many... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of products,... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being helpful,... See more

Service

Consumers find service to be positive. Many reviewers praise the exceptional and professional service, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered multiple times from Moon Aufio and never been disappointed. The representatives were great and each time helped me purchase items after asking questions when I wasn’t sure about exactl... See more

Rated 5 out of 5 stars

Selling hi-end headphones is easy. But, processing your order and delivering it promptly apparently is not. No one is faster than Moon Audio. I got into this hobby 14 years ago, have purchased from... See more

Company replied

Rated 5 out of 5 stars

Great company, I purchased an AR dual coil mm cartridge good price (no sales tax) It was shipped super fast,very pleased.The AR cartridge was better than expected,I can hear instruments that I did no... See more

Rated 5 out of 5 stars

This is my second Silver Dragon cable and is the same high quality, beautifully made cable as the first one (now almost 10 years old). I bought it for a new set of headphones (Focal Clear MG). Sound... See more


Company details

  1. Electronics Store

Written by the company

Moon Audio specializes in custom home audio solutions, from custom handmade cables to headphone modification services. We provide sales and services in 2-channel audio, home theater, and pro audio. We specialize in headphone audio systems and carry pro...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

307 reviews

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1-star

Replied to 58% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Highly Recommend.

Prompt shipping, packaging useful and protective, my new mini-stereo system in my office sounds incredible thanks to the amazing quality of the Black Dragon cables. Life is too short to drink cheap beer or use cheap audio cables. Also, the availability of the extended lengths (6 ft for me) is a great feature.

27 February 2026
Rated 5 out of 5 stars

Black Dragon USB Cable

I now know that after owning a fairly good 2-channel system for years that my USB cable was my weakest link in my chain. After purchasing the Black Dragon USB cable and after a few days listening, I've come to realize and experience a different tier of pleasure for the good! I would recommend this USB cable.

4 March 2026
Rated 5 out of 5 stars

Great 300b

Absolutely the best 300b s I have heard in my system. The music comes through with all its dynamics

19 February 2026
Rated 5 out of 5 stars

Super fast shipping on my Hifiman…

super fast shipping on my Hifiman he1000’s. Also like the shipment protection even though it’s a paid service. The peace of mind is very nice to have. Couldn’t recommend them more. I will also note that I had a product question on something I never purchased from them and the wrote me back instantly. Excellent customer service.

16 February 2026
Rated 5 out of 5 stars

Hard to find KR Audio 5U4G rectifier…

Hard to find KR Audio 5U4G rectifier tubes. Delivered earlier than expected. These tubes are expensive but are also very special. I've paired them with a Cayin HA-6A MK2 pre/head amp and the improvement is significant across the board.

18 February 2026
Rated 4 out of 5 stars

Great company not represented by clunky site

Moon is great, shipping is quick and service is awesome. Return customer for sure. Their website is lacking though. Seriously. Fire your web designer. Or send them to training to actually design an eCommerce site.

Searching brings a fly out that is not scrollable. The main page which turns to the background remains scrollable, but you cant see it lol. Then they have 15 different pop up, fly outs, and other crap that makes it annoying as hell to shop or browse.

If you're wanting people to spend LESS time on your site shopping, leave it as is.

17 February 2026

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