Mobility Connect Ltd Reviews 

720
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers had a great experience with this company. Customers are highly satisfied with the products, finding them very helpful and comfortable for daily use. The staff, including delivery drivers, are consistently praised for their professionalism, helpfulness, and clear explanations during setup. Many people highlight the efficient and reliable service, appreciating quick delivery and positive interactions. However, some people were dissatisfied with the after-sales service, particularly concerning repairs. Reviewers reported extended waiting times for fixes, often leaving them without their mobility products for weeks. Some also noted products developing faults soon after purchase, feeling ignored once the sale was complete.

What people talk about most

Product

Consumers generally express satisfaction with their new products, such as scooters and powerchairs, often... See more

Staff

Users describe positive interactions with staff, praising their helpfulness and professionalism. Many... See more

Service

Customers had positive experiences with service, praising the helpfulness and efficiency of staff in finding... See more

Delivery service

People report positive experiences with delivery service, often highlighting the speed and efficiency of the... See more

Customer service

Clients share ambiguous opinions on customer service, with many expressing satisfaction with the initial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant in regarding if I have any problems, Darren has always been very helpful and reliable if I'd have any problems. Just ordered my second scooter and very happy an will always keep coming back... See more

Rated 5 out of 5 stars

Just bought the fusion e power chair for my partner and this is gonna be a massive help in helping him get back out and about. Mobility connect were brilliant in making sure our needs were all met and... See more

Rated 5 out of 5 stars

Cain was excellent on delivery and went well put of his way in making sure it fit nicely into my property. He went through everything and explained on how to use the scooter into full detail and cou... See more

Rated 5 out of 5 stars

Just purchased a riser recliner chair and it is very comfortable and is very good with helping me in and out of the chair. Also purchased a folding scooter which im delighted with and will help with e... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

Mobility Connect Limited provide mobility scooter on finance. Free U.K. delivery. Next day delivery available

Mobility Products - Pay Monthly 0% APR - Free UK Nationwide Delivery

Written by the company

We are committed to provide excellent service
Mobility Connect Ltd is a nationwide supplier of mobility products on finance. We supply a wide range of mobility products to suit your individual needs and budget. All our mobility scooters are delivered as soon as the next day, ready to use, by our qualified engineers. You'll be given a full demonstration of your mobility scooter to make sure you are fully able to enjoy your new independence straight away.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

720 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(720)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Found you guys through Facebook and…

Found you guys through Facebook and applied for the scooter. I recieveed a call of Simon and he went through all the details with me and was very patient with me as I'm partially death. He found me thr most perfect scooter as I have not been out in 2 years.so this scooter will give me the freedom. Excellent service regarding delivery very quick and efficient. Cain was brilliant on delivery and very patient on showing me exactly how to use it. Would recommend to anybody in need. Thank you so much

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Always happy with the products

Always happy with the products. Second scooter is purchased through mobility connect and have always found the service to be really good. Very happy with the delivery this time and last time also. Much appreciated Margaret.

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Wheelchair

Just had my electric wheelchair delivered bykane, a lovely man who made sure I am completely satisfied with my purchase thank you so completely helpful

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Very happy…

Everything was explained perfectly by Louise and was made to feel very easy from ordering and very happy with the service. The delivery driver cain explained everything perfectly on delivery. Very impressed with the new scooter and delivered built and in immaculate condition. Couldn't fault anything and would highly recommend.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Very helpful and very friendly staff. Delivery service was Great and didn't wait long. Extremely happy

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Really good experience

Really good experience in ordering was made to feel very easy and was accepted for a scooter with no problems. Found you guys through Facebook and very happy with my new scooter. Delivery service was amazing and very friendly young fella who was great on explaining how to use it. Many thanks Pamela

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service. Excellent in fact. Cain was very thorough on delivery and went really into depth on how to use my new mobility scooter. Overall excellent service and would definitely recommend to family.

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Very nice people

Very nice people, very trustworthy and would recommend anybody to go through these guys. Delivery was very quick and very happy with the service.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company. Loving the new mobility scooter. Cain was excellent on delivery and very helpful. All the call staff have been great. Excellent service

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with the service

Very happy with the service I have received from start to finish. Just got the new auto fold power chair and it’s so easy to use for when I have my regular trips from the hospital and back. Easy to fold up and manoeuvre. Very helpful staff and delivery was on point. Thanks Paul hart

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Great service

This is our second scooter through mobility connect. Always been really reliable. Staff are very polite and delivery driver was also very helpful. Many thanks

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with the service I have…

Very happy with the service I have received. This company have bent over backwards in making sure I got the correct mobility scooter for my needs. Very happy with the delivery service, made me feel at ease and was very helpful on delivery. Highly recommend for anyone needing a new scooter and great service.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, second scooter now purchased through mobility connect. Always very efficient and friendly staff.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Easy service

Easy service. Ordered 2 scooters and was delivered very quickly and within the week of me making the application which I'm very impressed with. Delivery driver was also very helpful and explained everything when he was here. Thanks 😊

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Exelent mobility scooter

I gust hot my mobility scooter yesterday and it’s so comfortable and easy to drive the staff and the driver were exelent and the service is grand I would highly recommend this company that are trust worthy and I’ve all ready been telling good about them

27 March 2025
Unprompted review
Rated 5 out of 5 stars

This is my 3rd mobility scooter I have…

This is my 3rd mobility scooter I have been a customer of mobility connect since 2014 and will always recommend use the staff are always respectful and very helpful. Delivery driver cain was also very helpful and explained everything to me. Will always recommend to everyone to use mobility connect.

25 March 2025
Unprompted review

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