Mobility Connect Ltd Reviews 

720
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers had a great experience with this company. Customers are highly satisfied with the products, finding them very helpful and comfortable for daily use. The staff, including delivery drivers, are consistently praised for their professionalism, helpfulness, and clear explanations during setup. Many people highlight the efficient and reliable service, appreciating quick delivery and positive interactions. However, some people were dissatisfied with the after-sales service, particularly concerning repairs. Reviewers reported extended waiting times for fixes, often leaving them without their mobility products for weeks. Some also noted products developing faults soon after purchase, feeling ignored once the sale was complete.

What people talk about most

Product

Consumers generally express satisfaction with their new products, such as scooters and powerchairs, often... See more

Staff

Users describe positive interactions with staff, praising their helpfulness and professionalism. Many... See more

Service

Customers had positive experiences with service, praising the helpfulness and efficiency of staff in finding... See more

Delivery service

People report positive experiences with delivery service, often highlighting the speed and efficiency of the... See more

Customer service

Clients share ambiguous opinions on customer service, with many expressing satisfaction with the initial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant in regarding if I have any problems, Darren has always been very helpful and reliable if I'd have any problems. Just ordered my second scooter and very happy an will always keep coming back... See more

Rated 5 out of 5 stars

Just bought the fusion e power chair for my partner and this is gonna be a massive help in helping him get back out and about. Mobility connect were brilliant in making sure our needs were all met and... See more

Rated 5 out of 5 stars

Cain was excellent on delivery and went well put of his way in making sure it fit nicely into my property. He went through everything and explained on how to use the scooter into full detail and cou... See more

Rated 5 out of 5 stars

Just purchased a riser recliner chair and it is very comfortable and is very good with helping me in and out of the chair. Also purchased a folding scooter which im delighted with and will help with e... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

Mobility Connect Limited provide mobility scooter on finance. Free U.K. delivery. Next day delivery available

Mobility Products - Pay Monthly 0% APR - Free UK Nationwide Delivery

Written by the company

We are committed to provide excellent service
Mobility Connect Ltd is a nationwide supplier of mobility products on finance. We supply a wide range of mobility products to suit your individual needs and budget. All our mobility scooters are delivered as soon as the next day, ready to use, by our qualified engineers. You'll be given a full demonstration of your mobility scooter to make sure you are fully able to enjoy your new independence straight away.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

720 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(720)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So easy in ordering

So easy in ordering. Advert popped up on Facebook and just applied and within a couple of weeks I've recieved my scooter.
It's gonna be very handy when I'm out an about with my sister. Love the idea of how the scooter folds up and will make life easy. Delivery driver was very nice and explained in much detail on how to use all the mechanisms. So delighted and thanks very much.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Been with mobility connect for 4 years…

Been with mobility connect for 4 years now. Just purchased my second scooter.
Very easy to order again and was very quick and efficient.
The delivery driver cain was very patient and was very good in explaining on how to use it.
Thanks very much gillian fish.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Service has been excellent

Service has been excellent. From the call staff giving me a good laugh over the phone and to the nice gentleman who also delivered my scooter.
Just like to say thanks and for providing me with my new mobility scooter.
Very trustworthy company.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Was very optimistic but the…

Was very optimistic but the transparency relieved the concerns as mobility connect kept us up to date on everything and was very good in keeping me up to date. Feel like a kid with a new toy. Very happy!!

10 December 2025
Unprompted review
Rated 1 out of 5 stars

This company is great until you need a…

This company is great until you need a repair I have waiting three weeks for a repair I have been stuck at home all this time .I raised the repair on the 17th November we have phoned every few days and are constantly fobbed off .I have this morning very angry but not abusive and the customer service hung up on me .I hope she has kept the recording .I phoned to and Kerry who said hire one which is fine until I have to find somewhere to keep it .But that’s story upto now Graham Spence Newcastle upon Tyne

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful company

Very helpful company. Very polite and very trustworthy.
Always will rely on mobility connect to rely on all my.mobility needs.
Excellent service
Delivery driver had a fantastic personality and was very informative and went really out of his way to make sure I knew everything.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Mobility connect was very easy to order…

Mobility connect was very easy to order through and Darren was very helpful and made the whole process very smooth.
The delivery driver Cain was very nice on delivery and explained everything to me clearly. Cain is a massive credit to your company and very polite lad.
Everyone iv dealt with have been brilliant with me.
Much thanks lynette

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. I'm always nervous on phone calls. But Simon the advisor made me feel really comfortable. He explained every step ever the phone. My scooter came within a few days of ordering. The delivery driver was very friendly and polite. I will be recommending you. Thank you for a brilliant service.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Brilliant in regarding if I have any problems, Darren has always been very helpful and reliable if I'd have any problems. Just ordered my second scooter and very happy an will always keep coming back to mobility connect. Cain on delivery was also very helpful and showed me.how to use my new scooter on delivery.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

very happy

very happy. service has been fantastic. scooter is great and will give me the freedom to get back out and see friends.
nice to have my independence back which is important to me.
thank use all very much!

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic
Can't fault mobility connect they made sure I received a very safe scooter. As my safety always comes first.
The whole process of ordering was very easy and I got the scooter I was looking for.
Delivery service was brilliant and the lad who delivered my scooter was very caring and went out of his way to show me how to use it and make sure I was 100% safe.
Would just like to say a massive thank you.
Will definitely recommend to friends and family.

23 October 2025
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

Customer service is the worse I have ever experienced. After having my brand new scooter 3 weeks, it stopped working and still waiting for them to come out and fix it. I will be cancelling the agreement and any further pay.dnts if not fixed soon and informing them to pick it up. Biggest mistake I have ever made, using this company.

22 October 2025
Unprompted review
Mobility Connect Ltd logo

Reply from Mobility Connect Ltd

Reply from Mobility Connect Ltd

Hi Anthony,

We’re sorry to read your comments, but we’d like to clarify the full situation for transparency.

You first reported an issue on 13th October. Our team immediately offered a telephone diagnostic, which you unfortunately declined to fully take part in. Had this been completed, the issue could have been identified and resolved straight away without any delay.

Nevertheless, we ordered a new brake assembly as a precaution — the only possible cause we could identify without your cooperation. The part arrived on 20th October, and our engineer attended on 23rd October. Upon inspection, it was confirmed there was no fault with the scooter at all — it had simply been left in freewheel mode, meaning it would not drive until switched back to “drive.” Once corrected, the scooter operated perfectly.

We appreciate that waiting for a visit can be frustrating, but the delay was unnecessary — if the diagnostic had been followed, your scooter would have been working within minutes.

As there was no product fault or service failure on our part, we believe this review is unfair and does not accurately represent the situation. We kindly ask that you consider removing or amending it to reflect the facts.

Kind regards,
Mobility Connect Ltd

Rated 5 out of 5 stars

Just bought the fusion e power chair…

Just bought the fusion e power chair for my partner and this is gonna be a massive help in helping him get back out and about. Mobility connect were brilliant in making sure our needs were all met and couldn’t recommend them any more.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Mobility connect were very helpful in…

Mobility connect were very helpful in finding the correct scooter for me. They leant over backwards to reassure me that I had piece of mind. Delivery service was fantastic and also very patient when it came to show me on how to use it. Many thanks.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

When ordering my.scooter it was made to…

When ordering my.scooter it was made to feel very easy and by the time I spoke with Louise I'd had my new scooter delivered within less then a week and very impressed.
My scooter was delivered by a chap called cain. What can I say apart from he was very helpful on delivery and showed me how to use everything.
Would just like to thank mobility connect for everything.

17 September 2025
Unprompted review

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