Easy to navigate site, all options clearly laid out, competitive pricing. Phone arrived quickly. Wish the number could have been carried over a little quicker but still didn't take too long.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good price, initial purchase, delivery, and early setup were smooth and effortless. Setup and transfer to iDmobile was troublesome and slow. You can’t easily contact them by phone. My query wasn’t r... See more
Company replied
Good service from mobiles.co.uk, third time I have bought from them. Let down by DPD not delivering. Tried to deliver to the wrong address twice then it went back to the depot. No news for 2 days had... See more
Company replied
Excellent first class customer service from start to finish Timely helpful updates in real time re switch to old number after submitting PAC Prompt delivery of new SIM As retiree of BA many differ... See more
Company replied
Company details
Written by the company
At Mobiles.co.uk, we're dedicated to offering you the very best mobile phone deals in the market, whether it's a new phone contract, upgrade or sim offer. Mobiles.co.uk are the longest running online mobile phone shop (launched in 1995) and we're here to stay. Everything about our business is tailored to our customers. From the different offers available on our phone contracts like our incredible cashback by redemption and automatic cashback deals. There's something for everyone, no matter what your price range. We pride ourselves on our speed of service and delivery, ensuring that every moment your spend with us is as easy and as smooth as possible. We are 'The smart phone people', so our UK experts are here and happy to help with any queries you may have. Mobiles.co.uk is part of Currys Retail Limited.
Contact info
United Kingdom
- www.mobiles.co.uk
4.2
Great
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No prepaid credit card
Everything was great apart from 1 thing. I had to pay £169 upfront, this wasn’t a problem until I was told I couldn’t use a prepaid credit card to pay it. If it wasn’t for that, it would have been 5 starts
9 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Great deal
Great deal. Good choice and easy to upgrade. Been using Mobiles.co.uk for years.
2 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Reece was very helpful
Reece was very helpful. Was phoned to be told that I was due an upgrade, and Reece ensured that I had all the information needed and even got me a lower price per month but with a much more recent model of iPhone. Would definitely recommend
30 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
I'd avoid any company who use DPD delivery
The mobile itself is good, as were the prices, but unfortunately they use DPD as a courier, which meant I had 2 wasted days of attempting to make contact with them and waiting in the house for a delivery which wasn't coming.
I'd avoid using them again for this reason.
15 July 2026
Unprompted review
Reply from Mobiles
Hello
Thank you for your review.
I’m sorry to hear that you’re not happy with the courier we use and that you have experienced delays with DPD.
Should you need any further assistance, I have sent you a message requesting your Order ID.
Kind regards
Grace | Mobiles.co.uk
A great company to deal with
A great company to deal with. Ordered 2 phones and both arrived on time no issues at a very good price
30 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Fantastic service from ordering to…
Fantastic service from ordering to completion. All prompt and sorted with the service provider on the date I received my phone. Seamless!... Thank you guys
18 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
The site Just worked well for me.
10 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Did not set up this account I am a…
Did not set up this account I am a victim of fraud need to speak to someone
30 July 2026
Unprompted review
Reply from Mobiles
Hi Stuart
I'm sorry to hear you think you have been a victim of fraud.
When leaving your review, you haven’t provided us with any details. I’ve sent you a message, could you kindly respond with your details so I can investigate and get in touch with you.
I look forward to hearing from you.
Kind regards
Amy| Mobiles.co.uk
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Very helpful
Very helpful, fast to sort everything out with no problems what so ever. Been using this company for 4 years now and had no problems what so ever. Would recommend to all. 5*****
28 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
The mobile delivery was on time on 5th…
The mobile delivery was on time on 5th July but I didn't feel quite good with the check out process; the £10 discount code SAVED10 they had given was nowhere to be applied. I don't think our concerns are taken on board by the service team as I submitted the same on the link they sent earlier but no one had looked in to that matter at all, really shocking!!
4 July 2026
Unprompted review
Reply from Mobiles
Hi Chirag
Thank you for your review.
I’m really sorry to hear you where unable to use your discount code, the option to add this is on our basket page under the pink banner.
I’d like to assist you today, help provide a resolution. However when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate and get in touch with you.
I look forward to hearing from you.
Kind regards
Amy| Mobiles.co.uk
Regret to buy poor ID mobile signals i…
Regret to buy poor ID mobile signals i am unable to receive calls etc
10 July 2026
Unprompted review
Reply from Mobiles
Hello Hafiza
Thank you for your review.
I’m really sorry to hear you have got poor signal with iD Mobile and I’d like to assist you today, help provide a resolution. However when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate and get in touch with you.
I look forward to hearing from you.
Kind regards
Amy| Mobiles.co.uk
Had problems receiving phone
Had problems receiving phone, contacted the support multiple times and had no support.
They just kept referring me to go to curry and they would help.. that they couldn’t do anymore. Curry’s stated they couldn’t help as I bought he phone through Mobiles. Went back and fourth for 3 weeks for curry’s to have to step ins me resolve the problem and contact mobile themself.
1 July 2026
Unprompted review
Reply from Mobiles
Hello Beth
Thank you for your review.
I’m really sorry to hear you haven’t received your order and I’d like to assist you today, help provide a resolution. However when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate and get in touch with you.
I look forward to hearing from you.
Kind regards
Amy| Mobiles.co.uk
Overall it was very good
Overall it was very good, but the EarPods purchased at the same time don’t fit the iPhone 16e, I’ve attempted to contact several times but I am yet to receive a reply.
8 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Outstanding!!
Has to be one of the easiest transactions I have made. Mobile arrived when advised in perfect condition. I needed to ring customer service regarding the SIM, my fault. They were so polite, professional and courteous, pleasure dealing with. I would highly recommend.
24 June 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Great price and smooth transfer of…
Great price and smooth transfer of networks. Definitely recommend
1 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.