Easy to navigate site, all options clearly laid out, competitive pricing. Phone arrived quickly. Wish the number could have been carried over a little quicker but still didn't take too long.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good price, initial purchase, delivery, and early setup were smooth and effortless. Setup and transfer to iDmobile was troublesome and slow. You can’t easily contact them by phone. My query wasn’t r... See more
Company replied
Good service from mobiles.co.uk, third time I have bought from them. Let down by DPD not delivering. Tried to deliver to the wrong address twice then it went back to the depot. No news for 2 days had... See more
Company replied
Excellent first class customer service from start to finish Timely helpful updates in real time re switch to old number after submitting PAC Prompt delivery of new SIM As retiree of BA many differ... See more
Company replied
Company details
Written by the company
At Mobiles.co.uk, we're dedicated to offering you the very best mobile phone deals in the market, whether it's a new phone contract, upgrade or sim offer. Mobiles.co.uk are the longest running online mobile phone shop (launched in 1995) and we're here to stay. Everything about our business is tailored to our customers. From the different offers available on our phone contracts like our incredible cashback by redemption and automatic cashback deals. There's something for everyone, no matter what your price range. We pride ourselves on our speed of service and delivery, ensuring that every moment your spend with us is as easy and as smooth as possible. We are 'The smart phone people', so our UK experts are here and happy to help with any queries you may have. Mobiles.co.uk is part of Currys Retail Limited.
Contact info
United Kingdom
- www.mobiles.co.uk
4.2
Great
21K reviews
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Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
The mobile delivery was on time on 5th…
The mobile delivery was on time on 5th July but I didn't feel quite good with the check out process; the £10 discount code SAVED10 they had given was nowhere to be applied. I don't think our concerns are taken on board by the service team as I submitted the same on the link they sent earlier but no one had looked in to that matter at all, really shocking!!
4 July 2026
Unprompted review
Reply from Mobiles
Hi Chirag
Thank you for your review.
I’m really sorry to hear you where unable to use your discount code, the option to add this is on our basket page under the pink banner.
I’d like to assist you today, help provide a resolution. However when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate and get in touch with you.
I look forward to hearing from you.
Kind regards
Amy| Mobiles.co.uk
Regret to buy poor ID mobile signals i…
Regret to buy poor ID mobile signals i am unable to receive calls etc
10 July 2026
Unprompted review
Reply from Mobiles
Hello Hafiza
Thank you for your review.
I’m really sorry to hear you have got poor signal with iD Mobile and I’d like to assist you today, help provide a resolution. However when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate and get in touch with you.
I look forward to hearing from you.
Kind regards
Amy| Mobiles.co.uk
Had problems receiving phone
Had problems receiving phone, contacted the support multiple times and had no support.
They just kept referring me to go to curry and they would help.. that they couldn’t do anymore. Curry’s stated they couldn’t help as I bought he phone through Mobiles. Went back and fourth for 3 weeks for curry’s to have to step ins me resolve the problem and contact mobile themself.
1 July 2026
Unprompted review
Reply from Mobiles
Hello Beth
Thank you for your review.
I’m really sorry to hear you haven’t received your order and I’d like to assist you today, help provide a resolution. However when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate and get in touch with you.
I look forward to hearing from you.
Kind regards
Amy| Mobiles.co.uk
Overall it was very good
Overall it was very good, but the EarPods purchased at the same time don’t fit the iPhone 16e, I’ve attempted to contact several times but I am yet to receive a reply.
8 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Outstanding!!
Has to be one of the easiest transactions I have made. Mobile arrived when advised in perfect condition. I needed to ring customer service regarding the SIM, my fault. They were so polite, professional and courteous, pleasure dealing with. I would highly recommend.
24 June 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Great price and smooth transfer of…
Great price and smooth transfer of networks. Definitely recommend
1 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Very competitive prices and a good…
Very competitive prices and a good choice of tariffs and upfront payments to suit monthly payment budget. I couldn’t find deals close to Mobiles for value and ongoing costs. Easy to order and whole process was seamless and required minimal input.
16 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Ordered a iPhone 17 was supposed to…
Ordered a iPhone 17 was supposed to come with free AirPods and never arrived. Contacted the company was told it’s been sent over for investigation to another team that was over 2 weeks ago still no reply or and response
15 July 2026
Unprompted review
Reply from Mobiles
Hello Christopher
Thank you for your review.
I’m really sorry to hear you haven’t received your AirPods and I’d like to assist you today, help provide a resolution. However when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate and get in touch with you.
I look forward to hearing from you.
Kind regards
Amy| Mobiles.co.uk
Excellent service and great price
Excellent service and great price. Kept up to date with delivery and number transfer, and everything was on time.
Definitely would use again.
7 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Simple and quick.
1 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
helpful advise & speedy turnaround
Asif was helpful accurate with a great manner and speedy response to my request to upgrade my sim deal
21 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Burning data at 1gb per 10mins!!!! 😱
The sales patter and number porting went well. What the sales team omitted to advise was that ID Mobile customer support is online live chat only!! Imagine my horror when I noticed (despite being at home on WiFi for 90% of the time) that in three days almost 5gb of my data had been eaten and my phone was almost melting! I called Mobiles who immediately fobbed me off and passed the buck to ID Mobile. I then spent no less than 119mins in live chat with two midway interface crashes. On the third attempt I was passed to a second advisor and had to start the story again from the beginning. After much going back and forth and having asked for my PAC to go back with Vodafone, they applied a 5gb credit to my plan. I did a hard reset on my phone and when I’m out of WiFi area and back on data, I’ll find out whether or not the issue is resolved. On the plus side the 5g speed is extremely fast at over 1gb mbps. Hopefully this was just a switchover glitch!
29 July 2026
Unprompted review
Reply from Mobiles
Hello Jason
Thank you for your review.
I’m really sorry to hear you have had issues with your order and I’d like to assist you today, help provide a resolution. However when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate and get in touch with you.
I look forward to hearing from you.
Kind regards
Amy| Mobiles.co.uk
Mobiles.co.uk
Excellent service from mobiles.co.uk, this was a sim only deal so I can’t comment on their device deals nor their cash back deals as I haven’t received cash back yet.
As a company they got me a great deal with Vodafone which I am more than happy with and only a 12 months contract.
22 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Easy to Order and speedy execution
It was a great experience to use the online form from mobiles.co.uk . I expected issues when transferring my details to the service provider but it was smooth sailing.
My Mobile number transfer was painless. Just get the PAC code from the old provider ( a text message ) and put it on the Mobiles.co.uk form.
Mobiles.co.uk informed me of progress on the Order and the start date was as I requested. Note I was just ordering a sim only deal.
I am most pleased with the service from start to finish and I will use their services again for sure.
Well done Mobiles.co.uk . I am definitely a satisfied customer. 5 stars from me.
22 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
The fone screen come damage in two…
The fone screen come damage in two places 147924278
25 July 2026
Unprompted review
Reply from Mobiles
Hello Domonic
Thank you for your review.
I’m very sorry to hear that you have received a faulty device.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
Kind regards
Grace | Mobiles.co.uk
Good deals on the face of it but the…
Good deals on the face of it but the cashback is really poor. Submit claims, wait for ages, call them, chase it, get promised things, cheques don’t land. Seems to have got worse over last 2 years. Used to be like clockwork. Best just factor in the price before cashback.
27 July 2026
Unprompted review
Reply from Mobiles
Hello Matthew
Thank you for your review.
I’m sorry to hear that you’re having problems with our cashback system. Claims can take up to 14 days to be processed and, if successful the cheques take up to 28 working days to be received.
If you need further assistance, I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
Kind regards
Grace | Mobiles.co.uk
Suppose I would receive the cashback cheque but…
Suppose I have the cashback cheque but never received. I contacted their online chat they assure me it's sent just late. but I still haven't received for 2 months since I submitted the claim.
27 July 2026
Unprompted review
Reply from Mobiles
Hello
Thank you for your review.
I’m sorry to hear that you haven’t received your cashback cheque; I understand the concern this would cause. Cheques are usually received within 28 working days.
If our Customer Support team have bene unable to resolve this for you, I have sent you an email with reference MOB214639.
Kind regards
Grace | Mobiles.co.uk
Awful delivery service
Great product, great price, awful delivery service! Delivery driver failed to deliver twice and they then sent it to Currys PC World for us to pick up. Currys said they didn't have. We contact them on a number of occasions and finally discovered it was a PC World. Whole thing took 1 month to get in my hands with my mobile number transferred for 3 weeks without having either handset or SIM card in hand! Very stressful
3 July 2026
Unprompted review
Reply from Mobiles
Hello Ash
Thank you for your review.
I’m very sorry to hear that your delivery was delayed; I understand both the upset and inconvenience this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
Kind regards
Grace | Mobiles.co.uk
Excellent Service
I found the best deal for a new phone contract through mobiles.co.uk and decided to buy the phone online but had issues with address details not matching for the credit check and had to abandon the transaction with the intention of trying again later. A few hours later I received a call from Raj at mobiles.co.uk who understood the issue I was having and was able to process the transaction through the phone. He was incredibly friendly, professional and helpful and I received my new phone the day after with clear instructions of when my number would switch over. Thank you so much Raj for your help.
21 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
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