Easy to navigate site, all options clearly laid out, competitive pricing. Phone arrived quickly. Wish the number could have been carried over a little quicker but still didn't take too long.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good price, initial purchase, delivery, and early setup were smooth and effortless. Setup and transfer to iDmobile was troublesome and slow. You can’t easily contact them by phone. My query wasn’t r... See more
Company replied
Good service from mobiles.co.uk, third time I have bought from them. Let down by DPD not delivering. Tried to deliver to the wrong address twice then it went back to the depot. No news for 2 days had... See more
Company replied
Excellent first class customer service from start to finish Timely helpful updates in real time re switch to old number after submitting PAC Prompt delivery of new SIM As retiree of BA many differ... See more
Company replied
Company details
Written by the company
At Mobiles.co.uk, we're dedicated to offering you the very best mobile phone deals in the market, whether it's a new phone contract, upgrade or sim offer. Mobiles.co.uk are the longest running online mobile phone shop (launched in 1995) and we're here to stay. Everything about our business is tailored to our customers. From the different offers available on our phone contracts like our incredible cashback by redemption and automatic cashback deals. There's something for everyone, no matter what your price range. We pride ourselves on our speed of service and delivery, ensuring that every moment your spend with us is as easy and as smooth as possible. We are 'The smart phone people', so our UK experts are here and happy to help with any queries you may have. Mobiles.co.uk is part of Currys Retail Limited.
Contact info
United Kingdom
- www.mobiles.co.uk
4.2
Great
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Jack was the most helpful guy I’ve ever…
Jack was the most helpful guy I’ve ever spoken to I don’t do reviews for people but the service was so great I just had to. Thanks jack you keep being awesome.
5 August 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Submitted a port request but
Submitted a port request but, mobiles.co.uk did not send it to ID Mobile and I had to request another port direct with ID Mobile. Completed direct debit information and that was not passed on to ID either. Then I had to make a payment to ID before they would set up a Direct debit despite having received emails confirming that the DD had been set up!
Bit of a shambles with one hand not knowing what the other was doing.
13 July 2026
Unprompted review
Reply from Mobiles
Hello Jim
Thank you for your review.
I’m really sorry to hear you have had issues with your order and I’d like to assist you today, help provide a resolution. However when leaving your review, you haven’t provided us with an Order ID.
I’ve sent you a message, could you kindly respond with your details so I can investigate and get in touch with you. I look forward to hearing from you.
Kind regards
Amy| Mobiles.co.uk
Phone sold as in stock but then not available
Phone showing as in stock so ordered and chose next available delivery. They took the money but then emailed next day to say the mobile wasn't in stock and no estimate on when it would be. Today (3 days later) the item is still showing as in stock, so they are still taking people's money knowing it is not available, which according to Trading Standards is a misleading omission or action. Cancelled order but told wont get money back for 5 days. Then their customer service wouldn't transfer to supervisor to discuss as I had cancelled the order. Some might think that this is a deliberate sales strategy to suck people in with a cheap offer when they know it isn't available. Terrible company and customer service. I have given my order number with this review so they can call me to offer their profound apologies!
3 August 2026
Unprompted review
Reply from Mobiles
Hi Richard
Thanks for leaving us a review; I'm sorry to hear your order is out of stock.
I will be in contact to try to resolve this issue for you.
Kind regards
Amy - Mobiles.co.uk
Terrible customer service
The cashback application is problematic.
I submitted the May cashback request, no cheque received. then called their customer service in July they said the cheque was being sent as some problem in their system. but no cheque received even in August.
I called their customer service last week she said will do the bank transfer and it will take about 5 days. but today the eighth day after the call still no transfer.
I wonder whether cashback from mobiles.co.uk is a scam.
27 July 2026
Unprompted review
Reply from Mobiles
Hello Jasom
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your cashback cheque and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email with reference number MOB214656 in the subject so we can discuss this further.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
Delivery
Ordering, actual product and pricing are great. DPD courier service is terrible. Requested for a Sunday delivery as per order options. They attempted on the Saturday when not home. Took back to Depot then didn't attempt re delivery on the actual delivery date requested, Sunday. I had to contact to get them to try again on the Monday. Terrible service
27 July 2026
Unprompted review
Reply from Mobiles
Hello Jim
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your delivery and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email with reference number MOB214655 in the subject so we can discuss this further.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
Terrible Customer Service
Terrible Customer Service so far I ordered a new phone and picked the next available delivery date. On the delivery date the order was still showing as processing so I contacted support who advised it would be dispatched within 24 hours.
A few hours later I get an email telling me it's actually going to be 3 weeks delayed as the phone wasn't in stock although it was in stock when I placed the order. I contacted support to query this and got condescending stock answers and to be told at the end that it could be further delayed but that they'd contact me via email.
2 August 2026
Unprompted review
Reply from Mobiles
Hello Rachel
Thank you for your review
It’s disappointing to hear of case such as yours in which we have fallen so far short of the standards of service we aim to deliver. I'm sorry to hear the issue with your order and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Simple and straightforward
Simple and straightforward. Saving me 34 pounds a month
23 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
After purchasing a new handset
After purchasing a new handset, I tried to return the phone multiple times, but never got a proper response, and couldn't speak to anybody that could help me get my phone returned. I had to go to 3 different Curry's stores to finally enable the return. I still don't think I'll get my money back for the line rental that I haven't used. Not happy.
Edited - mobiles.co.uk have sent a a cheque covering my line rental and purchase, and an apology email after reading the trustpilot review. Fair play, but try to react as appropriately to consumer issues as you do to bad reviews in future.
1 July 2026
Unprompted review
Reply from Mobiles
Hi Steve
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your return and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email with reference number MOB214652 in the subject so we can discuss this further.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
A good range to choose from
A good range to choose from, quick easy and simple to use and great value
1 August 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Good follow up from head office
Having received a follow up call from head office following some issues I’n happy to recommend mobiles.co.uk
31 July 2026
Unprompted review
Reply from Mobiles
Hello Rob
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issues with your order and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
Product page does not show the option…
Product page does not show the option of SIM type to select for - assume that it will be physical SIM card to insert into the handset. But it’s turned to be eSIM shown on completion of order.
This was not presented the product details clearly to the customer for the choice of SIM to select for. This information of the product page did not point out that default of the product will be eSIM after placing and completing the order.
Beware that it will cause you to buy a new version of phone handset which support the use of eSIM otherwise you will not be able to use the eSIM you’ve paid for on the old mobile handset.
Bad product advert! Disappointed! 👎🙁
23 July 2026
Unprompted review
Reply from Mobiles
Hello Grisdha
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
I am leaving the review about your…dpd
I am leaving the review about your courier service Dpd did everything they said gave me a time code and have been in all day waiting for my phone to find out he has pushed a card through taken a photo of my front door from the road and drove off. Now telling me he won’t be back until Monday when I am holiday for 2 weeks so still without my phone. He didn’t knock use the door bell. I just can’t believe the poor service I have no choice but to cancel my order and go somewhere else because I need a phone on holiday.
31 July 2026
Unprompted review
Reply from Mobiles
Hello Chris
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your delivery and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
Awful - avoid at all costs
Phone delivered yesterday - issue with battery overheating straight away. Called customer service said phone is faulty and will exchange but will take 5 working days, when original phone took one day to arrive. Asked to speak to a manager takes up to 48 hours. Wouldn’t use again.
31 July 2026
Unprompted review
Reply from Mobiles
Hello Jen
Thank you for your review.
I’m really sorry to hear you received a faulty phone and I’d like to assist you today, help provide a resolution. However when leaving your review, you haven’t provided us with an Order ID.
I’ve sent you a message, could you kindly respond with your details so I can investigate and get in touch with you.
I look forward to hearing from you.
Kind regards
Amy| Mobiles.co.uk
Easy to buy a 1 month only sim.
It was so easy to buy a 1 month only, unlimited data e-sim from Mobiles but it was quite another matter to cancel it. Even though it's for one month you have to give 30 days notice to stop it automatically renewing and recharging you. It was very tedious to have to ring customer service (real name sales retention?) and explain why I wanted to cancel it - because I was going away for a week and top-ups are so expensive if you are going to use a lot of data. Will I do it again? Yes, probably! It's the cheapest way I can get over 100GB of data that I get through in 14 days and I need to be on the Three network at the moment because it's the strongest signal where I go and the mast doesn't yet support Vodafone.
7 July 2026
Unprompted review
Reply from Mobiles
Hello Andrew
Thank you for your review.
I’m sorry to hear of your experience when trying to cancel your contract; I understand the frustration this would cause.
As per the networks terms and conditions, unless cancelled, a 1 month contract will continue to roll over.
If you need any further assistance, then please respond to the message we’ve sent with your Order ID.
Kind regards
Grace | Mobiles.co.uk
I opted to stay with mobiles.co.uk for…
I opted to stay with mobiles.co.uk for cost and simplicity, and when I phoned to renew my contract a) the call was answered quickly, b) the agent found a cheaper deal for me, and c) he explained all the detail clearly.
Happy to stay with them.
31 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Never one to write reviews but this time I needed to share my thoughts…
Never one to write reviews when I’m asked after making an online purchases, but this time purely based on my experience and how pleased I am, I thought it was only fair to share my thoughts and to help anyone who’s unsure of if to trust the site or application process!!
Probably one of the best experiences I’ve had when it comes to getting a contract pay monthly phone deal online and at a very competitive and affordable price to suit my budget and needs plus with the latest handsets on offer as well!!
Very easy application, what you see is what you pay for with no hidden charges or nasty surprises after processing the order…I definitely recommend and I will be sharing my experience with anyone who asks me “where the best place to get the latest deals and handset from” it will certainly be Mobiles.co.uk that I say 100% 5* rating and service…
9 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Though they sell online and can't speak…
Though they sell online and can't speak with anyone for your inquiry, but even then to some extent resolve problem.
30 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Phone came extremely fast
Phone came extremely fast. So chuffed. Would 100% use this company again
2 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Great fantastic
Great fantastic easy to get my new phone great service 👍👍👍👍👍
1 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
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