Easy to navigate site, all options clearly laid out, competitive pricing. Phone arrived quickly. Wish the number could have been carried over a little quicker but still didn't take too long.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good price, initial purchase, delivery, and early setup were smooth and effortless. Setup and transfer to iDmobile was troublesome and slow. You can’t easily contact them by phone. My query wasn’t r... See more
Company replied
Good service from mobiles.co.uk, third time I have bought from them. Let down by DPD not delivering. Tried to deliver to the wrong address twice then it went back to the depot. No news for 2 days had... See more
Company replied
Website was very easy to navigate and very helpful for explaining the necessary steps for switching providers and retaining one’s number. Prices offered for new phones and contracts were very competit... See more
Company replied
Company details
Written by the company
At Mobiles.co.uk, we're dedicated to offering you the very best mobile phone deals in the market, whether it's a new phone contract, upgrade or sim offer. Mobiles.co.uk are the longest running online mobile phone shop (launched in 1995) and we're here to stay. Everything about our business is tailored to our customers. From the different offers available on our phone contracts like our incredible cashback by redemption and automatic cashback deals. There's something for everyone, no matter what your price range. We pride ourselves on our speed of service and delivery, ensuring that every moment your spend with us is as easy and as smooth as possible. We are 'The smart phone people', so our UK experts are here and happy to help with any queries you may have. Mobiles.co.uk is part of Currys Retail Limited.
Contact info
United Kingdom
- www.mobiles.co.uk
4.2
Great
21K reviews
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Replied to 99% of negative reviews
Typically replies within 24 hours
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Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Awful communication
Ordered an iphone 17 and selected my delivery date but had no tracking information. On the delivery day I phoned the company and was told that the phone wasn't in stock and it would be arriving 2 weeks after my order date. Terrible communication from the company. For a company that offers "next day delivery" I would expect to be told immediately if the item was out of stock so that I have the opportunity to buy it from elsewhere in a reasonable timeframe.
10 August 2026
Unprompted review
Reply from Mobiles
Hello Emma
Thank you for your review.
We’re sorry to hear that there is a delay with your order; I understand the disappointment this would cause.
I can confirm we contacted you an hour after ordering to advise of the expected stock date; I apologise if this email was missed. If you wish to discuss this further, or need any additional assistance, I have sent you an email with reference number MOB214666 in the subject.
Kind regards
Grace | Mobiles.co.uk
I have tried to purchase the phone…
I have tried to purchase the phone literally 10 times, I used different devices and platforms they just don't want to sell it????
10 August 2026
Unprompted review
Reply from Mobiles
Hello Z A
Thank you for your review.
I’m very sorry to hear that you’re having difficulties placing your order; I understand the frustration this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with any contact details. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
Kind regards
Grace | Mobiles.co.uk
Really upset…my new order was sent with…
Really upset…my new order was sent with previous cancelled order id number can’t track my order
6 August 2026
Unprompted review
Reply from Mobiles
Hello Alena
Thank you for your review.
I’m very sorry to learn of your experience and apologise for any inconvenience caused.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
Kind regards
Roshni | Mobiles.co.uk
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Formal Complaint About Order Issues and Poor After-Sales Support
I am writing to raise a complaint regarding my recent experience with Mobiles.co.uk and Vodafone.
I contacted Mobiles.co.uk to order a 12-month Vodafone contract and was offered an additional Vodafone SIM after a credit check, which I accepted for my younger brother. I also requested a third SIM from iD Mobile for my partner due to a higher cashback offer, which the representative confirmed would be included.
Upon delivery, I received one Vodafone SIM and one iD Mobile SIM. The Vodafone SIM was not working (no signal or active number), and the second Vodafone SIM was missing. When I contacted Mobiles.co.uk, I was advised to contact Vodafone and was given an incorrect number.
After reaching Vodafone directly, they located my account but could not assist with the missing SIM. I visited a Vodafone store, where I received a replacement SIM; however, this is also not working. The iD Mobile SIM, in contrast, worked immediately.
My complaint concerns the poor after-sales support from Mobiles.co.uk and the ongoing issues with Vodafone’s SIM and service.
6 August 2026
Unprompted review
Reply from Mobiles
Hello Samer
Thank you for your review.
I’m very sorry to learn of your experience and apologise for any inconvenience caused.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
Kind regards
Grace | Mobiles.co.uk
Great support when it mattered
(Revised review) Had some initial headaches with a credit check and stock mix-up, but iD Mobile / mobiles.co.uk sorted it out really quickly once they got in touch. Massive credit to their support team for handling it so efficiently.
Glad I stuck with it as I now have the exact phone I wanted, and at a fantastic price with plenty of data.
7 August 2026
Unprompted review
Reply from Mobiles
Hello Simon
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your order and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
great service
6 August 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Don't believe the offers
They advertise offers on their website like gift cards which you won't get. Even after 5 calls to customer services. Save yourself the hassle and order elsewhere. Dealing with this company isn't worth your time. The customer service team will never contact you back, even if you raise a complaint.
4 June 2026
Unprompted review
Reply from Mobiles
Hello Harry
Thank you for taking the time to leave a review. We are aware of your case and appreciate your patience while we investigate your complaint. We will contact you with an update as soon as we have further information.
Kind regards
Mobiles.co.uk
Curry’s gift card not working still…
Curry’s gift card not working still have not issued a card that works, have dealt with 2 staff, grace and roshni, neither have dealt with my complaint and pass the complaint to relevant team who never respond and pretend to be helpful and don’t reply
7 August 2026
Unprompted review
Reply from Mobiles
Hello Bhagubhai
Thank you for taking the time to leave a review. We are aware of your case and appreciate your patience while we investigate your complaint. We will contact you with an update as soon as we have further information.
Kind regards
Mobiles.co.uk
Spoke with Adam who made the whole…
Spoke with Adam who made the whole process with PAC codes and all the admin super easy.
6 August 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
I ordered a iPhone 16e was only on the…
I ordered a iPhone 16e was only on the phone 20mins and my order was complete phone arrived when they said it would and the after care was smooth as well would highly recommend this company also very cheap I was with Vodafone for years and can’t believe I’m paying even less than I was 10 out of 10
23 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Seamless Vodafone SIM upgrade through…
Seamless Vodafone SIM upgrade through mobiles.co.uk. Pleased with the choice available and the price I paid.
29 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Jack was the most helpful guy I’ve ever…
Jack was the most helpful guy I’ve ever spoken to I don’t do reviews for people but the service was so great I just had to. Thanks jack you keep being awesome.
5 August 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Submitted a port request but
Submitted a port request but, mobiles.co.uk did not send it to ID Mobile and I had to request another port direct with ID Mobile. Completed direct debit information and that was not passed on to ID either. Then I had to make a payment to ID before they would set up a Direct debit despite having received emails confirming that the DD had been set up!
Bit of a shambles with one hand not knowing what the other was doing.
13 July 2026
Unprompted review
Reply from Mobiles
Hello Jim
Thank you for your review.
I’m really sorry to hear you have had issues with your order and I’d like to assist you today, help provide a resolution. However when leaving your review, you haven’t provided us with an Order ID.
I’ve sent you a message, could you kindly respond with your details so I can investigate and get in touch with you. I look forward to hearing from you.
Kind regards
Amy| Mobiles.co.uk
Phone sold as in stock but then not available
Phone showing as in stock so ordered and chose next available delivery. They took the money but then emailed next day to say the mobile wasn't in stock and no estimate on when it would be. Today (3 days later) the item is still showing as in stock, so they are still taking people's money knowing it is not available, which according to Trading Standards is a misleading omission or action. Cancelled order but told wont get money back for 5 days. Then their customer service wouldn't transfer to supervisor to discuss as I had cancelled the order. Some might think that this is a deliberate sales strategy to suck people in with a cheap offer when they know it isn't available. Terrible company and customer service. I have given my order number with this review so they can call me to offer their profound apologies!
3 August 2026
Unprompted review
Reply from Mobiles
Hi Richard
Thanks for leaving us a review; I'm sorry to hear your order is out of stock.
I will be in contact to try to resolve this issue for you.
Kind regards
Amy - Mobiles.co.uk
Terrible customer service
The cashback application is problematic.
I submitted the May cashback request, no cheque received. then called their customer service in July they said the cheque was being sent as some problem in their system. but no cheque received even in August.
I called their customer service last week she said will do the bank transfer and it will take about 5 days. but today the eighth day after the call still no transfer.
I wonder whether cashback from mobiles.co.uk is a scam.
27 July 2026
Unprompted review
Reply from Mobiles
Hello Jasom
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your cashback cheque and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email with reference number MOB214656 in the subject so we can discuss this further.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
Delivery
Ordering, actual product and pricing are great. DPD courier service is terrible. Requested for a Sunday delivery as per order options. They attempted on the Saturday when not home. Took back to Depot then didn't attempt re delivery on the actual delivery date requested, Sunday. I had to contact to get them to try again on the Monday. Terrible service
27 July 2026
Unprompted review
Reply from Mobiles
Hello Jim
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your delivery and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email with reference number MOB214655 in the subject so we can discuss this further.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
Terrible Customer Service
Terrible Customer Service so far I ordered a new phone and picked the next available delivery date. On the delivery date the order was still showing as processing so I contacted support who advised it would be dispatched within 24 hours.
A few hours later I get an email telling me it's actually going to be 3 weeks delayed as the phone wasn't in stock although it was in stock when I placed the order. I contacted support to query this and got condescending stock answers and to be told at the end that it could be further delayed but that they'd contact me via email.
2 August 2026
Unprompted review
Reply from Mobiles
Hello Rachel
Thank you for your review
It’s disappointing to hear of case such as yours in which we have fallen so far short of the standards of service we aim to deliver. I'm sorry to hear the issue with your order and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
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