Mobilebitz Reviews 

163
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, helpful, and knowledgeable when assisting with device repairs and accessory purchases. Consumers genuinely appreciate the fast, professional service, noting that screen replacements and device setups are completed quickly and efficiently. Many individuals also mention the great pricing and the wide selection of high quality phone cases available. Some reviewers were not happy with occasional issues, such as receiving incorrect online orders, experiencing appointment misunderstandings, or dealing with product limitations.

What people talk about most

Service

People report positive experiences with service, consistently praising the staff for being friendly,... See more

Staff

Clients share positive opinions on staff, frequently describing them as extremely helpful, friendly, and... See more

Product

Customers had positive experiences with product, noting that items are of great quality and very secure.... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and accommodating staff... See more

Price

Reviewers mention positive feedback about price, highlighting very fair rates and bargain products. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My mum brought a handset from Crawley county mall store but realised after 1 week the screen was too small as she has poor sight in one eye! We went into the store to see if there was any chance... See more

Rated 5 out of 5 stars

I can’t recommend Mobilebitz Hereford highly enough. After visiting eight different repair shops, all of whom insisted my Motorola Razr 50 Ultra needed a full screen replacement, Mobilebitz were... See more

Company replied

Rated 5 out of 5 stars

Went to the Banbury kiosk today to have the screen changed on my very new iphone 15 after the phone had been driven over by a car last week. The screen was completely smashed as was the back. I though... See more

Company replied

Rated 5 out of 5 stars

I stumbled upon Mobilebitz by accident while in Watford, on my way to the Apple Store to replace a broken iPhone 13. Trying my luck, I popped in to see what they would charge for a scr... See more

Company replied


Company details

  1. Mobile Phone Repair Shop
  2. Cell Phone Accessory Store
  3. Cell Phone Store
  4. Phone Repair Service

Written by the company

Mobile Bitz - The UK's Leading Mobile Phone Repair Specialists


Contact info

4.9

Excellent

TrustScore 5 out of 5

163 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(163)

162 reviews in the last 12 months

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Rated 1 out of 5 stars

Took my partners phone to this company…

Took my partners phone to this company and bluewater shopping centre and within 2 days the phone screen re broke and kept lifting up and phone seemed even slower than before not worth it for £99

30 September 2025
Mobilebitz logo

Reply from Mobilebitz

Hi, We’re really sorry to hear about your experience and that your partner’s phone developed issues so soon after the repair. That’s certainly not the level of service or quality we aim to provide.

We’d really like the opportunity to put things right. Please get in touch with our Bluewater team or email us at sathya@mobilebitz.co.uk
with your repair details so we can investigate this further and see how we can help.

Thank you for bringing this to our attention — we value your feedback and will do our best to resolve this for you.

Kind regards,
The Mobilebitz Team

Rated 5 out of 5 stars

Great service

Wrong item arrived, I contacted the company wand they couldn’t help more. New case arrived quickly. Very happy with the service

18 September 2025
Mobilebitz logo

Reply from Mobilebitz

Hi, Thank you so much for your 5-star review! We’re really pleased to hear that our team was able to resolve the issue quickly and that your replacement case arrived without delay.

We truly appreciate your understanding and kind feedback — great to know you’re happy with the service!

Best regards,
The Mobilebitz Team

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