Mipaginapersonal Movistar Reviews 

Completely impossible to contact them or find help online.
Just don't do it.
We have fiber on Mallorca, it doesn't work right now, we only want to speak to someone that can from an office reset our settings and then it should work again. It would be so easy to solve, if we could only contact them. But I have tried so many ways, call, WhatsApp, mail (haven't found a useful mail yet), even going to the store, nothing helps.
Normally pretty large with trying to find a way to solve problems, but this is just awful.

People who work in customers service don’t have a clue! They can’t change an account. Since 3 months I call them every month and all the girls and boys don’t have a clue how to do it. They can’t give you proper information.

Sorry to say I am not content.

I have found the staff in most of shops very helpful, one even helped to write a letter to Movistar asking for assistance. Another time I asked for help, request sent on computer I was informed an engineer would attend in approximately 10 min, I was over 30 min away.

In 4? Years I have had, I think 3 routers, plus visits by engineers who have tested, reset and no idea what else. RECEPTION is still RUBBISH. If the service is, on the odd occasion, very good with little or no buffering the system appears to slow down any time after 2130 hr.

What is most annoying is that I am paying good money for a rubbish connection!!!!!!!!

I will say the phone connection wherever I am in Spain is very good.

The worst customer service I have ever encountered. Systems that don't work, badly informed staff. They want one thing only - YOUR MONEY. Unfortunately Spain still allows monopolies, and this is what you end up with. George Orwell was right.

I have no other choice at this stage other than to use Movistar because of the remote village we live. Their service is appalling, despite being on a fixed contract each month, they have charged me over double on more than 1 occasion. Also watch out when your contract expires, they dont advise you, they just charge you at full tariff after the expiry.
There must be a better alternative, I am searching now.

I WISH I COULD GIVE THEM - 100 STARS .
THEY ARE THE WORST COMPANY EVER.
WORST CUSTOMER SERVICE - PRICES - TECHNICAL SUPPORT AND EVERYTHING !!PLEASE AVOID THEM AS MUCH AS POSSIBLE IF YOU ARE IN MADRID. ALL THEY DO IS STEAL MONEY AS MUCH AS THEY CAN.
IF YOU VISIT THE STORE THEY TELL YOU THEY CAN'T HELP AND ASK OU TO CALL THE CUSTOMER SERVICE BUT NO ONE REPLIES. THEY EVEN TELL YOU THAT YOU HAVE AN OFFER FOR 6 MONTHS BUT CHARGE YOU FOR MORE AFTER 3 MONTHS.
AGAIN, WORST COMPANY EVER

Avoid them. They are lowlife scammers. They will charge you hidden cost. The cancellation is a disaster to do. They are telephonica who is the biggest scammers in Spain. If you value your money and time put this one in your trash list

Never use them. They charge you too much and you cant get a hold on them- They use WhatsApp and you can wait 30 min before you can talk to a person who don't know anything- We moved all our lines to Yoigo- and they are much better

Just bad
I m not gonna explain my whole situation with them, but just simply the fact that the customer service is a joke (but really not funny to be on the phone with them), the bills make no sense (but I can sense they try to steal money every month).
One advice: avoid them , second advice: at all costs !

If I could give them 0 stars I would. It's the worst customer service I have ever come across in my entire life. Nobody has been of assistance and they are incredibly rude and try to take advantage if they think your Spanish isn't perfect. I don't know how they are still a running company and the biggest interest provider in Spain, it's unbelievable. It should be common knowledge how terrible they are. I am not one for leaving negative reviews and don't take the decision to do so lightly, but they have crossed the line too many times by increasing our bill every month a little more. They also claim that can't send you in writing what the price will be? The whole company is a joke. Avoid at all costs.

Most Movístar employees have negative attitudes toward the customers especially when the customers barely speak Spanish. Managers or supervisors definitely need to retrain them.

Avoid at all costs.

By far the worst company I have dealt with in my whole life. Without acceptable customer service there is zero chance of resolving any problems with the service. Save yourself lots of frustrations and use another supplier!

Bad connection, bad service, bad paperwork, bad communication, bad pricing...
I feel that the company has no desire to be useful to society. They don't want to see customers' happy faces.

They provide the internet, but I had to visit their office and waited for over an hour to solve a problem every time... but not solved yet. They haven't refund us over 100 euros.

In my case, the mistake was caused by their poor internal communication.

Avoid at all costs.
Worst provider for sure.
We have been without internet for days.
An automated message says the Movistar server is not working and they are fixing it.
You cannot get to anyone.
We cannot go ahead with our work, study or meeting.

Absolutely terrible service, or rather it is not exciting. It's hard to find a good company for internet and phones in Spain byt Movistar is amongs the worst. Avoid at all cost.

Hello
I have signed a contract with you 1 Year ago.
I signed to pay 40€ a month and later realised you are taking 85€ from my account.
When I try to cancel my contract both by phone and in shop you tell me I can’t cancel.
So I stop paying and you cut off my internet now I want to pay and change to a cheaper tariff so I speak with your calls ervice they give me a number and tell me to go to the post office to pay.
I go they say there is nothing to pay.
This is the worst service I have experienced can you please solve this?!
My reference number is
cs2010zk4c5571

WORST SERVICE EVER, changed bill to 70s a month without notifying a 20 euston increase! Then took over took 2 weeks to send a an engineer after 30 calls, 10 emails and 5 visits to
The shop.

Shame on you, not even worth dealing with!!!!

I am not surprised Movistar has 1-stars. If you are from the UK moving to Spain DO NOT go with this company their service is absolutely shocking!!! They discriminate against GB IBAN numbers in clear violation against the SEPA payments protocol and they are rude and arrogant on the phone >>> Alan Riego is the worst customer service advisor, is extremely rude and should not be in the English speaking team as his English is of an extremely poor standard.

We have wasted 3 weeks and 15+ hours on the phone to Movistar, waiting for 30 minutes at a time until the line goes dead only to have to call back again. Awful company and obviously so many other customers agree.

Taking my money elsewhere!!!

Movistar cut off my service after they changed my direct debit details, I then couldn’t get through to anyone via phone or email to correct it!