movistar.com Reviews 173

Stay away! They are very expensive and very difficult to get in contact with, especially if you are English speaking. Getting out of the contract is also very difficult, and they keep sending you bills long after termination of contract. Bills I do not recognise. If you dont pay, they are taking you to court.

Following weeks of very slow WiFi (we rely on WiFi from a tower) - on many occasions less than 1mgb we
went to a Movistar shop in the Malaga area, Where we were told we were on the system to receive fibre. We received a message from Movistar saying connection would be delayed due to technical difficulties.

We went into another office to be informed by a most unhelpful person that we could not have fibre. Ok we asked if anything could be done to improve the service, all we got was, ´you have not got fibre, what can i do?´ Finally this person told us that if we were not happy then cancel the contract and go somewhere els.

Slow, specially in Sumer, to the point of being useless. Expensive, bad service… you name it, and the alarming thing, is consider the best in Spain. OMG, how did I get here.

Shocking service. Out of contract and monthly payments went to €112/month. Tried to cancel and they want more money and you can only pay via a Spanish bank and can only cancel after payment is made. Avoid at all cost. Avatel much better.

I would give minus 100 if I could. The absolute worst company i have ever been in touch with. I am in customer service and my god are the so appalling

Movistar service is awful, we have been 4 days without internet and after numerous calls, still have had no response. Unbelievable.

If you want to remedy this situation our complaint number is: B72127350

Scammers. Thieves. Criminals. They make it so difficult to even speak to them, especially if you are not Spanish, they do not answer on any phone number. 1004 number can only be called from a Spanish number, the whatsapp chat does not work properly. YOU CAN NOT DO ANYTHING IN THE PHYSICAL SHOPS, NOT EVEN CANCEL YOUR CONTRACT. They generally make it impossible to unsubscribe from their services and then threaten with legal action. Criminals of the worst kind. Legal crime.

Shame you dont want to maintain your masts, but you won’t let others repair them. It’s been 10 years now!!

This is the most incompetent compganie i ever had to deal with.
At least 15 calls from them and no one is capable to resolv anything.

The day i subscribed I was very excited to be their client, their stores are nice and agents are also so kind, I asked the agent at store why your services are so expensive compared to other companies, she told me: because we are movistar!
At that time I thought they maybe a unicorn and I subscribed then started the disaster
- installation was delayed
- portability is not done yet after 1 month of subscription and I am afraid I am going to be charged twice once from the previous company and once from Movistar (they told me I can ask for a refund to be honest)
- fiber optic that was promised to be symmetric it is not even that, I have the 1Gbps symmetric but what I get is: download 860 Mbps (acceptable and with in their range of promised quality) but upload was almost all the time about 230Mbps which is 1/4 the promised speed.
- support is great in terms of responsiveness but all they can do is to either apologize or regret what happened to your order
- 3 or more incidents were opened for the same portability issue and nothing solved yet
- I asked their support to give me the reason of the failure so I can try to solve it if it is related to the previous company, they told me we can’t provide more details we are working on it. This is not good at all , I wanted to know at least if it is an issue from Movistar or from the previous operator side but still they refuse to answer this is not transparent at all

The only good thing about Movistar is they are not requiring a commitment for 1 year like most of the other competitors

To recap:
- Big companies give the illusion of being good but it is not always true and Movistar are the worst I have tried
- If you are a person who love to talk and not to do then Movistar is your place but if you are a doer and not a talker then AVOID them
- I am going to move all my subscriptions to another company and this time I will search for small companies since from my experience it seems in general the bigger the company is the less they care about their clients and the less they respect the contract details

Some advices to Movistar:
- check your priorities and well define priorities, failures like portability after 1 month should be priority number one to be solved
- train your support team to be doers not talkers
- try to provide what you promised in the contract and not rely on customer complaints to fix those issue you have to fix them yourself
- check your reviews on TrustPilot from time to time and read them and try to learn and see where you are weak at and where you are strong at that would make it easier for you to enhance your service ((if you have the will to enhance, which I doubt))

As my ADSL from Movistar was extremely slow, I decided to switch to Fibra Optica. I contacted both customer service and technical support at Movistar but they all insisted that it wasn't possible to have fibra in my building, even after I patiently explained that they had got my address wrong on the invoices (they had not indicated the name of the urbanizacion and had put the flat number as the street number). Furthermore, my neighbours in the same building have fibra from Movistar! In the end, I just changed providers. When the new company came to instal my fibra, the technician said "You already a have Movistar fibre hookup in the building". Go and tell Movistar. Incredibly lazy and inefficient and slapdash in their administration - result: they lose clients.

Very slow internet. Crackly telephone . Very expensive. Don't answer e mails and very hard to get on the phone.

the worst customer service of Europe.
Try to call Movistar 200 times but the people hangout the phone.
Movistar why you pay these peoples? Spain if full of people want work and you engaged the worst one on the market.

the service was taking way to long but in the end, they managed to instal my line in just half an hour so I just gave them an average rating

Worst customer service ever. Multiple calls to customer service with no help at all, ends up promising that items would be resent, but never does it. Later on visiting physical store they want to charge you for SIM card that you never received in first place a 15 euro fee!

Ordered the Fusion package with 25 euro monthly, never got activated and ended up costing 80+ euros a month.. Made a reclamation and got automated answer saying that deal was never activated because mobile number did not get transferred onto Movistar... That's the biggest B.S. excuse that they could come up with?

Dishonest company, looking only to steal your money - followed by helpless customer service agents.

20 minutes on the line, very bad customer service

After my house was built I was told that only ONO or Movistar reached my area and had to choose one of the two. I chose ONO as my wife warned me about a bad experience she had with Movistar in the past.

After seven years with ONO, who I have to admit, had an exceptional service and product in it's time, they merged with Vodafone. Although I was paying a substantial amount every month I had TV on demand, the fastest internet connection at the time and customer support whenever I needed it. After a bad customer service experience with a Vodafone operator, something I had never experienced with ONO, I decided to take my business elsewhere.

After trawling the providers, I found that Movistar was still the only alternative, cancelled my contract with ONO and signed up for the full package with Movistar, despite them offering me an exceptional deal to stay with them.

Having family in the UK, and working in Gibraltar, I activated my roaming option on my phone, as I had with ONO. Due to political reasons, my phone never connected to Gibraltars telephone network. Two years later after paying an average of 250 euros per month for my telephone services I received a bill of 400 euros.

I never normally checked the invoices but on this occasion decided to do so which is where I found that I had been charged 31.80 euros for roaming in Morocco, a country I have never been to in my life. I also found that the reason for the elevated bill that month was 50 euros of roaming in Portugal, where we had spent a weekend the month before.

So as any normal consumer would do, I called to report the error and advise them of the fact that although I would love to go there one day, to date I had never been to the African continent. As they say in the other reviews, the Customer service was atrocious. I was bluntly told that I lived near a frontier and shouldn't have roaming activated before being told I would have to pay.

To cut a long story short, I have spent six months arguing with them and despite having paid every single invoice and product I had used except the 31.80 euros, cancelling my contract with them and returning to ONO / Vodafone, not only I am still being threatened by letters with Court action, but I now have third party companies calling my wife's phone and talking to her like crap, threatening to put her on a black list. I am not paying the 31.80 because of financial reasons, I genuinely didn't go to Morrocco. Why should I pay for a service I haven't used?

I really cannot understand their business philosophy and more so their customer service approach. Wake up. You have lost a regular fully paying customer for a stupid mistake to the value of 31.80. A customer who has a legal document stating he was working on the day you claim he was in Morocco. I can't wait for the court date..............

I see reviews from all over the world that talk about how bad this company is. I'm from Cusco, Perú and I can tell you that is by FAR the worst company I've ever dealt with over my LIFETIME. There is literally no other broadband internet provider I can contract where I live so I have to get used to their inconsistent and faulty service at a relatively high price. I hope Masayoshi Son comes to south america and beats the cr*p out of these clowns, the Vietnamese have already come to compete in mobile internet market and I have switched instantly. It's not "great" but it's better and the price is just unbeatable. I hope someone else comes and competes with Telefonica in broadband internet as well, Claro doesn't do broadband in my neighborhood either so :(

Shameful company, little short of thieves, put the price up to 'gift' me more data than I need. It happens all the time, I guess that's why their profits jumped 29% in Q2 of 2017. Can't wait to get rid of them. Don't sign up!