Mipaginapersonal Movistar Reviews 

So, in short, three months of calling to customer service, hours and hours and hours of phone calls, still no tv signal at home, but the bills are few times higher, than should be by the contract..... Go with movistar, if you want to end up in mental hospital. I mean, it is hard to describe in words, how bad their service is.

I’m leaving a second review during the same vacation because of how garbage this provider is. Because for some reason apple keeps toggling whether my phone automatically chooses its international provider or if it’s using the one I chose, I would randomly lose service. Wondering why? It’s becuase I’m automatically using this garbage provider that literally means not having service when “connected” with it.

Take Mexico off your list of international countries because you don’t actually do anything.

VERY BAD customer service.

I have been billed 6 international minutes(184 euros total) for using Apple facetime even though I have the internet pack and facetime uses internet. I have proof with me which indicates that I have made only facetime video calls and not normal calls. The customer service agreed it was moviestar fault and started a reimbursement claim and confirmed that the money will be refunded in 5 days. After 5 days I get the message that the claim is denied. When contacted customer service again they didn't provide any feedback except they can't provide the money back. So I had to cancel my services. I just want to say what you are doing is illegal as you can directly debit from the customer account that doesn't mean you can wrongly bill the customer and get away with it.

Very bad experience cancelling the service. I do not recommend at all. Had to pay more money because of the hotline doing whatever else but cancelling. The lie.

Movistar - the worst customer service ever!
Spoke with Wajih in Miramar Center in Fuengirola. He wasn’t helpful in anyway and actually said “when you go in a restaurant, you can’t blame the waiter for the food” - as in when I went in the Movistar shop, I couldn’t expect him to help answer why I received bills when I quit my subscription 6 months ago!! I honestly don’t care WHY I continuously receive invoices from January and February when I ended the agreement in the in end of September, I just want Movistar to stop trying to take money from my account when I changed company half a year ago. I have called in two times before going to the actual shop, when I was transferred several times and even hung up on (used around 45 min each time) and still after that, I’ve received another bill.

Movistar is one big mafia company!

The service is the poorest in the world, the level of customer service is beyond bad,
They are specialists in contracting you services, but to get rid of them is a war you are unlikely to win!

Movistar are thieves and not to be trusted. We had our home phone and wifi with movistar as well as a digital + TV channel package. We cancelled the TV channel package as it is expensive and notified movistar. They continued to take the money from our bank every month so we charged back the transaction. This went on for months, they would attempt to take the money and we would charge it back. All the time we were not using their TV package. One morning months later we woke to find we had no internet. After calling movistar they admitted they had turned our internet off because we are HIGH RISK. They made no mention to the TV package but tried to accuse of of being high risk and needing to pay a deposit for security to receive our internet account back. MASSIVE COINCIDENCE the security deposit was exactly the same as the TV package amount they had tried to take from our bank. MOVISTAR BLACKMAILED us into paying them the money ILLEGALLY. No mention has been made of the outstanding TV package after by Movistar. They have forgotten to debit our bank now they have the fake security deposit from us. BEWARE OF MOVISTAR. FAKE CUSTOMER SERVICE

Movistar are the very worst company in Spain, even worse than Vodafone. When you try to speak to somebody, they put you on hold for a long time. This story is so long to explain but it has been going on for 14 months now. They tried to upgrade my account without my consent and one woman Cristina Ruiz shouted at me and was extremely rude and unprofessional because I did not ask or want to be upgraded. On other occasions I have tried to explain that my Internet was not working for 4 days and I had customer service agents laughing at me. They thought it was funny and just terminated the call. I have heard and experienced on many occasions how unprofessional things can be in Spain, but Movistar are the worst. The best thing that could happen is that they seize trading. They behave like a mafia and are really not interested in their customers. They only want your money. DO NOT USE MOVISTAR. THEY ARE LYING THIEVES

MOVISTAR +
It is a platform that you can watch films ,series or TV programmes . You can choose a very diferent chanel.
Movistar + is very famous , because it is one of the best platform to watch TV programmes , so many people use it and they are very happy with it.
In spain 4,3 millons of persons have Movistar is more than other platform , for example Nexflix that is other of the best plataform on TV in spain only have 1,46 millons of people that use it. Movistar and Netflix are two platforms that are opponents because they offer a similar product, and is one of the reasons why they are, so to speak, faced. But in this moment , that sorprised me, Movistar have a contrac with Netflix. This agreement is that if you have Movistar, you have the option to see free Netflix for three months.
I like so much Movistar plus because firstly ,I can watch my favorites series and films.
Secondly I can watch programmes in TV that i did not watch at the day of transmission , i mean , if you did not have time to watch the news at 3 o´clock you can repit the news or other programmes when you want , but you only can repit programmes for seven days after there transmission.
Threely i can watch series that i can not watch in other platform like a Netflix , this series call original of Movistar plus ,but is not an advantege because in Netflix is the same,i mean ,there are series original of Netflix.
One of my favorite serie original of Movistar is riverdale and the last ship ,i recommendthat series bucause there have a plot very interesting.
In fourth places and other advange is that the people with problems like persons deaf they can watch series , films or programes TV in sing language,This is very important because people with hearing problems are encounted.
Finally other advantage is that you can watch Movistar in other dispositives ,i mean ,you can watch your series ,fiilms and programmes in your movible phone , your computer on the site you want ,for example , in the bus when you go to the work. I think that is something very important because you don´t have to be at home to watch it.
But not everything are advantages, i don’t like that you can only see a program issued seven days ago. Other thing taht i don’t like is that series you can not watch all of the chaper (but not in all of series ), i mean ,if the serie go If goes for season 5 depends on the series you can see or not the other seasons ,That annoys me because you see the series in half many times.
Other disadvantage is that is not enough for everyone , i mean , nnot everyone can pay it But is not only for Movistar , is the same for Netflix . And i think it should be one thing for everyone's reach .
I recommend Movistar because i like more than others platforms and it has so much advantages , the best one for me is than you can choose very diferent things to watch

Movistar is the worst phone company I've ever had to deal with. They'll steal your money and they just don't care. There is so much red tape I've spent hours in their offices and the result is always worse than it was before. They always blame problems on their system but they don't offer solutions. I've got to find a different phone company because belonging to movistar isn't good for my health.

The worst, unbelievably bad... I have tried to contact them sooo many time to cancel my tv contact, I get hung up on last minute. Rude, unprofessional costumer service, the worst I have ever EVER dealt with

Those people are the worst ever! They keep on charging me for a phone that I had in a package but I cancel the Package. Apparently, you have to cancel each item in your package!! What a Joke those people are...

They also charge me for month extra because I supposedly press on an add on my phone... so I subscribe to some random website!

In my entire life, I have never come across such a disgusting company!!

We have tried for a week to contact Movistar and every time we get through to an English speaking agent they do not want to help and cut us off. It's disgraceful!

Having been with Movistar for 18 years tried to cancel as we are going back to the UK, no chance, have tried the shop and they wont assist, have made in excess of 30 phone calls and just get cut off every time I mention I wish to cancel my account. Have sent numerous e mails but to date not one has been answered. No idea what to do next other than close my bank account so they cant take any more money out.
Movistar are an absolute disgrace and should be ashamed

Terrible customer service. My partner and I have been trying to cancel our subscription to Movistar Plus all afternoon and have spoken to 4 different customer service agents. Every one of them has hung up on us.

Very dissapointed.

First, we ordered internet and called to Movistar to ask if the payment went through and if our order is in a process as we didnt recieve any email after ordering internet online. Waited 15minutes for call to be answered and the guy who answered the call was very rude and didn't wanna help or answer to our questions.

When we didn't get help from him, we went to Movistar office which also was a useless idea because there was only one guy speaking english and all he did was he said he cannot help us and that we should call to Movistar.

We waited for one day and we have recieved a call from the guy to install the internet. We schedulel instaliation for 9am tomorrow. Later on that day, we recieved another call from him saying the instaliation can be done only at 1-3pm tomorrow. We said okay no problems.

Next day (the day of instaliation) we recieve a call from the same guy just before 1pm and he says instaliation is not possible today and that he will do it on monday instead of today (friday). Very sad as my partner didn't go to work only because he waited for the internet to be installed. So now we have to wait for a miracle so the guy really installs the internet on monday.

Worst customer service amd worst internet experience ever.

DON'T go near Movistar!
I've helped a friend resolving his subscription with this company - and it's a jungle. My friend has a €20 monthly deal with 2GB data incl. The monthly bills have never been below €70.

He has paid several personal visits to the store asking for information and help, and every time he was promised that the next bill would only be €20. The service is a disgrace; either the reps are uneducated or they deliberately take advantage of the average customer's technical knowledge. The bills are not transparent, and their online chat function is just a show off, no one's ever available.

It turned out, he has hidden third-party subscriptions amounting to €22 monthly. No service rep has ever informed him about this. I've managed to cancel the subscriptions - but instead of digging for the rest we'll find him a new provider!

If you suspect any third party subscriptions, google: "movistar + extra charge on invoice" and you'll find a link explaining the steps to de-activate.

Movistar, if you have a professional pride, BE TRANSPARET!, educate your service people and stop balancing on the boarder of fraud. This conduct is unacceptable!

AVOID THIS COMPANY AT ALL COSTS

Used a (expensive) Moviestar SIM card during my time living in Spain. When I moved back to the UK I tried to end the contract (which I was allowed to cancel at any time)

I received the following treatment from Moviestar: -

1. It took a total of 16 telephone calls to them to cancel my contract
2. I was transferred from department to department, left on hold for more than 45 minutes on multiple occasions
3. I was interrupted whilst I was explaining myself and just transferred to another department on some occasions
4. Sometimes they just TERMINATED the call whilst I was talking or on hold
5. The English speaking customer service advisors were never available, or when they were, were not authorised to process contract cancelations and so transferred me back to original department that didn't have English speakers. It was like a loop being transferred between the two without any resolution.
6. In the last few calls I spoke in Spanish, I have a decent level, and they still were pretending to not understand me until I was forceful with them and didn't let them just talk over me and FINALLY they processed the cancelation

A truly frustrating experiences.
I will never be a customer of theirs again

Worst of them all is Movistar. To start of we were in a contract for fibre optic and when the technician came he told us he would come back the following week to install it as it was almost impossible to install fibre optic in our house. So he installed a temporary normal router for the week. He was never heard from again and everytime to contact the company was pointless as they would tell us to ring back tommorow. Movistar then told us we had to pay for the full contract with all the charges of fibre optic when we were getting 0.6m/s. They said it would improve in the next month, it didnt and 8 months later the Internet just stopped working. All contact with Moviestar customer service was just rude and unhelpful and sometimes if they couldn't find a solution they would just hang up the phone and this happened more than once. On top of all that random monthly chargers for exsesive use of mobile data and minutes happened every month. When we contacted moviestar about this are account data was deleted and reset so no proof could be given this was happening. We changed to orange last month and they installed fibre optic in our house within half an hour we now get 500m/s and two phone contacts for half the price we were paying at moviestar. Unless you enjoy being scammed and fed lies stay away from moviestar.

Worst customer service ever. The décoder of TV Movistar was broken, impossible to get someone to respond. Customer service agents are extremely rud, couldn’t get tilll the end of conversation, they cut off !