Milk & More Reviews 

28,997
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,790 reviews, reviewers had a great experience with this company. Customers frequently praise the reliable early morning deliveries and the great convenience of adding extra grocery items online before the evening cut-off time. People also appreciate switching to glass bottles, noting that it successfully helps reduce plastic waste while ensuring fresh products are safely left on the doorstep. However, some customers also noted that milk can spoil or go sour quickly when it is delivered very early in warm weather conditions. Reviewers mentioned that items occasionally sit outside for several hours in the heat before being retrieved, leading to quality concerns during the summer months.

What people talk about most

Delivery service

People report positive experiences with delivery_service, noting that orders arrive promptly and reliably on... See more

Product

Clients share positive opinions on product quality, praising the fresh taste and convenience of having items... See more

Service

Reviewers mention positive feedback about service, highlighting its overall reliability, convenience, and... See more

Order

Reviewers highlight positive aspects of ordering online, appreciating the convenience of adding extra items... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My milk is delivered 3 times a week in the early hours of the morning by a very quiet person whom I have never met! Although my bedroom is next to the porch, my order is placed in the cool bag provi... See more

Rated 5 out of 5 stars

My mobility is poor and I cannot use the local shops for my provisions. I do value the service you provide. I shop online about once a fortnight with my local supermarket but obviously certain items... See more

Rated 5 out of 5 stars

We never see our milkman as he delivers very early, but he,'s brilliant giving sensible substitutions when things go wrong. He has never let us down. An excellent service with a good website

Rated 5 out of 5 stars

My Order is delivered before I get up each day it is expected - safe and sound, with the bottle of milk, butter, eggs, etc put in the cool box. Loo rolls in the large cool box when delivered. This i... See more


Company details

  1. Milk Delivery Service
  2. Dairy Store
  3. Grocery Delivery Service

About Milk & More

Written by the company

At Milk & More, we are passionate about encouraging people to eat well and live sustainably. We do this by championing smaller suppliers who we trust to provide the very best products for us to deliver to your doorstep.

Our mission is to deliver a positive impact on local communities, the environment and ultimately you.

Deeply rooted as a British icon, we strive to continue both the milkman legacy and its expansion. We now conveniently deliver over 200 exceptional products ordered via our website and app to doorsteps around the country before 7am.

Find out more about our wonderful suppliers, our dedicated farmers and our investment into their future, as well as how we are becoming even more environmentally friendly.

VISIT OUR WEBSITE

Real British milk and other delicious products delivered to your doorstep.

Written by the company

Milk & More offer a fantastic range of products with no delivery fee and no minimum order charge when you place your order online at www.milkandmore.co.uk.

Free Delivery by 7am

Order up to 9pm the night before

We deliver to your doorstep first thing in the morning, so you have everything you need in time for breakfast. Place your order before 9pm and we can deliver to your door by 7am on your next delivery day. Our doorstep deliveries are simple and convenient, so you're never left waiting around for your order to arrive.

Contact info

4.2

Great

TrustScore 4 out of 5

29K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(28,997)

1,750 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Years of excellent service

For all the years I have had my milk delivered by Milk and More they have been excellent and reliable delivering in all weathers and very early in the morning too. 10 out of 10. 🤗

1 July 2026
Unprompted review
Rated 1 out of 5 stars

This company used to be reliable…

This company used to be reliable however, in the last few months I have had 3 missed deliveries and 2 contaminated bottles of milk and juice.
Although the customer service apologises they do not offer a refund until I ask for one. Also they do not offer compensation for the inconvenience of not being able to have breakfast until I go to the shops. Very poor customer service.

25 July 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi,

Thank you for sharing your feedback with us.

We are very sorry to hear about your recent experience with us.

We have previously sent you an email requesting further information regarding these concerns; however, unfortunately, we have not received a response.

If you could please send us the account details at contact@milkandmore.co.uk so we can investigate and escalate the matter to the relevant team for further review.

We appreciate you bringing this to our attention and hope to hear from you soon so that we can look into this thoroughly and work towards resolving your concerns.

Kind regards,
M.Ali

Rated 5 out of 5 stars

Fantastic Service

Deliveries are always nice and early so the milk is here in time for breakfast or whenever you need it.

If there are going to be any issues with delivery staff holidays we receive emails informing us that delivery times are subject to change, which is very fair.

It’s so easy to skip or edit deliveries up to 9pm the night before.

A wonderful service, we’re so pleased to be a part of The Milk and More Family and doing our best to protect the environment.

25 July 2026
Unprompted review
Rated 1 out of 5 stars

Complete fraud

Complete fraud
Deteriorated from the 70s flavours variety were all different filling a top and bottom tray like coco nut rose cheery lime lemon coffee now 4 bland flavours repeated 4 x
Go bankrupt or bring the old thing back

24 July 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi Ruby,

Thank you for taking the time to share your feedback.

We're very sorry to hear that you were disappointed with the flavour selection.

We previously sent you an email requesting further details about your concerns, but unfortunately, we have not received a response. We would really like the opportunity to investigate this for you.

Could you please email us at contact@milkandmore.co.uk with details of the specific product and the flavours you were unhappy with? Once we receive this information, we will be able to investigate the matter further and, if necessary, escalate it to the relevant team for review.

We appreciate your feedback and look forward to hearing from you.

Kind regards,
M.Ali

Rated 5 out of 5 stars

Great Delivery

It great having our milk delivered early in the morning and also it helps with glass bottles to be more green. We can also add other items to our order for delivery at the same time as the milk. The delivery service is good.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Great delivery service of fresh milk

Great delivery service of fresh milk, I have been using this company for years and I can’t fault their service and customer care. Ordering extra milk or other products is easy on the website or app, you can suspend deliveries when away. I was always forgetting to buy milk on the way home, so this is super convenient, you can order extra milk for the next day before 9pm. It has been delivered in all weathers too.

24 July 2026
Unprompted review
Rated 3 out of 5 stars

Good delivery, but quality of milk no as good

Milk and other products are delivered to the doorstep reliably and we rarely have any of the items ordered out of stock. However this summer, despite having a cool box with ice packs, the milk has more often been sour than not.

Update: phone call from M&M much appreciated.

23 July 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi Aldyth,

Thank you for taking the time to share your feedback.

We're sorry to hear about the issues you've experienced with milk deliveries.

As discussed over the call, we have processed a refund for your delivery on 20th July. Please be assured that we have also escalated this matter to our Quality Control Department for further investigation to help prevent similar issues from occurring in the future.

We appreciate your continued trust in our service and thank you for bringing this to our attention. If you experience any further issues, please don't hesitate to contact us.

Kind regards,
M.Ali

Rated 5 out of 5 stars

Five Star Service

An all-weather, all-year-round reliable service. Clear and easy-to-follow website, making ordering and managing your account straightforward.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

We’ve had a fantastic experience with…

We’ve had a fantastic experience with Milk & More. They’ve never missed a delivery, the milk is always fresh and tastes great, and there’s a brilliant range of other products too. It makes life so much easier for our busy family, and we love that it’s a more environmentally friendly way to shop. Highly recommended!

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Milk and more are always reliable whst ever the weather.

No matter the weather hail,snow, blow or the temperature reaching new heights our products are delivered to our door on time. Milk and More are always reliable and good value for money. Milk and More will always inform you of any changes they need to make well in advance of your delivery.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

We have been with Milk & More for about…

We have been with Milk & More for about 5 years now and apart from a very few occasions the milk is always on the doorstep by 7 am. When there have been days where there has been a problem (about 1 per year on average) the order has been delivered by 10am.
Great service from our milkman and glass bottles are rinsed and returned.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Milk & More

Milk & More fresh milk is always delivered to our door never late or missed. I cannot fault this service at all, the milk tastes delicious and does not go off as quickly as shop bought.

22 July 2026
Unprompted review

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