I loved visiting the store in Barcelona, I always bought shoes online before ! I received a lot of fashion support from the local team as it was absolutely difficult to choose one pair of shoes, ther... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always expecting quality when buying Miista. I have bought multiple pair of shoes, from boots, sandals, heels and if I’m willing to invest in a good quality and unique pair of shoes, I’ll always go ba... See more
Company replied
Visiting Paris and found Miista. The store employees were amazing and so very helpful. Especially Amber 🩷. I bought a pair of beautifully crafted soft leather low pumps to wear with jeans. If you... See more
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miista has quickly become one of my favourite shoe brands! from boots to summer shoes, i’ve been nothing but happy with how comfortable everything is, and how quickly my orders arrive! also, the custo... See more
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Company details
Written by the company
Handmade footwear, clothing, and accessories with a commitment to the alternative and the future of creativity, collaboration and craftsmanship. We invite you to discover Miista's Short Supply Chain, our dedication to The Opposite Thing. Worldwide shipping available.
Contact info
30 Vyner Street, E2 9DG, London, United Kingdom
- customercare@miista.com
- www.miista.com
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best footwear brand
Best footwear brand! Miista is way above any other high-end fashion brands: outstanding quality, perfect fit, great design. Really worth the money!
29 June 2026
Unprompted review
Reply from MIISTA
Hi Kristina,
Thank you so much for your incredible review!
We’re truly honored to hear that Miista stands out as your favorite footwear brand. Knowing that you appreciate our quality, fit, and distinctive designs means so much to us.
We put a lot of passion into creating pieces that feel special and made to be enjoyed, and we’re so grateful for your support.
Thank you for being part of the Miista community 🤍
Kindest,
Inês
Miista Customer Care
Reply from MIISTA
Hi Alice,
Thank you so much for your lovely review!
We’re delighted to hear that you enjoyed your Miista experience and that you’re loving your Imogen Boots. We’re so happy that the fast delivery and design of your new pair made such a great impression.
Thank you again for your support✨
Kindest,
Inês
Miists Customer Care
Fast reply in the costumer service
28 June 2026
Reply from MIISTA
Hi Eline,
Thank you so much for taking the time to leave us a review!
We're delighted to hear that you were happy with our customer service. Your kind words mean a lot to us, and we truly appreciate your support.
We hope you're enjoying your Miista piece and look forward to welcoming you back again soon ✨
Kindest,
Inês
Miista Customer Care
exceptional customer service <3
I loved my Sigrid boots but unfortunately the zipper broke after circa 6 months of use. I was so pleased with the customer service: everything went smoothly, replies within hours, I felt immediately understood and helped, they kept me updated throughout the process of shipping to Portugal and the repair, and I had my boots back within three weeks.
It was in such contrast with an other recent experience where a boot of a high end designer store was defect and I eventually waited for six months whilst I had to ask them for any communication with me. I really think good customer care makes a brand and it shows that Miista, although they are huge and continue to grow, care about their clients and their products! Thanks :))))
29 June 2026
Unprompted review
Reply from MIISTA
Hi Mayke,
Thank you so much for your incredible review!
We’re truly grateful for your trust and for giving us the opportunity to take care of your Sigrid Boots. Knowing that you felt supported throughout the process means the world to our team.
At Miista, we believe our relationship with our customers goes far beyond the purchase — we want every pair to be loved, cared for, and enjoyed for years to come. Your kind words are a beautiful reminder of why we put so much dedication into both our craftsmanship and our Customer Care.
Thank you for being part of the Miista community and for your continued support🤍
Kindest,
Inês
Miista Customer Care
your costumer service
your costumer service! i have some doubt about the size and they were very polite and pattiente with my Qs
20 June 2026
Reply from MIISTA
Hi Camila,
Thank you so much for your lovely review!
We’re so happy to hear that our Customer Care team was able to support you and help with your sizing questions. Making sure you feel confident with your Miista choice is exactly why we’re here!
Thank you for taking the time to share your experience — we truly appreciate your support and hope you love your new pair!
Kindest,
Inês
Miista Customer Care
My favorite shoe brand
My favorite shoe brand!
Uncompromised quality and comfort.
Unique designs that never go un-noticed. Clothes are too expensive for me (personally, though quality justifies the price) keep doing an awesome job!
29 June 2026
Unprompted review
Reply from MIISTA
Hi Noa,
Thank you so much for your incredible review!
It means the world to hear that Miista is your favorite shoe brand and that you appreciate the quality, comfort, and unique designs behind our pieces.
Feedback like this is exactly why we work so hard every day — to create footwear that feels special, stands out, and brings confidence to the people who wear it.
Thank you for your support and for being part of the Miista community✨
Kindest,
Inês
Miista Customer Care
Just purchased my first pair of MIISTA…
Just purchased my first pair of MIISTA online. My daughter, a shoe designer, introduced me to this brand when in London when we visited the shop in Sloane square. The models are really appealing and the material very good quality so Once back in Rome I wanted to try my first purchase. It was really easy to choose and to order on their site and I am actually waiting to receive my pair of suede shoes. I will keep you posted once I get them.
27 June 2026
Reply from MIISTA
Hi Arianna,
Thank you so much for sharing your lovely experience!
We’re so happy to hear that your daughter introduced you to Miista. It means so much to know that our designs and craftsmanship caught your eye.
We hope you are enjoying your new loafers. Thank you for choosing Miista and for becoming part of our community🤍
Kindest,
Inês
Miista Customer Care
Reply from MIISTA
Hi Erin,
Thank you so much for your lovely review!
We’re delighted to hear that you’re enjoying your Talla Courts. We put a lot of care into creating pieces that combine unique design, quality, and comfort.
We hope they become a favorite in your wardrobe and that you enjoy wearing them for many occasions!
Kindest,
Inês
Miista Customer Care
I love Miista so freaking much!
I love Miista so much the design and materials are superb. I buy from Australia and the pieces always arrive without any issues
27 June 2026
Reply from MIISTA
Hi Florencia,
Thank you so much for your amazing review!
We’re so happy to hear how much you love Miista and that our designs, materials, and attention to detail continue to make an impression. It means so much to know that your Imogen Boots arrived smoothly all the way to Australia.
Thank you for your continued support and for being part of the Miista community 🤍
Kindest,
Inês
Miista Customer Care
Reply from MIISTA
Hi Vittoria,
Thank you so much for your lovely review!
We’re so happy to hear that you’re loving Miista and your Ernie Sandals. It means a lot to know that our designs and craftsmanship have made such a great impression.
Thank you for being part of the Miista community✨
Kindest,
Inês
Miista Customer Care
Reply from MIISTA
Hi Manon,
Thank you so much for your lovely review!
We’re so happy to hear your kind words about our team. Creating a welcoming and personal experience for our customers is something we truly care about, so it means a lot to receive your feedback.
Thank you for your support and for being part of the Miista community!
Kindest,
Inês
Miista Customer Care
The service is great
The service is great, the shoes are beautiful and comfortable. I only put 4 stars for now because I’ve yet to see how they last in time.
27 June 2026
Reply from MIISTA
Hi Marie,
Thank you so much for your lovely review!
We're delighted to hear that you loved the service and found your shoes both beautiful and comfortable. We hope you're enjoying your Raeny sandals and that they become a favorite in your wardrobe.
Thank you for visiting our Paris store, and we hope to welcome you back again soon!
Kindest,
Inês
Miista Custumer Care
Miista store in BCN was insane !
I loved visiting the store in Barcelona, I always bought shoes online before ! I received a lot of fashion support from the local team as it was absolutely difficult to choose one pair of shoes, there are too many that I love <3 i bought my dominatrice boots that I wanted since long time and haven’t worn them yet because its too hot ehehe
My partner in crimes working at the store, Kai and Juanchurro, Made me laugh and helped me in the choice. I love the brand, you imagine and dress up a strong and powerful woman, that’s what makes me always come back !
19 June 2026
Reply from MIISTA
Hi Gaia,
Thank you so much for your incredible review!
We’re absolutely delighted to hear about your experience at our Barcelona store. It’s amazing to know that after discovering Miista online, you finally had the chance to visit us in person and enjoy the full Miista experience.
We’ll make sure to share your lovely words with Kai and Juan Carlos — they’ll be so happy to know they helped make your visit memorable (and fun!).
Thank you for your continued love and support for Miista. Creating designs that celebrate confidence, individuality, and powerful self-expression is at the heart of what we do, and we’re so happy to have you as part of our community🤍
Kindest,
Inês
Miista Customer Care
All incredible ❤️
21 June 2026
Reply from MIISTA
Hi Martina,
Thank you so much for your lovely review!
We’re so happy to hear that you had an incredible experience and that you’re loving your Abisai Sandals. It means a lot to know that our designs and craftsmanship have made such a special impression.
Thank you for being part of the Miista community✨
Kindest,
Inês
Miista Customer Care
attention to detail 💕✨
everything was perfect. I love the design, the material and how it is delivered to the costumer (with the cute card)
20 June 2026
Reply from MIISTA
Hi Elisa,
Thank you so much for your beautiful review!
We’re delighted to hear that you appreciate the details behind your Miista experience, from the design and materials to the special touch of the handwritten card.
We put a lot of love and care into every order, so it means so much to know that these little details made your experience feel memorable.
Kindest,
Inês
Miista Customer Care
Loved the sample sale!
Sample sale had tons of shoes in many sizes, even though it was the last day! Staff was super sweet and deals were pretty good considering original prices. Clothing prices were a bit steep though. Very cool experience and love my new flats!
28 June 2026
Reply from MIISTA
Hi Carmen,
Thank you so much for sharing your experience!
We’re so happy to hear that you enjoyed our Sample Sale and had a great time discovering your new Miistas. We’ll make sure to share your kind words with our team — it means a lot to know their help and energy made your visit even more special.
We’re always excited to give our community the chance to find unique Miista pieces and enjoy a more accessible way to discover our collections.
Thank you again for joining us🤍
Kindest,
Inês
Miista Customer Care
Amazing !
To start .. loved your items so much I couldn’t choose which one I liked more so I got them all ☺️
The costumer care was awesome and nice
After receiving my order which didn’t take too long since I’m in Saudi Arabia the packaging was so nice but what made a huge difference was the cards personally written for me it was so sweet and thoughtful of you !
And keeping the best for last the items were nicer than I thought I LOVE them .. the craftsmanship was great . That was my first time buying from you but for sure won’t be the last ..
Thank you very much for the whole experience. God bless you and wish you all the best ..
28 June 2026
Unprompted review
Reply from MIISTA
Hi Munnera,
Thank you so much for your incredible review!
We’re absolutely delighted to hear that your first Miista experience was so special✨
We put a lot of care into creating not only unique designs, but also a memorable experience from the moment your order arrives. We’re so happy that the personal touch of our handwritten cards made you feel connected to the Miista team, even from far away.
Thank you for choosing Miista and for your beautiful words. We can’t wait to welcome you back and be part of your next Miista discovery!
Kindest,
Inês
Miista Customer Care
Reply from MIISTA
Hi Yuhsien,
Thank you so much for your lovely review!
We’re delighted to hear that you’re enjoying your Nikoletta Sneakers and that you appreciate the unique design, quality leather, and carefully considered color combinations.
Creating pieces that feel distinctive while showcasing exceptional craftsmanship is at the heart of what we do, so it means a lot to know these details stood out to you.
Thank you for your support — we hope your Nikoletta Sneakers become a favorite in your wardrobe!
Kindest,
Inês
Miista Customer Care
I have four pairs of Miistas!
I have four pairs of Miistas!
Im super satisfied with all of them, the oldest pair is 4 years old and honestly I’ve worn them in so many occasions they are still great.
just ordered the fifth, I hope the standard and quality will be the same
27 June 2026
Reply from MIISTA
Hi Anja,
Thank you so much for this incredible review!
Four pairs of Miista (and a fifth one on the way!) — we couldn’t be happier to have you as part of our community. It’s so special to hear that your first pairs have been with you for years, through countless occasions, and are still bringing you joy.
We design every pair with the intention of creating something that feels unique from the first wear and continues to become more personal over time.
Thank you for trusting us and for being part of the Miista community🤍
Kindest,
Inês
Miista Customer Care
Reply from MIISTA
Hi Elenore,
Thank you so much for your lovely review!
We’re delighted to hear that you had a great experience and that you’re happy with the quality of your Yeida Ballerinas.
We put a lot of care into creating pieces that combine thoughtful design, craftsmanship, and comfort, so it means a lot to know you appreciate it.
Thank you for choosing Miista — we hope your new pair becomes a favorite in your wardrobe!
Kindest,
Inês
Miista Customer Care
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