Michaels Stores Reviews 1,425

Every time I have an order shipped to my house from the Michaels warehouse or whatever the items have ALWAYS arrived broken. Michaels can't package and ship for shit. Ordered the christmas swan and the swan arrived with a broken neck and crown. Ordered two wall curios both arrived broken all to pieces. Ordered a table curio, box had a hole in that made the top part of the design arrive broken, box was not even adequate enough for the item so the top part was sticking out. Tried to leave a review on the website and michaels kept rejecting it, so I came here to kick them in the teeth

I recently purchased some holiday items from the Michaels online store & when the arrived today I noticed several things that pertain to the shipping of the items, not the products themselves.

First of all, the box was about 4x too big for what I bought, it was "sealed" with one piece of tape across the top of the box that was coming off & the label was ready to fall off, as well, hanging on by one corner. Whomever packaged it, basically threw everything in the box with one piece of packing paper placed on top, nothing was protected. It is a miracle everything arrived without getting broken.

The box also had a slit across one side and was smashed in on several sides due to several reasons.
Two of those reasons are Michael's responsibility:
1.) The employee used a box that was at least 4x too large &
2.) The quality of the box was shoddy. It was 32 lb test.

I have an eBay shop & I only use quality 200 lb test boxes that are the right fit for the products I sell, I bubble wrap every item & make sure everything is packed securely, inside and out. I treat my buyers the way I wish to be treated & package their items as if they were my own, with care.

After this experience, I will never purchase anything from Michael's online store again. That isn't the kind of service I wish to receive when I am spending my hard earned money in any store, whether it is online or a brick & mortar shop.
Do Better!!!!!

I’m genuinely baffled by our experience at the Roswell Road East Cobb Avenue Michaels in Marietta Georgia. We took three teen girls who love art and allowed them to browse while we (their moms) stayed in the store. They were quiet, respectful, and simply looking through the store.

In the marker aisle, there was butcher paper completely covered in marker scribbles, which gave the clear impression that testing markers there was acceptable. The girls drew a small heart and small doodles while testing them - nothing malicious.

An employee approached them and told them they weren’t supposed to do that, which they immediately apologized for. That should have been the end of it. Instead, he remained there, went on about it way too long, and even made a comment to another customer about “teenagers.” It felt condescending and unnecessary, especially considering we were right there in the store supervising. (Which he clearly did not know that adults were with them - and assumed that they were teenagers alone in the store)

The girls were upset and wanted to leave - we asked them what happened and then decided to go find someone to speak to. We spoke to another employee who claimed the store has special “sensors” for that aisle and that police have been involved over marker testing - but there were NO signs posted and the aisle was visibly covered in test marks. Again, butcher paper had been put out through this aisle too. If this is such a serious issue for them, clear boundaries would prevent misunderstandings.

It was all just so oddly extreme and unnecessary. A simple "Please don't test the markers" would of been fine.

I called corporate, and they were surprised by how this was handled. They were kind, but I have little hope that the store management will take our complaint seriously. I think there needs to be better training protocols for how to deal with customers.

I shopped today at Michaels in Timonium Store #4801 around 7.38pm on 11/3/2025 and was very impressed by two team members. The sales person a woman for which I did not get the name helped me find the paperbags and Helium container by taking me instead of just showing vaguely in the direction. Great csutomer service I thought. At the check out counter was the most friendly young gentleman who guided me to a getting my coupon and was so easy to chat with. He reminded me as well to get the cart back to the shop which I thought was wonderful. Holding me accountable and being kind is a must. I told him I absolutely would and he shouted a big thank you when I pushed the cart through the entrance back. Such a great experience with two employees! Keep up the great work and I will return soon.

I had an absolute nightmare experience with Michael’s that I explained in detail in my original review. To emphasize how bad it was, they sent my order to the wrong address, and when I noticed this when tracking the order and made them aware of it they repeatedly had the carrier return the order only to repeatedly mail it to the wrong address even though my correct address was in my account - and that was made worse by many communication problems and broken promises as I tried to get it resolved. I came back today and erased what was in my original review to say that I received an email asking me to review my recent purchase. I shared in that review my nightmare experience. Shortly afterwards, I received contact from a customer service representative named Tiffany who was an absolute gem. Unlike the many other customer service reps I’d talked to who didn’t help or keep one promise they made, Tiffany stuck with me and went above and beyond to get the issues resolved by keeping her promises on everything she promised to do and staying in communication with me every step of the way. If I were just going to review Tiffany, it would be 5 stars. Weighing Tiffany’s help with the previous lack of help, I’m changing this review from a one star to a three star. Tiffany should get a raise and a promotion she did such a good job.

I ordered fragile ceramic Day of the Dead decor for an event coming up in 4 days. When I picked up the box I could hear the pieces rattling around - dismayed to find upon opening that there was ZERO packaging around any of the pieces. Someone just threw them all into a box together. I've never seen anything like this before, don't understand how or why anyone would ship something like this. Replacements won't arrive in time. Very disappointing.

I love this store. Paint is always on sale and I never have to wander around looking for something, since I know exactly where it is. Well stocked and usually friendly staff.

I would give it a -5 if I could. Michaels is a terrible horrible corporation. And comenity their credit card service with bread.com is really nasty. I made a purchase for $80 on September 1st. I brought back half of the order. I waited for a new statement to come via email. It came 3 days ago telling me that my balance due of $37 was due in November. In the meantime this morning I got a phone call as well as the text from comenity telling me that I was past due. They all tried to tell me that I was having paperless statements and that I was late on my payment and no matter what I said about the email statement coming 3 days ago they refused to listen to me. They finally agreed that they could reduce the late payment by $15 which is half of it. So I basically brought back over $30 worth of stuff which I am basically being charged for now. I'll have to write another review about their terrible rewards program. It is so bad. Most companies if they give you loyalty rewards they really give you loyalty rewards that you can use. They don't take them away after 30 days.

The yarn selection is small, expensive, and of terrible quality. Their "loops and threads" cotton that I purchased has stained my hands while working on my project as the dye has apparently not been properly set.

You need to change the name. Necro no mic on. 8belz ding ding.

I was shopping for some iron on patches for our family to put my son‘s football numbers on our T-shirts for senior night. There was only one package in the color that I was interested in and I went to the front of the store to ask the manager, Amber if There was a possibility that there were more in stock. Amber couldn’t be bothered to even look at what I was shopping for, couldn’t be bothered to check and see if they had any more, couldn’t be bothered to scan the product to see if there were more… Nope, all of that was too much effort. She simply said whatever we have is on the floor. Now let me get started on the floor… It is so crowded and cluttered and disorganized. you can’t shop without literally having to walk every square foot of this store. And the store is dirty. I won’t be back… Teenagers have more grace class and appreciation for their customers than Amber does.

Horrible Customer Service. I had chatted with Michaels several times and the service is pretty bad. I recently asked about a coupon scrolling at the top of the app that ready 30% off regular priced items. I shopped and loaded up my cart only to find out upon checkout that the coupon has expired. I tried to chat and 2 times I was left hanging. Waiting well over the time to chat with someone. You're got to get better Michaels. The customer service has gone way downhill.

If you order fabric online, check your purchase when you pick it up!!! I ordered 3 yards got 2 1/2 and now I have to make a trip back to get the correct yardage!!!! I know Michael’s doesn’t care but I’ll definitely think twice shopping online for fabric!!!!

The app is sluggish and freezes often. Their fabric selection contains prices that re too high for the quality of the fabric. Many of the fabric photos are unclear or blurry. I had such high hopes when I heard they were taking over some Joanne’s stock, but am very disappointed and will have to shop for fabric elsewhere.

I really loved how a staff member named Allison who works at the Dartmouth Nova Scotia was very helpful and friendly .

Well where do I start.. I ordered same day delivery yesterday and get the confirmation email.. and I wait checking to see the status still sitting at the store no nothing picked or waiting for driver to pick up. So I call the store today and go from it a driver issue to we don’t have it.. store manager said I have to call customer care to see what happened. Still waiting. I called customer care and was told they have the since 12:54 pm yesterday.. my question where’s the customer service.. I get certain things happen but when I pay extra for something. I expect a call or text and I got nothing… so I hope I get something today.. I have learned my lesson never again will I shop at Michael’s.. they will never be a Joann’s… oh the store pickups are worse…

I can’t speak for anyone else’s experience but I’ve had exceptional experiences at Michael’s for 20 years at least.
My local store in Chicago is spotless and stocked with both great craft items and more but also stocked with exceptional associates who make it a pleasure to shop.
The reason I decided to write this review is also because I had 1 unfortunate interaction with a manager today 1x in 20 years and I emailed Michael’s customer service (and it’s Sunday) to lodge a complaint and got a reply in 4 minutes with a sincere apology. If there were 10 stars available that still would not be enough to rate the experience I’ve had overall at Michael’s.

I placed an order online for delivery and somehow half the order was changed to pick up at a store no where near me. Do better.

I adore the products here. I purchased several Halloween decor objects online and had them shipped. They were packaged just.. loose in a box with minimal packing material so of course they were all smashed to bits. What the heck???

Products. After several years of moving away, I had an opportunity to shop at my familiar store in Port Coquitlam I enjoyed the experience but am now completly disillusioned as I find an item I purchased was old stock and the battery dead. It was the finger row counter in the knitting section. Seems Michaels now does not care that a customer can purchase something (pay more than on the web) and get stuck with an item that is not usable. The staff there are still great. The selection good but reliabillty in the products no so much... .