Michaels Stores Reviews 1,425

I measured my
Opening and searched the site and it was so easy to find my mirror accommodations! Turned out perfect! Wanting to post Before and after photos! Where?

Since Joann went out of business Michaels is the only game in town when buying yarn or very little fabric. The store is messy, common in the craft world, employees ok, but the customer service is absolutely horrible. I ordered yarn online and received all but one skein of yarn. It was shipped separately to the east coast (the other side of the US from me). I have no way to connect with Michaels to let them know. Still trying to figure out what the heck to do about this. USPS, the other very poorly run business! hahaha

For years, Michael’s was my go-to destination for all things crafts. However, over the past three years, my once-decent shopping experience has deteriorated into a complete disappointment. After my recent holiday shopping experience, I finally decided to close my account and unsubscribe. I'm just fed up with the ineffective coupons—whether in-store, online, or anywhere else—and their utter disregard for customer satisfaction. It’s frustrating that there aren’t any contact or feedback options for those aloof office managers who seem to just sit in the back, devising ridiculous hurdles for customers trying to make a purchase. No thanks. This explains why so many people are turning to Amazon—no inflated prices luring you in with bogus coupons that don’t work, no store credits slipping through your fingers after you leave, and no shopping dictated by their inconvenient hours. Do I want Amazon to be the only player in town? Absolutely not. But retailers, if you continue to cling to these outdated tactics, you’re asking for it. Goodbye, Michael’s!

Sign said “buy two get two free” on the ribbon aisle. When I went up with 2 of one kind and 2 of another the salesperson said “oh it doesn’t work that way.”
So I bought two spools of the same 2” x3 yards labeled “velvet” ribbon. The spools cost $11.99 EACH. There was cellophane over the ribbon. When I went to do my project I took off the cellophane and it was actually very thin very stretchy fabric that was cut to two inches wide. Absolutely NOT VELVET ribbon but cheap fabric.What a scam to customers. I will not be buying at Michaels anymore.

I purchased a after Christmas item, a lite small Burch tree, regularly listed at $99.99, on sale on 12/29 for $40. There were not signed bout 'all sales final' or anything like that. I unboxed it on 12/31 and plugged it in. Some lights went on, some did not. I pulled and pushed various things on the tree, but some light came on while others did not. I took the tree to the same store I purchased it at on 12/31 with my original receipt. I was told that they would not refund my money nor even let me exchange it for another one. Nothing. I was just out of luck, because it was a Christmas item. This is absolutely HORRIBLE policy. I will NEVER shop there again and encourage others to buy elsewhere as well. HORRIBLE.

There was an animal caught in the compactor and thrashing its body against the wall. A nasty woman I believe to be the manager came out screaming at me and refused to stop compacting so we could help the animal. In fact they used it more. I called corporate office in Texas and no one would call me back. They refused any offer to help the animal
I will NEVER shop at any Michaels store ever again,.

I ordered a Christmas tree and gave detailed instructions to apartment bldg, my unit & required signature for delivery. It was dropped off to at vacant bldg, and of course no signature was obtained. Customer service ignores my request for an update on my refund.

I would give zero if allowed. Started with an online purchase that I had used my rewards on and come to find my receipt doesn't reflect that attempted to call customer service after I placed my order to cancel the order but the wait time was over 2 hours chat was over an hour called back again the next following day sat on hold for 2 hours got nowhere filed a complaint was able to finally get my order canceled. The customer service said they are busy which is why long hold times. That is not acceptable, they were not going to cancel my order as they told me i had to do it under the hour after i placed it. However the 2 plus hour wait time made it impossible. Today we went into the store today to shop for some Christmas clearance items they have nothing marked you have to find a store representative to scan each item to tell you the cost. They do t tell you original price just what the sale cost is. Deceptive practices for sure. Michael's has gone downhill I was there last year shopping had no problems I don't know what happened this past year but it needs help.

Unhappy with not getting my refund
Email said charcoal art pencil unavailable
Should not take that long to get back my refund

I placed an online order for a qty:8 of 1 item, which they said they had in stock. I got a message saying my whole order was ready. I came to pick it up and only 2 items were in the bag. No message or employee telling me my whole order wasn’t complete, just my order there to grab (which anyone could have grabbed, they don’t check ID, you just grab what you want). They’ve left me in an impossible position where I no longer had time to order elsewhere. I will be taking my business some place else from now on. If they can’t fill orders for items in stock or at the very least tell people when they can’t, then they don’t need my business.

Today I visited the Glendale CA store. There were no employees on the floor that I could find. The item I wanted to buy had no price on it. After waiting (a long time) in the checkout line, I was barked at by the only employee in the store, who seemed to know only one word in human language “card”, which she kept shouting to every customer waiting in line. I tried to explain that I needed to know the price of the item I wanted to buy, and I wanted to use a coupon before I decided if/how to make the purchase. She didn’t bother to look at my coupon, but said I couldn’t use it for Christmas sale merchandise. I don’t see any restriction about that on the “rewards voucher” I have, nor in the email it came in. Meanwhile, she punched in some info on a computer screen and said I had to pay with a credit card. So I guess she decides whether or not customers want to make a purchase(!) after deciding their rewards voucher is no good without looking at it.

What a joke! Went to my closest Michael’s store because I was searching for a specific item that they said they had in stock. It said there was 14 of this item in stock I get to the store and the item is not there. There are three employees looking for it one only seem to generally care the other two had attitude about it. They tried convincing me to go to another store, which I was like. Why would I wanna go to another store when this one says there’s 14 and you can’t find them why would I travel another 30 minutes to play a guessing game?! so I get home I contact customer service and ask them if they’ll kindly ship me the item for free Shipping customer service agrees, but of course they have attitude , but it was very nice to give me the free shipping. I placed my order. It comes immediately, and the item is completely damaged up. It was like the jokes on me. I must of pissed somebody off and they sent me a completely damaged sign! looks like the sign have been through war and back! so I contact customer service. I tell them she sends another sign out, that one came today that one’s all messed too, at this point, I’ve had enough and I don’t care anymore and they clearly don’t want me to shop at their store which is weird. I was just trying to do something. They should have never agreed to give me the free shipping if it was gonna cause this much trouble and honestly, what a waste on their part that they spent so much money to ship out a damage sign twice to me! what was the point of that?! so clearly somebody was pissed, somebody is wasting Michael’s money & time and somebody made Michael’s lose a customer

What a mess to try to order. Won’t take my info several times. Says to call 800# which makes you listen to offers and puts you on hold for long time…
Fake voice answers
I’m still on hold
I’m going to Amazon

I attended the Michaels Craft Store at Market Crossing In Burnaby, BC. Canada.
The vibe in this store is horrendous! I’ve been in there plenty of times to know that the overall feel of the store is unpleasant. It starts with Store Managers like “Victoria” who are so unfriendly & rude! I truly don’t know how people like her got the position of store manager. The rest of the staff are NO BETTER. The moral in that place is very NEGATIVE. It seems like you can cut the tension of the store with a sword. It’s really sad cause I like the inventory and supplies but absolutely cringe when I have a question cause I know I have to interact with their staff.
The store should really invest in COACHING THE STAFF on being positive towards customers. Staff act like they’re forced to work there or something and I’ve even overheard them complaining about each other as I was shopping in one of the aisles recently. Anyhow, it is what it is, but I hope they improve because so far it’s really unacceptable.
Merry Christmas and happy holidays to all that read this.

I just received a package from Michaels. I bought multiple items, including a wooden board/easel and a bottle of ink. The bottle of ink was not wrapped and the bottle went free of its cardboard box. It didn't spill, thank the universe, it could have with the wooden board in the same box, but it was obviously sheer luck more than the careful planning and packaging of Michaels' team. All the other items were either wrong and/or in pieces. A roll of tape that is completely our of its plastic casing and a speedball drawing pen/nib kit with the pen and nibs free from the packaging as well and a metal ruler that i did not order. The pen and nibs seem okay, again more sheer luck... The carelessness of the team when packaging our orders is appalling. Getting the wrong item, that can happen, an honest mistake, but not wrapping A BOTTLE OF INK?!?!!

DO NOT ORDER FROM THEM IF YOU EXPECT YOUR GIFT TO BE NOT VISIBLE. I ordered the classic leg lamp from the christmas story movie for my mother. I have little money and now have to find something else to get for her. This thing came in its original packaging and guess who brought the package in when it was delivered? If you guessed my mom, youre right. So now my surprise is ruined. The level of incompetence with this company is so low. Right down to the people that you talk to on the phone. Not surprising that they dont hire genius level associates. I called and was on hold for over an hour to complain and find out if thwy could do something for me. Nope. Never again. I will never order anything from michaels nor will i ever shop there again. Im very angry. Dont give these dummies your money, youll be sorry.

I finally am giving up on Michaels! I tried to order the same items 2 different times without any luck. First time was for curbside pickup - RIGHT as I was getting ready to go pick them up, I get a message they don't have have either of them in stock.... this unfortunately isn't the first time their stock availability was incorrect. So then I order it to be shipped from a store in a different county who claims they have it in stock. Well, a week later, I get two totally different items than what I ordered.
The real nightmare started when I foolishly attempted to talk to someone in customer service. There chatbot wasted over 30 minutes of my time waiting for the agent to come on before it just kicked me back to the main menu that just kept repeating that my items were delivered and kicks me back into the main menu.
After waiting an entire hour, I FINALLY got someone to answer their phone line, and they said they will have it shipped out again, but there is no way to receive it any quicker than a week later.
Whole thing was a lesson in customer service purgatory. I miss JOANN so much...

3x since Halloween I went looking for items their website said were on shelves - even provided aisle locations. Nothing was in stock. No prices on anything. Asked an associate where their scanners were. Was told they were told by corporate to remove them all. Last night I ordered Xmas ribbon website said was in store. This morning they emailed cancelling my order cause it was not in stock. 3x in 5 weeks. Store employees look exhausted and frustrated. I felt the same after visiting or ordering on line to find website isn't accurate. Pricing has always been a scam. They're a few doors down from a Marshall's that has similar items for 1/3 their "compare to" pricing. Just shut it down and let people move on with their lives.

I waited in line for almost 45min at Michael's off the 377 in Watauga TX. I was at the framing counter. The lady was supposed to help me see if a flag would fit in a shadow box. After waiting patiently all this time for her to finish 2 customers, it was my turn. Well another lady walks up. She told the lady she had to take care of me first. But she didn't, she went to the lady and made me wait even though I was there 40 min before this other lady. I was so hot I had to leave, in order not to cause a scene.. that was very unsat!!.

I have never had a problem buying anything at a brick and mortar store. I decided to purchase cookie tins online because the Michaels I went to didn't supply it.

I ordered three decorative round tins for $25 on 11/14/25. What they delivered to me were 2 packs of 6 budget square blank canvas ??

I contacted customer service by phone and was greeted with How old am I ? If I am over 50 press 1 when I pressed one instead of being connected I was told I won some bullshit prize...

So instead of wasting further time on the phone I emailed customer service. It took a week to hear back from customer service and I was asked if I wanted a refund or a replacement. I chose a replacement as of 11/30/25 I have yet to receive said replacement.

Michaels also asked me to review their product online, I wrote of my whole experience and to no surprise here they denied my review. 😑