Michaels Stores Reviews 

Horrible Customer Service. I had chatted with Michaels several times and the service is pretty bad. I recently asked about a coupon scrolling at the top of the app that ready 30% off regular priced items. I shopped and loaded up my cart only to find out upon checkout that the coupon has expired. I tried to chat and 2 times I was left hanging. Waiting well over the time to chat with someone. You're got to get better Michaels. The customer service has gone way downhill.

If you order fabric online, check your purchase when you pick it up!!! I ordered 3 yards got 2 1/2 and now I have to make a trip back to get the correct yardage!!!! I know Michael’s doesn’t care but I’ll definitely think twice shopping online for fabric!!!!

The app is sluggish and freezes often. Their fabric selection contains prices that re too high for the quality of the fabric. Many of the fabric photos are unclear or blurry. I had such high hopes when I heard they were taking over some Joanne’s stock, but am very disappointed and will have to shop for fabric elsewhere.

I really loved how a staff member named Allison who works at the Dartmouth Nova Scotia was very helpful and friendly .

Well where do I start.. I ordered same day delivery yesterday and get the confirmation email.. and I wait checking to see the status still sitting at the store no nothing picked or waiting for driver to pick up. So I call the store today and go from it a driver issue to we don’t have it.. store manager said I have to call customer care to see what happened. Still waiting. I called customer care and was told they have the since 12:54 pm yesterday.. my question where’s the customer service.. I get certain things happen but when I pay extra for something. I expect a call or text and I got nothing… so I hope I get something today.. I have learned my lesson never again will I shop at Michael’s.. they will never be a Joann’s… oh the store pickups are worse…

I can’t speak for anyone else’s experience but I’ve had exceptional experiences at Michael’s for 20 years at least.
My local store in Chicago is spotless and stocked with both great craft items and more but also stocked with exceptional associates who make it a pleasure to shop.
The reason I decided to write this review is also because I had 1 unfortunate interaction with a manager today 1x in 20 years and I emailed Michael’s customer service (and it’s Sunday) to lodge a complaint and got a reply in 4 minutes with a sincere apology. If there were 10 stars available that still would not be enough to rate the experience I’ve had overall at Michael’s.

I placed an order online for delivery and somehow half the order was changed to pick up at a store no where near me. Do better.

I adore the products here. I purchased several Halloween decor objects online and had them shipped. They were packaged just.. loose in a box with minimal packing material so of course they were all smashed to bits. What the heck???

Products. After several years of moving away, I had an opportunity to shop at my familiar store in Port Coquitlam I enjoyed the experience but am now completly disillusioned as I find an item I purchased was old stock and the battery dead. It was the finger row counter in the knitting section. Seems Michaels now does not care that a customer can purchase something (pay more than on the web) and get stuck with an item that is not usable. The staff there are still great. The selection good but reliabillty in the products no so much... .

Michaels in Amarillo offers a small selection of JoAnn's fabrics, but they are not equipped to complete fabric transactions competently. Fabric is cut at a small table near the checkout area. The table has to be cleared of miscellaneous items which reveals a small cutting matt measuring 36"X 36". I asked for 1 5/8 yds of fabric and was told they only cut yards and half yards. Tapping on her phone, the clerk was unable to convert 5/8 yd to inches, so she measured out a yard, looked at me impatiently and asked, "Now how much?" I replied, "5/8 yd more, or make it 3/4 yd, if that's easier." Her response was to stare at me blankly until I looked for a conversion chart on my own phone. I gave her the answer, and she made the cut. This location is clearly not ready to handle fabric sales. I suggest training and improved equipment to facilitate efficient in-store fabric purchases.

I went with my family to buy a pic frame store in Louetta rd and the gentleman in charge for framing and design was alone and I ask him how I need to do the frame and glass he answer me glass when I try to ask more question he look at me and tell me how many time u want me to answer u he was very disrespectful to me and my wife very unprofessional very rude make me run from the section I ask for the girl manger she wasn’t helpful and rude to me never treated like this in a retail business like this I don’t recommend this place at all with all respect to the management very unprofessional employee thank u

I placed an online order for five 12" x 12" Studio Décor shadow box frames, totaling $110. The product page stated “Oversized Shipping Fee: $3.99 per item” but also claimed “Free over $49” immediately underneath. Naturally, I expected free shipping on an order well over that threshold.

Instead, I was charged nearly $20 in shipping fees. When I contacted customer service, I was told the frames were “oversized” and not eligible for free shipping, even though that wasn’t clearly stated. The language on the product page is contradictory and misleading.

This isn’t about $20, it’s about transparency. If oversized items aren’t eligible for free shipping, that should be clearly disclosed without conflicting statements on the same page. I’ve shopped at Michaels for years, but this experience left me feeling nickel-and-dimed and misled.

Never replenish stock of DMC cotton floss. Friendly staff who are limited to apologizing about it because they can’t order what’s out of stock. “Check in a month on a Tues or thurs…”. How embarrassing for them & no wonder no one shops in person anymore. What, is it coming on the next stage coach?!? Why do I bother?

I had a return and had my receipt on my phone. The cashier scrolled down through my phone and somehow deleted the receipt! Well the manager would not give me the full price because I no longer gad my receipt. Also Waited 20 minutes plus to be checked out. The manager saw the long line and went to the back of the store until she was called for a n issue. They finally called up another cashier after 20 minutes. Worst store ever.

I have never been treated so awful. Three disgruntled workers hating their jobs and lives. Miserable workers that treated me like i was invisible first thing in the morning is unexceptable. Sorry I made u work. Get a new job if you cant make people feel welcome at your store.

Lost shipment, gaslighting by customer service. Took a month before they admitted they had lost my shipment. Initial offer to ship it expedited rescinded. Still awaiting refund.

Went inside to get a gift I made framed and gave the teller my email info and was told I could not use a military discount til my next purchase..then I went to buy a few things..I waited for what seemed an eternity for assistance..I was not greeted at all and it was my first day at a michaels..I spent over 200 dollars and all they had to do was ask for my military I.D.to prove I AM A Veteran..I tried 4 times to go online and set up there rewards program
..it is not recognizing my info so mostlikely it was entered incorrectly by the clerk at Micjaels..even though I was thorough and spelled everything to the teller Megan..at this point I Am waiting to get my frame in about 2 weeks. But once I get it I will never come back again...so done with this place!!!

The front desk people are very unfriendly and make you feel uncomfortable. The coupons this company sends is after the purchase and has a limited window. They fail to understand that the arts and crafts items are not purchased every other week unlike groceries. The coupon window should be extended over some time. The front desk people become extremely aggressive when you ask if you have any discounts available. I have had a bad experience with every Michaels store chain.

I have had several bad experiences at Michaels in Pasadena, to the point of going out of my way to go to another store. Today, I was in a hurry and decided to go local. I was pleasantly surprised by the customer service I received today. Brian, a very helpful, patient and caring young man helped me at the self check out. His customer service was above and beyond and he was so nice and willing to help. He should, in my opinion be a trainer for the staff at that store. Because of him, I will be going to Michaels locally. Thank you Brian.

Weds. June 18th around 4:30 pm at the location in Stevenson Ranch, CA: ignored by two employees at the checkout line -- one who walked away as I got in line, and another standing no more than half a foot away as two of us waited to check out. The self-checkout was not working -- pressing the buttons didn't do anything, or I would have done that. Finally, I had to ask this employee if anyone was working the register.

The first thing out of her mouth was, "The self-checkout--" but I cut her off and said they weren't working. She said nothing. Then I said, "Were you busy?" -- yes, being sarcastic but in serious tone. Her reply? "Yeah, but it's ok." She was busy standing there, ignoring us. I said never mind and left. I should be glad that I saved money, I suppose.

Just to see if there was actually anyone left at the store who cared about customers, I called the store when I got home. The connection was so bad it sounded garbled. I asked the name of the manager and was told "there are a lot of them. Like five." Finally, I got the name of the store manager -- of which there is just one. The employee whom I asked to repeat it due to the bad connection was giving serious attitude when I asked that she spell it. I'd had it at that point and let her know and hung up. Calling the main number for Micheals is no better - they all sound disinterested and annoyed.

How did Joann lose out to this??? No need to go there again.