MERCIERUK Reviews 

First purchase from your site but very happy with my order can't fault in anyway quality off the coat was spot on thank you guys keep up the good work.

Very good brand love what I ordered just a shame that I can’t really wear the trackies as they are abit baggy for my liking tried matching the model but didn’t work sizes are off but nice tracksuit in all fast delivery also I must say

My first purchase on Black Friday - I received an email to say it could be delayed due to high purchases but it wasn’t
Item was just as I wanted perfect
Communications excellent
I would use again

My son loves this clothing, had fast delivery and excellent order process.

We bought a tracksuit for our 12 yr old for Christmas. She loves it! Great price and lovely blue colour.
It arrived quickly, I almost forgot id bought it.
Great size too. We are really happy with our purchase.
Washes well, will definitely be buying again when the wish arises.

Returned goods after Christmas after paying return postage (which was expected) to find that this company will not refund you the money but give you credit on your account instead. After I complained requesting refund to my original payment method they refuse and point to a disclaimer at the footer of their website. On checking there is, but this was not apparent or clear at the time of ordering, if it had of been clear I wouldn't have ordered from them. Even if you have ordered full price goods with sale ones they still will not even refund you for the full price items, only credit. Please be mindful of this, as I now have credit on account that I will not use as there is nothing on their website I now require, hence returning the goods and wanting a refund.

Delivery quick and efficient. Unfortunately one of the toggles on the hood has come unstitched so comes out of its eyelet housing where it should stay hidden. Son loves his new coat so couldn’t be bothered to exchange or complain as doesn’t really effect use. Just a slight quality issue but the rest of the coat is great👍🏼

Purchased on 29th 2024 Nov for Christmas and it was “unsuccessful” delivery but they never called me or left a message or come at the door to deliver. Now it’s 08 January 2025 and I still haven’t got a refund on my purchase even though my jacket got back to you guys in December..

Awful! Package (full tracksuit) said it was delivered & wasnt - been trying since beginning of December to get a proper reply form Mercier - when I wait days for a reply to say it is under investigation, no reply again for days even after I send numerous emails! Customer service is shocking!

I bought a track suit for my Grandsons Xmas present. He loved it delivery was prompt and item packaged well.

My son had seen the coat we ordered in the Stockport store however his size wasn’t in store I was directed towards the online shop and found ordering simple-the delivery was quick even though it was over the Xmas period.The quality of the product is excellent and has proved it’s worth especially during this cold weather!

Quick delivery great product range.
Well packaged and excellent correspondence regarding delivery.
Highly recommended

Easy to use website and my goods came in good time. My grandson loved his clothes.

Nice items, good quality. Great prices, especially with black friday deals/ sale prices. Great communication when there was a slight delay in delivery of my items. Quick refund applied when I had to return an item which did not fit. My daughter loves Mercier products, so we will definitely be purchasing again.

All items bought were really nice Good quality value for money very happy like mercier clothing

I have worst experience with Mercier because I have ordered two denims in November but I haven’t received yet and I mailed twice to the team of Mercier but they didn’t respond to that

Placed an order during the Black Friday sale & paid for next day delivery.

Mercier sent the parcel however, it never arrived. I emailed them to ask whwre it was and they replied itnhad been "damaged in transit" & once it was returned to them they would re send it back to me. Despite a number of emails to mercier ALL were ignored until the beginning of December where they stated they have refunded my money. Now whilst I appreciated my money has been refunded I was without the 7 items I'd purchased costing nearly £200 and mercier still ignoring my emails regarding a complaint.

Absolutely shocking customer service and despite being a customer who regularly orders from Mercier I won’t ever use them again.

What’s even scarier is they are only going to be selling online from now on. They might need to think about improving their customer service before that happens!

Shocking company. Don’t buy from them

Super ... first time using the website ... ordered 3 items as gifts for Xmas. Everything arrived very promptly and was as described and of good quality. Would use again.

Didn’t receive my item as the address to be delivered to was incorrect. Literally paid for a free tracksuit set. Thought i would be purchasing more but was not supported by the team. Asked for a refund or to re send the item to the correct address but was denied.

Absolutely excellent quality,fit & look!!!!