MERCIERUK Reviews 

Fantastic customer service, fast delivery

Amazing service and amazing clothes great prices highly recommend mercier.

I love the Tracksuit has a great look and Feel.

Thanks

Fast delivery and good quality stuff 5 star service 👌

As usual spot on quality service and clothes fitted well and again good quality

I ordered my son a tracksuit for Christmas but it was too big so returned the next day. I have proof of return and it says it’s been delivered by Royal Mail. The company also reached out to me to ask what goods I was returning as they have my return notes which says the items were too big. I emailed them back quoting the items I was returning and they told me that they were processing my refund but it would take a bit of time as they have a huge backlog which I can understand as it was the Christmas period. However they have now emailed me saying that they will not refund my money back as they do not have my items which makes no sense as they had my return notes. This is totally unacceptable.

After reading lots of bad reviews after I had ordered, I was quite anxious waiting on my order for Christmas it did take a while however all arrived and the both tracksuits were excellent quality just oddly one was much smaller than the other even though they were the same size, I returned and received my refund for one no problems at all. For this reason I can't fault there customer service.

I was very pleased with my order, my grandson loves the hoodie and shirt. The best part is getting them from your company and England since we have relatives living there. Thank you for your products that young teenagers enjoy wearing.

Not happy with the customer service..
Before i ordered the jacket i wrote 3 times asking for more information about the sizes as there is not much about it on their webside, no reply at all from their customer service so i made the order based on the model they have in the website and its wrong as i am nearly same high and its way too small, so now they don't want to take responsibility for the return

Lovely clothing

Item never arrived back in November still waiting for some sort of outcome extremely poor customer service won't be purchasing ever again!!

The t-shirt material quality is very good and the design/fit was actually better than images provided. Love it 👍👌🏾

Parcel got delivered to wrong address over a month ago. Situation still hasn’t sorted out. No apology or refund and communication is terrible. Still waiting. Very disappointed. No phone number to speak to someone

My daughter was uber chuffed with her jogging bottoms. She was surprised that she had a cool pair of Mercier socks too.
Well made clothing lovely quality and great design on the joggers.
Thank you
N Lane

Terrible customer service!
Made an order beginning of December, week before Xmas it showed as delivered, I contacted customer service to say id not recieved and they replied saying it was left outside… and no response since even though I’ve stated I’ve not recieved.

Great product but didn’t fit way too big
Then couldn’t return it as I had no printer for the label to send back now out of pocket so not impressed

My grandson was very happy with it, but I thought it was a lot of money for what it was.posted to me very quickly. But still a lot of money.

Items were returned as they were too small, took over a month for them to acknowledge the return, then went on to ask me for proof that I had returned and proof of signature their end, it then took them a further two weeks to reply to me with a refund. When they did return they gave me a credit note to say that’s their policy, I’m now stuck with a credit note that I cannot use as their clothes are on the small size, I’m a size 12-14 and their large items will not fit. Awful customer services and they need to make it more clear they don’t offer refunds only credit note

loved the tracksuits so comfy and would recommend have bought many things from Mercier

Unfortunately I can’t give 0 stars , pre-ordered a OG hoodie to match the bottoms I had already ordered for Christmas only to get a phone call 5 days before Christmas to say they haven’t ordered enough stock .offered no discount on next order even though I emailed a number of times was just given the standard. sorry here is your refund not good enough . Won’t order from this company ever again . One very disappointed daughter