Mels Cleaning Reviews 

Took £900 upfront for whole house sparkle/after build clean.was disgraceful & get no response to e mails or calls.Hence why doinf this to try & get a response.This is a part of e mail shortened as can’t get it all in this box.this is my third e mail regarding the cleaning we had done.I haven’t had a reply to first two even though I got a forward message saying you would be in contact.i was so upset & absolutely furious.I got to a point where I just had to let them leave because there was just too much that needed doing or re doing.I called & emailed after they left.I didn’t even sign the satisfaction form & said I would call u but I still didn’t get anyone call me even off the back of this which is not very good customer service:if someone doesn’t sign a satisfactory form & says they will call you I expected a call first thing Monday morning to apologise but nothing and no contact. I finally called again on Friday and did actually manage to speak to someone for the first time after not being able to get through since the day it was done or not getting a call back or constantly getting a message to say calls can’t be taken etc etc and she was forwarding a message to say to look out for my e mail & to send any photos relevant.I was fuming when they left & in tears.I have lived in a building site/caravan for months & in dust and it’s been very stressful.was so excited to finally be getting a sparkle clean so I could finally live in a spotless clean house.I wouldn’t even accept it as a normal clean.i stayed up until 6 that morning to make sure each room was tidy & put back in place after builders left to make it easier for them.I was told on phone everything that needed cleaning would be cleaned top to bottom and re iterated that inside cupboards and TVs and furniture and floors and windows and radiators and floors etc etc so full house clean would be done as it’s a sparkle clean.I made it clear how big the house was how many rooms & clear on what was being cleaned & that it was fully furnished.agreed all furniture/shelves/cupboards would be cleaned out in whole house & move stuff & put it back.As told on phone because I asked I didn’t need to clear cupboards etc out as I was told they would do this ,‘clean the cupboards and then put the stuff back in as they done each one &I made sure everything in the cupboards in whole house was organised so it was easier for them hence why I stayed up all night to get everything straight again. They asked me to clear the cupboards out before they could clean them.This was a whole kitchen and utility.I had nowhere to put it all so it all had to go outside in the cold and damp . It was a mess because it was so much stuff &
They did not put any of it back.By the time I could put it back it had all got damp &frozen.This took up a considerable amount of my time.The cupboards outside and some inside still had dust on and in them & hadn’t been touched.They ended up using my products & my hoover.They were going to put harsh chemicals on brand new karndeen floor & the brand new quartz worktops before I stoped them & asked them to use my products or it would have wrecked them.When they walked in with limited products I had a bad feeling. They did not come across as professional at all.She even said to me at the end when I was showing her that the cleaning was not of a good standard & loads had been missed (never get a man to clean a boys room or bathroom!.says all speak English.one man couldn’t speak any English.They refused to clean the slatted blinds which was included in the quote.they were thick with dust.Walls are supposed to be wiped down & radiators & doors.I asked them to clean them & they didn’t.paid £60 for whole sofa to be cleaned & only the top of the cushion was cleaned & nothing else.I had to ask him to go back in & clean it & still not good.There was still dust and bits under the large cushions & the cushions on the sofa were not done.other sofa didn’t get wiped down for dust at all.Underneath sofas & tables still dusty & fluff & did not move them to clean under them or anything. I took her back up on the walk round I showed her all the dust etc & all that had not been cleaned or was bad cleaning.None of one part of house had been hoovered or moped or cleaned at all.they had limited cloths & used same one for cleaning toilets & worksurface etc.disgusting.baths etc had white cleaning product marks & hadn’t been rinsed.didn’t bring stool to do higher windows & shelves & shower heads so left it.Scratched my new quartz & left the dirt from cleaning in new kitchen sink.white goods not cleaned as promised.windows &doors smeared badly & chrome on bar stools.didn’t remove paint which is part of builders clean.limescale not removed didn’t have Product& couldn’t reach!no skirting cleaned.didn’t lift things to clean under.light switches& tiles not clean.no bucket to mop floors.I have photo evidence.

Great communication. Happy to assist with special cleaning requirements. Did an amazing job. Couldn’t be happier!

I have recently used Mel’s Cleaning Services and am delighted with the result.
They turned up on time, exactly when they said they would and they have done an excellent job. I have absolutely no hesitation in recommending them.

Having been knocked back by local cleaning companies, Mel’s Cleaning were refreshing in their approach to working with difficult customers. Nothing was a problem, they worked with us to make sure the client was happy with their proposal and upheld the client’s specific requests.
They did a really thorough job of the cleaning, and although expensive, were worth it for the results achieved and moreover, the satisfaction of the client.
I would definitely recommend Mel’s Cleaning, especially if there are any issues around hoarding. They were respectful, understanding and accomplished.

Very happy with the experience. The people that came to clean did a very thorough job. They also spent less time cleaning that I paid for and the company were happy to provide a refund.

Kind people who produced results far better than I hoped for.

Staff arrived on time and were friendly and professional despite having to work until late (9pm). We were notified by text just before they arrived and just before they left so we didn’t need to stay the whole time which was very helpful.

Quality of service was excellent, the house is spotless.

The Team was very efficient and friendly, did a great cleaning job.

Great customer service and dedicated team of cleaners. They have been flexible to our requirements, accommodating and cheerful.
Highly recommended.

Mel's Cleaning was extremely well set up, very appreciative of the required level of sensitivity for a deep clean, and contact was easy and well understood. The Glasgow team carried out an extremely good result in some difficult conditions. Many Thanks

A very difficult and somewhat upsetting cleaning job for a very close relative with mental health issues was handled with great sensitivity, compassion and efficiency by everyone at Mel's Cleaning. And I cannot recommend them highly enough!
I live in the USA and was informed that a close family member was living in dire conditions due to hoarding over many years. I was able to arrange the cleaning ahead of my return to the UK to begin to arrange supporting the relative.
The team that cleared the home and then cleaned it were absolute heroes. I returned to the UK halfway through the process and was very impressed with their kindness and non-judgemental attitude as they worked tirelessly to remove literally skip loads of festering trash.
The whole process took a little longer than we originally expected and this was accommodated with ease to allow the same team to stay on the job until it was completed.
A very difficult job done well so I recommend these guys wholeheartedly.

Mels Cleaning have just completed a deep clean at my Brother In Laws house and they have done a fantastic job.

The ladies doing the work were amazing and very kind and sensitive with him.

Team was really helpful. We were cleaning out my dads' place after his partner passed and they were quick, thorough, and did an amazing job.

Professional and thorough cleaning of a very dirty house and making it ready for sale was what the did, and they did it extremely well.
I would recommend highly.

I desperately needed help with a house that was neglected and full of trash due to mental health issues as I'd broken my foot and couldn't get around. Mel's Cleaning have been nothing but AMAZING. Katie in the office gave me a quote based on pictures without any judgement and made a difficult time much easier (other office staff were lovely too).
The 3 man team they sent worked so hard, they have given me my life back, I simply can not thank them enough. They worked with a relative as I wasn't able to be at property and double checked exactly what I wanted/needed from start to finish.
I would highly reccomend Mels to anyone needing a fresh start with their home.

Mels cleaning are a very professional company, they arrived early and were very patient with the fact that the person was not home when they arrived. The flat was cleaned to the highest standard and i would not hesitate in using them again.

A booking made at very short notice was a life-saver having been let down by another cleaning outfit.
First rate service all round. Great work guys!!!!

A really good experience from start to finish. The cleaning was excellent, The team were prompt, friendly and helpful and the admin side was efficient. Just what I had hoped for.
Highly recommend.

The team were fantastic - very professional - great job.
Worked really hard - house is sparkling!
Reasonable cost - would definitely recommend and would use the company again.