Bright & Beautiful Reviews 

The bright & beautiful team in Norwich did a deep clean at the house today. The quality of work was exceptional and the team went above and beyond to make sure they cleaned the home to a high standard they were both friendly and professional. I want to thank them both and I will be sure to use them again in the future. Fantastic.

We have been receiving twice monthly whole house cleans from Bright & Beautiful Telford for over a year now. Every time the team visit, they are punctual, friendly and professional. The house looks and smells amazing each time. Every surface sparkles! ✨✨✨
Special mention to Lisa, Jane and Harry for last week who added the internal windows and performed miracles on our three children’s bedrooms with extra deep cleans, thank you so much 🤗🤗🤗

★ 1 STAR – Avoid.

I paid £395.28 for what was supposed to be a professional clean, and I’m still trying to work out what exactly was cleaned.

The service was booked for move-in day, with no other works happening in the house apart from a wardrobe being assembled in one room. Despite that, large parts of the property — including the second bedroom — were not cleaned at all. The same standard (or lack of it) applied across most of the house.

The team was there for a very short amount of time for a three-bedroom detached house, so it’s difficult to see how anything close to a thorough clean could have been carried out.

Some basic areas were completely missed — cupboard doors (inside and out), shelves, surfaces, behind the curtains and higher areas that clearly hadn’t been touched. Either the equipment wasn’t there, or the effort wasn’t.

Some highlights: the shower somehow “cleaned” without ever being touched (completely dry), and glass surfaces left with dust still sitting neatly in the corners.

After I complained, their supervisor came back to review and “complete” the job. Unfortunately, this achieved very little — the majority of the same areas were still missed, making the follow-up visit a complete waste of time.

I raised everything on the day to their boss and followed up with evidence and photos. There is also a witness who can confirm the cleaners had already left after a short period of time and that the property was clearly not cleaned properly.

All of this has been handled by company's Worthing (West Sussex) branch, and despite multiple opportunities to resolve the issue, there has been no accountability, no acknowledgement of the poor service, and no offer of any refund.

In the end, I had to clean the entire house myself — after paying nearly £400 for a service that, in reality, was never delivered.

If this is their idea of a “professional clean,” I’d strongly recommend looking elsewhere.

I have a weekly clean done by Bright & Beautiful Swindon and they do a fantastic job. The team is polite and lovely and feel like family now. They are always ontime and clean to a great standard, my house is always sparkling after they've been. And they are very considerate of my dog being in the house too. Could not recommend them enough.

Fantastic, professional, personable service from Bright and Beautiful Telford

I had a DeepClean from Bright and Beautiful yesterda and I am very pleased with the result. Hannah, Kelly and Steph were friendly, professional and efficient and did a great job. Thank you.

Very good standard, always consistant, staff always very friendly and work to an high standard.

Using Bright & Beautiful has been a game changer for us.
It is pricy but the ladies do a fantastic job, they are punctual and reliable. And having multiple cleaners at once means the clean is so much quicker.

Great professional service. Could not fault the quality, and everyone was so friendly and efficient.

We have had a deep clean and then a first clean. The two ladies that come are amazing. The furniture was so clean it looked brand new. Window bottoms and skirtings shiny and all the paintwork and sideboard top was spotless. We are very pleased. Can’t recommend them highly enough. Thank you very much Hannah and Kelly.

I am extremely disappointed with the one-off cleaning service I received from Bright & Beautiful North Tyneside which I booked in April. The team failed to deliver on what I had communicated 3 weeks prior to booking, in several key areas:
Incomplete Work: Despite booking the entire house, several rooms were left completely untouched.
Substandard Quality: For the areas that were actually cleaned, the work was far below a professional standard.
Misquoted Service: I explicitly requested a clean of every room in the property.

Instead, I received a partial service based on their past quotes for regular cleans, which is not what was agreed upon. This resulted in an increased inflated price of £180 for a partial clean in a 3 bedroom semi detached house which I paid via bank transfer due to a past cleaning history and therefore unable to reclaim a full/partial refund via my bank.

Overall, this service was highly unprofessional and did not meet basic expectations and I had to chase multiple times as they were in denial that they provided a poor service. I would not recommend them for regular, one-off or deep cleaning jobs.

We've been using Bright & Beautiful's Stourbridge branch for over two years now and couldn't be happier with the service. While they're not the cheapest option, the quality and reliability more than justify the cost.

We have a large house and they clean every two weeks with a consistent team of usually three ladies who are always polite and do an excellent job of keeping on top of everything.

Occasionally, as might be expected, a small area gets missed when we've had extra guests and additional rooms to clean, but whenever we mention it, they always put it right on the next visit without any fuss.
Our visitors frequently comment on how clean and well-presented the house looks, which says a lot.

The new holiday booking system is a little less flexible than the old banked hours approach, but we've adapted to it without any major issues.

Overall, we're so pleased with the service that I've happily recommended them to several neighbours — something I certainly wouldn't do if we weren't completely satisfied.

I would like to thank the 2 lovely ladies that cleaned my mother in laws home today in Portsmouth . We lost my father In law almost a year ago and things got too much for her to keep on top of even though we tried to help, so we booked a big deep clean. We walked back in when they had finished and her home smelt so fresh and clean and was spotless. They even tidied her bedroom and folded towels on her shelves, it felt like a hotel room.
From the initial enquiry to a home visit and finally the clean a very professional, friendly and thorough service. Will definitely be using them again.
Thanks from Helen and mat.

Taken me a while to write this review having lost my Dad late last year.
Bright and beautiful cleaned my Dad’s house for a few years and when he was poorly in hospital they were AMAZING.
Banked hours that we paid for that weren’t needed until he was due home and then when he passed away they were so supportive and helped me get the house ready to put on the market.
I can’t praise them enough. Trustworthy, kind and so efficient. Thank you.

I had a trial shift with bright and beautiful, I went to 3 houses and did 2 hour cleans on each house with two other people, 6 hours in total. I waited days for a promised phone call and they ended up sending an email saying how well I cleaned and my attention to detail where perfect..yet they couldn’t take me on because I was in other words ‘too friendly’ even though on previous emails sent said ‘we want polite and friendly’ never heard anything so pathetic in all my life!! Meeting new people for the 1st time and simply introducing myself and cracked ok working, I haven’t been paid for this either. Stay well away if you fancied a job there ! Clearly using people

Excellent Service. Mrs was impressed with the kitchen

The team have done a great job on my flat getting it looking spotless after the outgoings tenants left it dirty. It is now ready for me to sell. 😁 I live 180 miles away and was able to organise it all remotely after the initial inspection and quote.

Waste of time. Area rep came to talk up the service, said they could accommodate all my needs no issues, gave me hope as two very disabled people who can't clean the house themselves. Spent an hour here and took me 24 to recover from it, when I get an email saying actually they're not going to take me as a client. I ask why, what can I do? Ghosts me for days to give me a "sorry but no" email. Disabled people beware of these time wasters.

Harriet is a delight to work with, my wife and I were very satisfied. Her team was friendly, hard working and professional. They did a wonderful job cleaning our three floor house in Murrayfield.

The cleaning Bright and Beautiful did was first class, but things were left dirty. Dusting behind radio. DVD and music centre to name a few. I was told paintwork would be cleaned. The banister wasn't touched downstairs finger marks left. Kitchen floor was cleaned but edges where rug was was left with dirty line round it. Gap between washing machine and fridge not touched. And legs under piano still had spilt drink mark on it. All in all I wouldn't recommend this company and they were not very friendly. Rang company but didn't get a response