Tenancy.Cleaning Reviews 1,388

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 447 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and dedication to delivering high-quality service. Many highlight the exceptional results, noting that properties were left spotless and sparkling, often exceeding expectations. The service is frequently described as efficient and thorough, with many appreciating the attention to detail and the ease of the booking process. However, some people were dissatisfied with the quality of the cleaning, citing missed areas and a poor standard that led to additional charges. A few other people also felt that the booking process and communication were problematic, with cleaners arriving late and issues not being resolved satisfactorily.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, politeness, and... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers expressing significant disappointment.... See more

Booking process

People report ambiguous experiences with the booking process, with many finding it easy and straightforward,... See more

Price

Customers consistently note ambiguous experiences with price, with many finding the pricing competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shaida and Zanko did an excellent job with our end-of-tenancy cleaning. The property was left spotless, with great attention to detail throughout. They clearly take pride in their work and went the ex... See more

Company replied

Rated 5 out of 5 stars

Very happy with the service. They arrived on time, came fully prepared with all the proper equipment, and paid attention to every detail. The team was polite, professional, and easy to deal with throu... See more

Company replied

Rated 5 out of 5 stars

I was so impressed by this company when I left my previous flat that I engaged them to clean my new flat. I have medical problems which meant I had been unable to deal with the builder's dust left... See more

Company replied

Rated 5 out of 5 stars

Would not hesitate to recommend Tenancy Cleaning as they exceeded all of our expectations. We used them to clean our house before selling, having had decoration and renovation work done so the hou... See more

Company replied


Company details

  1. Cleaning Service

Written by the company

Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

10/10 service

Ali & his team were great! They were on time, efficient and thorough — and went above and beyond to meet our needs. Great communicators & would definitely recommend to others in the future.

17 June 2026
Unprompted review
Rated 4 out of 5 stars

We hired Abubakr and his team to carry…

We hired Abubakr and his team to carry out a full clean of our property before we moved in, and they did an excellent job. They thoroughly cleaned all three upstairs rooms, the living room, kitchen, conservatory, and toilets to a very high standard.

The team was professional, efficient, and paid great attention to detail throughout the property. Everything was left spotless and fresh, which made moving into our new home much easier and more enjoyable.

We are very pleased with the service provided and would happily recommend Abubakr and his team to anyone looking for reliable and high-quality cleaning services.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Shaida & Saza arrived promptly &…

Shaida & Saza arrived promptly & honestly, these ladies didn’t stop.

They did a brilliant job cleaning the whole house (including the kitchen appliances). Every thing is sparkling!

Would completely recommend. Thank you ladies! 🙂

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Ali and his team were great

Ali and his team were friendly, polite and efficient. They arrived on time and left my home sparkling. They were proud of their work too- I highly recommend them! Thank you

13 June 2026
Unprompted review
Rated 4 out of 5 stars

Professional, reliable & trustworthy

Nesh and the team were very good and cleaned my property from top to bottom in a professional way. They were polite and extremely pleasant. They kept me up to date with how the cleaning was progressing. They were reliable and turned up in time and respected my property. Totally trustworthy.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

The team did an amazing job

The team did an amazing job! Things that I didn’t even know could be cleaned were left in perfect condition! For example there was a mark in the bath, oil stains in the kitchen sink and gunk around the bathroom tap that I just couldn’t get off and this team got rid of it all. We lived in an old, run down property and this team managed to make it feel new. Amazing works, very grateful and for the price I paid; well worth the money.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

End of tenancy clean

End of tenancy clean - David and a lady attended to clean the house, had a quick look over once done and looked amazing. Punctual, easy to book and good value for money. I am awaiting the landlady to confirm but so far very happy.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing job

Amazing job, really punctual, professional and friendly too! Highly recommended

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, so easy to book. I could pick date and time and got confirmation straight away that a cleaner will be there at that time. On day of cleaning she was in touch to give her exact ETA. She was friendly, professional and did an amazing job. Even the letting agents were impressed with how clean the property is. Will definitely use this company again for future, and have already recommended to my letting agent. Thanks

4 June 2026
Unprompted review

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