Medivet  Reviews 

17,692
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,628 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff and veterinary teams for being exceptionally kind, caring, and highly professional during both routine checkups and stressful emergency visits. People genuinely appreciate how professionals successfully put nervous animals completely at ease, handle difficult situations smoothly, and always explain every medical procedure thoroughly to concerned owners. Some reviewers were not happy with high prices, unexpected fees, and sudden cost increases for various routine treatments and essential animal medications. Consumers also mentioned occasional rushed appointments, delayed waiting times, or communication difficulties when trying to secure necessary prescriptions promptly.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their lovely, friendly, and helpful demeanor.... See more

Service

Customers consistently note positive experiences with service, describing the staff as lovely, friendly, and... See more

Customer service

People report positive experiences with customer service, noting that staff members are consistently friendly... See more

Price

Reviewers mention negative feedback about price, consistently reporting that fees and medical costs are... See more

Product

Users describe ambiguous interactions with product, noting mixed feelings about the items provided. On one... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff were caring, clear in imparting information and gave us time to ask questions. Our cat had an ultra sound scan in Watford. The staff were helpful in describing how they would transport him,... See more

Rated 5 out of 5 stars

Excellent service. My cat had an injury which they were able to get us in to see him within an hour. Ellie was amazing (thank you) and offered excellent care and treatment. My first experience with Me... See more

Rated 5 out of 5 stars

Super friendly and helpful staff. Popped in for my boys vaccinations and a health check, was in and out in no time with minimal stress to my dog. He gets more stressed when having his nails cut than g... See more

Rated 5 out of 5 stars

I was very worried about poppy my 10year old female jack Russell, I had to leave her with the vet while I waited outside as I get upset if she yelps at anything 😂. After her examination the vet expla... See more


Company details

  1. Animals & Pets

Written by the company

We’re a community of passionate veterinary professionals, dedicated to delivering exceptional care that’s always there. Our mission is to deliver progressive, around the clock care, whenever your pet needs it. We offer a broad range of services – including both routine and advanced surgery – to meet all your pet’s healthcare needs.

Medivet

Written by the company

Our Practice Services
Throughout our integrated network of over 280 practices you and your pet will have access to a comprehensive range of facilities and specialist procedures, including orthopaedic surgery, endoscopy, CT & MRI Imaging, and acupuncture.
Emergency Care
Our 17 24-hr centres are here for you and your pet 24/7, 365 days a year and boast state-of-the-art facilities.
Medivet Healthcare Plan
Our plan is designed to save you time and money, whilst ensuring your pet receives the very best preventative healthcare.
Pet Care
We want to build a lasting relationship with you and your pet; that’s why as a client of Medivet you will receive access to our complimentary services, including dental checks, flea checks and puppy & kitten checks.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

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No recent history of asking for reviews

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4.6

All reviews

(17,692)

2,564 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient

Efficient, friendly and knowledgeable. I’ve always had great service from Pype hayes vets and would highly recommend.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

I owe Medivet Richmond a huge debt of gratitude

I can’t thank the team at Medivet Richmond enough for what they did for my two puppies, Pax and Zeus.

I rescued them when they were just eight weeks old, and both were extremely unwell with parvovirus. Medivet Richmond were the only practice I could find that had the interferon needed to treat them. After the initial three days of treatment, they still required another week of intensive care, which the Richmond team were able to accommodate.

Throughout that time, they put an extraordinary amount of care, effort and genuine love into looking after Pax and Zeus. They kept me informed, reassured me during an incredibly stressful time, and most importantly, gave two very sick little puppies the best possible chance of surviving.

I genuinely believe that without the team at Medivet Richmond, Pax and Zeus would not be here today. They are now happy, healthy dogs, and I will always be enormously grateful to everyone who helped save them.

The compassion and dedication of the vets, nurses and entire team went far beyond what I could have expected. Since then, I’ve remained a Medivet customer at my local practice in London, largely because of the trust and confidence that experience gave me in them.

I owe Medivet Richmond a huge debt of gratitude. Thank you to everyone who cared for Pax and Zeus and helped get them through it. I will never forget what you did for them, or for me.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

De-matting cat coat - great outcome

We took our cat to have his first ever de-matting of his long coat under general anaesthetic as a cat groomer we went to found our cat to be too aggressive to work with. Medivet gave us clear instructions before bringing our cat in for his treatment and also clear instructions post treatment. The team did a fantastic job on his coat - a lion-cut which should really help our cat's new future coat and also encourage us to try and get our cat to appreciate brushing and grooming.

13 August 2026
Unprompted review
Rated 2 out of 5 stars

Our cat had his annual booster which…

Our cat had his annual booster which was given towards the hind quarters as opposed to the usual scruff of the neck. This caused a lot of pain and subsequently he lashed out resulting in the syringe becoming dislodged, the correct dose not given and the medication going on my arm. Consequently he had to have the rest of the dose on the other side which resulted in the same reaction. The poor cat was so distressed that his worming medication could not be administered. This was the worst experience at a veterinary surgery I have ever had.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Medivet New Mills THANK YOU

Medivet New Mills THANK YOU! Sorry to say the outcome was sad for our poorly little dog Ben - but the empathy, and care, and compassion, and amazing skills at Medivet New Mills, was outstanding - I am sure Medivet nationally are proud the the New Mills and Buxton Teams - they should be - Well Done you Guys!

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Great first experience with Medivet New…

Great first experience with Medivet New Cross! Visited with our cat for annual vaccines and check up - slightly delayed due to an urgent appointment needed for another pet but this was unavoidable and they were very apologetic

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Medivet Watford are by far the best Vet…

Medivet Watford are by far the best Vet surgery I’ve used and I’ve had Dogs for over 40 years. I rehomed a dog that was abandoned there who is part of the family now and can’t imagine life without her and they handle all your insurance claims for you and take the stress away when your dogs are ill. Can’t recommend them highly enough. The team are incredible. Thank you all.

10 August 2026
Unprompted review

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