Medivet  Reviews 

17,653
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,655 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff are extremely caring, professional, and truly wonderful at putting nervous pets completely at ease during visits. Consumers genuinely appreciate the thorough health checks, valuable advice, and clear explanations provided by the dedicated team throughout every consultation. Some reviewers were not happy with the pricing structure, noting unexpected monthly price increases or extremely high medication fees compared to online alternatives. A few other people also felt that certain charges were quite excessive or unexpectedly unadvertised when they were settling their bills at the desk.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally caring towards their pets during visits.... See more

Service

Customers consistently note positive experiences with service, highlighting the helpful, professional, and... See more

Customer service

People report positive experiences with customer service, highlighting friendly receptionists and helpful... See more

Price

Customers consistently report negative experiences with price, highlighting that medical treatments,... See more

Product

Clients share ambiguous opinions on product offerings and pricing, with significant disagreement regarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff were caring, clear in imparting information and gave us time to ask questions. Our cat had an ultra sound scan in Watford. The staff were helpful in describing how they would transport him,... See more

Rated 5 out of 5 stars

I was very worried about poppy my 10year old female jack Russell, I had to leave her with the vet while I waited outside as I get upset if she yelps at anything 😂. After her examination the vet expla... See more

Rated 5 out of 5 stars

Super friendly and helpful staff. Popped in for my boys vaccinations and a health check, was in and out in no time with minimal stress to my dog. He gets more stressed when having his nails cut than g... See more

Rated 5 out of 5 stars

Excellent service from both the receptionist and vet which totally helped us when we were extremely worried about our puppy after she had eaten a small amount of chocolate. We followed the advice give... See more


Company details

  1. Animals & Pets

Written by the company

We’re a community of passionate veterinary professionals, dedicated to delivering exceptional care that’s always there. Our mission is to deliver progressive, around the clock care, whenever your pet needs it. We offer a broad range of services – including both routine and advanced surgery – to meet all your pet’s healthcare needs.

Medivet

Written by the company

Our Practice Services
Throughout our integrated network of over 280 practices you and your pet will have access to a comprehensive range of facilities and specialist procedures, including orthopaedic surgery, endoscopy, CT & MRI Imaging, and acupuncture.
Emergency Care
Our 17 24-hr centres are here for you and your pet 24/7, 365 days a year and boast state-of-the-art facilities.
Medivet Healthcare Plan
Our plan is designed to save you time and money, whilst ensuring your pet receives the very best preventative healthcare.
Pet Care
We want to build a lasting relationship with you and your pet; that’s why as a client of Medivet you will receive access to our complimentary services, including dental checks, flea checks and puppy & kitten checks.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(17,653)

2,526 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Appointment on the day & great attention to my dog’s problem.
Medication, scan & urine tests done promptly.
Vet gave full explanation & answered all question. Never felt rushed.
Highly recommend this practice & Nikkiana in particular.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

5* service

I was very worried about poppy my 10year old female jack Russell, I had to leave her with the vet while I waited outside as I get upset if she yelps at anything 😂. After her examination the vet explained everything to me and I felt so much better. I took her home and started her treatment 💊 we both had a good night sleep and so far so good 🤞 I can not recommend MEDI VET enough for helping poppy and myself, I'll recommend there practice to all.

8 August 2026
Unprompted review
Rated 1 out of 5 stars

No improvement required

No improvement required. My complaint ignored. You don't care about animals. A big wheel of money £544 million pound in debt
Medivet are a disgrace. No money required to keep me quiet

8 August 2026
Unprompted review
Rated 1 out of 5 stars

Tried to sting me with a hidden charge

Tried to sting me with a secret "Joining Fee" that wasn't advertised anywhere but on a leaflet they showed me a the clinic (false advertising, will be reported accordingly). This was after my cat had been chipped and they'd issued me with a worming solution to apply at home. As if they were trying to trap me into paying this unadvertised charge. I didn't allow myself to be ripped off; reporting this to the RCVS.
Then the micro-chipping service these bandits use tried to charge me to make sure the chip identifies my cats owner.
Stay away! They'll try and sting you, too!

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Friendly , accommodating & reassuring …

Once again Jacky & his friendly team accommodated a later time slot due to my cat escaping before his earlier pre-booked time slot! Unfortunately wound assessment & cleaning of his wound/abscess was minimal due to Henners (& his mum!!) becoming too stressed ... so usual antibiotics & anti-inflammatories & we were done!

7 August 2026
Unprompted review
Rated 5 out of 5 stars

I could ask for nothing more.

My dog is nervous at the vets and she actually lay down and had a nap while the vet answered my questions. A lovely calm atmosphere, all questions answered professionally, excellent attention and care for my dog. I could ask for nothing more.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Vets!

Great Vets!! Lovely lady from reception!

Overall very caring and friendly team.

Thank you for caring for our furry family members!!

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Everyone was so kind and helpful

The team at Medivet Canonbury really listened to our concerns about just how nervous our dog is visiting the vet, and Leo (the vet) was brilliant with him and managed to get us a same day referral to the Veterinary Hospital too. Everyone was so kind and helpful - thank you!

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Support during a scan .

The staff were caring, clear in imparting information and gave us time to ask questions. Our cat had an ultra sound scan in Watford. The staff were helpful in describing how they would transport him, what they would do during the procedure. The nurse who debriefed us when we collected him, had been with him the whole time. The vet was lovely and has given us all the options and was encouraging too.

6 August 2026
Unprompted review

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