Medivet  Reviews 

17,712
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,628 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff and veterinary teams for being exceptionally kind, caring, and highly professional during both routine checkups and stressful emergency visits. People genuinely appreciate how professionals successfully put nervous animals completely at ease, handle difficult situations smoothly, and always explain every medical procedure thoroughly to concerned owners. Some reviewers were not happy with high prices, unexpected fees, and sudden cost increases for various routine treatments and essential animal medications. Consumers also mentioned occasional rushed appointments, delayed waiting times, or communication difficulties when trying to secure necessary prescriptions promptly.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their lovely, friendly, and helpful demeanor.... See more

Service

Customers consistently note positive experiences with service, describing the staff as lovely, friendly, and... See more

Customer service

People report positive experiences with customer service, noting that staff members are consistently friendly... See more

Price

Reviewers mention negative feedback about price, consistently reporting that fees and medical costs are... See more

Product

Users describe ambiguous interactions with product, noting mixed feelings about the items provided. On one... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff were caring, clear in imparting information and gave us time to ask questions. Our cat had an ultra sound scan in Watford. The staff were helpful in describing how they would transport him,... See more

Rated 5 out of 5 stars

Excellent service. My cat had an injury which they were able to get us in to see him within an hour. Ellie was amazing (thank you) and offered excellent care and treatment. My first experience with Me... See more

Rated 5 out of 5 stars

Super friendly and helpful staff. Popped in for my boys vaccinations and a health check, was in and out in no time with minimal stress to my dog. He gets more stressed when having his nails cut than g... See more

Rated 5 out of 5 stars

I was very worried about poppy my 10year old female jack Russell, I had to leave her with the vet while I waited outside as I get upset if she yelps at anything 😂. After her examination the vet expla... See more


Company details

  1. Animals & Pets

Written by the company

We’re a community of passionate veterinary professionals, dedicated to delivering exceptional care that’s always there. Our mission is to deliver progressive, around the clock care, whenever your pet needs it. We offer a broad range of services – including both routine and advanced surgery – to meet all your pet’s healthcare needs.

Medivet

Written by the company

Our Practice Services
Throughout our integrated network of over 280 practices you and your pet will have access to a comprehensive range of facilities and specialist procedures, including orthopaedic surgery, endoscopy, CT & MRI Imaging, and acupuncture.
Emergency Care
Our 17 24-hr centres are here for you and your pet 24/7, 365 days a year and boast state-of-the-art facilities.
Medivet Healthcare Plan
Our plan is designed to save you time and money, whilst ensuring your pet receives the very best preventative healthcare.
Pet Care
We want to build a lasting relationship with you and your pet; that’s why as a client of Medivet you will receive access to our complimentary services, including dental checks, flea checks and puppy & kitten checks.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.6

All reviews

(17,712)

2,586 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

everyone is so friendly and helpful …

everyone is so friendly and helpful the vet was very concerned that the procedure needed was very costly
and looked back on my dogs record and found that my dog had blood recently and that was still viable to use keeping the cost down. The family have been with these vets for over 30 years and even though the vets change the standards do not and I cannot thank them enough for the care they take of my dogs and us.
unfortunately their Llantwit branch has limited appointments and I have to drive to Cowbridge but I would rather do that than change vets

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Great 👍

Nice. Welcome at reception and the two ladies who gave my dog his injections were absolutely fantastic and very professional considering how lively my dog is at the vets they handled him brilliantly and were very understanding and helpful. Thanks from Mark and Miko ..😊🐶

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant as usual

Brilliant as usual, great staff, fantastic vet Mitch. Wouldn't go anywhere else. Most of all, I never feel we're being overcharged or they're trying to upsell!

23 July 2026
Unprompted review
Rated 5 out of 5 stars

The entire team was friendly, caring, and professional.

This was our first visit to Medivet Kenton, and we couldn’t be happier with the experience. The entire team was friendly, caring, and professional. They made us feel welcome, treated our cats with great care, and explained everything clearly. We felt our pets were in excellent hands from the moment we arrived. Thank you for the wonderful service—we’ll definitely be returning and would highly recommend Medivet Kenton to others.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent service as always at Heswall Medivet. The vets are lovely, so gentle and calm with the animals in their care and they are thorough at their 6 month check ups. I know my dogs health is in really safe hands, I have complete faith and trust in this practice, I know they will always put the animals first not money.
They are attached to Celandine Wood Animal Rescue, and they are also the local wildlife vet, treating injured wildlife that people find and bring to them.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Very good professional service as…

Very good professional service as usual.

I just would like the medications, tablets etc to be priced more competitively and so not have the need to buy elsewhere, this would also enhance income for the practice.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Vets

Recommend this vets to anyone. Great services, knowledgeable and great with your pet.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

My very adorable but reactive rescue…

My very adorable but reactive rescue cat Bella came to see you for the first time , you weren’t able to handle her as she was very angry but that was good as you didn’t want to stress her anymore than she already was and I really appreciate that. You gave us sedatives and another appointment to try again . Thankyou for your care and thoughtfulness to her

21 July 2026
Unprompted review

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