Been a customer for a while. Professional & easy to deal with. I only purchase the milk which has been known to last a week once opened. Great delivery service and account comes with a McQueens app to... See more
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Review summary
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Good quality milk. We have not been able to access the customer portal. Our welcome offer discounts were not applied. That was resolved as soon as I phoned customer services. I have had 4 weeks of del... See more
Company replied
After a rocky start everything is sorted now. Deliveries are on time and the products are lovely. It's great that doorstep deliveries are continuing as the milk is far tastier than the supermarkets an... See more
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Error in delivery ie extra left easily resolved at no extra cost to me. Excellent customer service. Portal very easy to use when need to make changes to weekly orders. Delivered VERY early. Delicious... See more
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Company details
About McQueens Dairies
Written by the company
McQueens are Bringing it home every time, with our doorstep delivery of milk, eggs, juice, all arriving fresh from our dairy before 7AM.
We provide easy sign-up milk delivery service, alongside a range of complimentary products including non-dairy milk alternatives and cream. Milk is available in reusable, recyclable glass bottles and non-dairy alternatives including oat, soya, coconut, and lactose-free milks are also available.
Founded in 1995, McQueens Dairies are a third-generation family business with over 25 years of delivering the freshest dairy to your door. All the milk from McQueens own dairy is delivered by local drivers, serving and supporting local communities all across the UK, serving over a quarter of a million households! Get your milk delivered 🥛 Explore Vitamin D milk ☀️ Socials/Key links 🤳🏻
At your doorstep for 7AM
Delivering in all conditions, all year round!
At McQueens Dairies, we deliver to thousands of doorsteps every night, with the promise of some of the freshest product in the country, at your door before you wake up for your morning coffee.
Contact info
20 High Craighall Road, G4 9UD, Glasgow, United Kingdom
- 0330 555 5588
- hey@mcqueensdairies.co.uk
- www.mcqueensdairies.co.uk
3.9
Great
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically replies within 2 weeks
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McQueens Diariries have saved us money!
We've been getting milk delivered from McQueens Dairies for 10 weeks now and it's been brilliant! Milk is always the one thing we go to the shop for and end up spending more money and leaving with more than milk: Getting it delivered has saved us so much money! Deliveries are always on time and it is very easy to amend delivery date, quantity or product! Couldn't recommend them enough!
22 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Rhoni! 👋
Thank you so much for you great 5⭐ review! 🤩💫
Our service is all about helping making our customers lives just that little bit easier. Delighted to hear we can help out by getting your milk straight to your doorstep. 😄🙌🥛
Great to have you on board for 10 weeks now. Here's to many more deliveries to come in the future. 🤗✨
Absolutely amazing company
Absolutely amazing company! Saved me a lot of running around for milk, always on time, easy to use, absolutely no problem at all! My kids love opening the door on delivery days to get fresh milk in and became a part of their routine 🥹 highly recommended
22 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Louise! 👋 Thank you so much for your lovely review of our service. 🤩💫
It is so amazing to hear how well things are going and that everyone in the household gets to enjoy the service. 🥹🥛
As a family-run business, it's reviews like yours that make what we do worth it. 🤗✨
Good quality milk
Good quality milk. We have not been able to access the customer portal. Our welcome offer discounts were not applied. That was resolved as soon as I phoned customer services. I have had 4 weeks of deliveries. An item was missing from 1 week. This was taken off the next bill once I phoned to notify about missing item.
21 June 2026
Reply from McQueens Dairies
Hi Frances,
Thanks for sharing your experience with us.
We're glad to hear that you enjoy the quality of our milk. However, we sincrely apologise for the multiple issues you've experienced with us. This is not the level of service we strive for.
It is disappointing to hear that you are not able to access the portal. If you can contact our customer support team via Live Chat, social media or by emailing us on hey@mcqueensdairies.co.uk and they will be able to assist you further.
It is concerning to hear that initially your welcome discount was not applied and that one item was missing from your order. We do apologise for the inconvenience caused but we're so glad to hear our team was able to assist you and resolve this effectively.
Once again we do apologise for any inconvenience caused. We hope going forwards to provide you with excellent service. Your feedback is invaluable as it helps us improve going forward.
We had a delivery when it was really…
We had a delivery when it was really warm and noticed it delivered at just gone 3 in the morning which meant our milk was on the still warm step for around 5 hours... we know it must be hard to get this time of year right but we started having deliveries at around 6 to 630 which meant milk was ok but that 3 am delivery was warm when we got it in fridge and it went off in 4 days which was a shame....besides this all good 👍 thank you
6 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Jay,
Thanks for sharing your experience with us.
I’m really sorry to hear about your earlier delivery and any inconvenience this has caused.
Our drivers aim to deliver between 11pm and 7am, depending on where your home sits on their route 🚚✨
Unfortunately, we’re not able to change the delivery time, but we do have some helpful tips for keeping your milk fresher for longer here:
https://www.mcqueensdairies.co.uk/milk-fresher-for-longer/ ❄️💙
We're very sorry to hear that one of your deliveries had gone off before the expiry date. This is certainly not the level of service we strive for.
We're glad to hear that your deliveries are now coming a bit earlier and you're not experiencing any issues. If anything occurs, please don't hesitate to reach out to our customer service team and they will be able to assist you further.
Thanks for your support and understanding.
I had a call from James today to set up…
I had a call from James today to set up a direct debit as new customer,he was polite and helpful so I am looking forward to have my delivery.
21 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Baya! 👋
Thank you so much for sharing your experience with us. 🤩💫
At McQueens, our support staff are always there to help our customers with whatever query they may have. Delighted to hear that James was able to help get you all set up. 🤗✨
We will pass your lovely feedback on James. 😁🙌
Since we have been receiving our milk…
Since we have been receiving our milk from McQueens Dairies we have no complaints at all and are considering adding to our order
21 August 2026
Unprompted review
Reply from McQueens Dairies
Hi there! 👋
Thank you so much for your lovely 5⭐ review! 🤩💫
We are delighted to hear how our service has been working out for you and that you are looking to try even more of our delicious product range. 😁🙌🥛
We can't wait to see what you try next. 😄👏
Milk delivered to your door
Milk delivered to your door. What once felt out of fashion, is, for us at least, a welcome help when it comes to opening the fridge and discovering that there's no milk left for my mornimg brew because we all forgot to get some. We had a rep call at our door offering a trial and we have kept it up as it has often been a welcome help. The milk seems to be of at least equal quality to anything else you'd buy, and it has a reasonable shelf life, so no complaints from us. Had a follow up call this Moreton Natasha, who was just checking on our experience. No problems here, and thanks for bringing back the traditional dairy delivery. When an industry that used predominantly electric delivery vehicles shuts down in a time where the world is trying to get everyone into electric cars, It makes you think doesn't it!? :-)
21 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Colin,
Thank you for sharing your wonderful experience with us! 🥛
We're delighted to hear how much you enjoy our service and that it brings back the nostalgia of the good old days of the traditional milkman, combined with the convenience of having fresh milk delivered right to your doorstep. 🚚✨ There's nothing quite like knowing you'll never run out and always have fresh milk ready for your morning brew! ☕🥛
We're thrilled to hear that you're happy with both the quality of our milk and its shelf life. Knowing that everything has been reliable and hassle-free for you is exactly what we strive for. 😊
Thank you once again for your support and kind words. Customers like you are the reason we're able to continue delivering this service, and it truly means a lot to us. 🌟💙
Great service and delivered on time
Great service and delivered on time
21 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Natalie! 👋
Thank you so much for taking the time to share your 5⭐ experience of McQueens with us. 🤩✨
We are delighted to hear you enjoy the service and our getting it bright and early before 7am. 😁🥛🌄
We want to say cheers for your continued support of traditional doorstep delivery service with us. 🤗🙌
Lovely friendly service
21 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Gillian! 👋
Thank you for taking the time to leave such a lovely 5⭐ review! It makes what we do worthwhile. 🤩💫
Great to have you on board at McQueens and we greatly appreciate your continued support. ☺️✨
We cannot wait for many more farm-fresh deliveries and a lovely and friendly service. 🤗🙌
Great service product arrive on time.
Great service product arrive on time.
13 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Lydia! 👋
Thank you so much for reaching out about your experience with us. 🤩💫
Great to hear that our products and service are working our for you and you enjoy getting that fresh boost before 7am with the on time deliveries. 😁🙌😁
Great to have you on board for the McQueens journey. 🤗✨
Nice introduction to McQueens
I had a lovely chat with Laura from McQueens, she was very helpful and she explained everything very well. Nice girl spoke very polite and welcoming
21 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Rileyjane - Thank you for getting in touch about your introduction to McQueens. ☺️🙌
We are delighted to hear that Laura provided you with the polite and welcoming service that all customers should receive. 😁👏
Great to have you on board and we will make sure your kind words are passed along. 🤗✨
Delivery is early as expected
Delivery is early as expected, so milk can be taken in before heading off to work. Good communication from company.
20 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Grace! 👋
Thank you so much taking the time share your 5⭐ experience with us. 🤩💫
We are delighted to hear you enjoy the convenience of getting to wake up to the sight of farm-fresh on your doorstep. 😁🥛🌄
We look forward to your next delivery with us. 🤗🚚
Staff very polite and helpful also when…
Staff very polite and helpful also when come to door kot too pushy
21 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Jamie! 👋
Thank you so much for your lovely 5⭐ review! 🤩💫
Our staff are always there to help you with any query you may have. So, it is great to hear that you got the polite and helpful service that we expect all customers to have. 🤗✨
Thanks again for your continued support. 😁🙌
I had a call from Richard to see if…
I had a call from Richard to see if everything was ok as i had a problem setting up my account he sorted it all out for me
Was very polite and courteous
21 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Alison,
Thank you so much for the lovely review! We're delighted to hear that Richard was able to set up your account and sort any issues you've had. We will definitely pass your kind words to him. 😁
Thanks for your support! It truly means a lot! 🤩✨
Fantastic service
Fantastic service. Milk is always on time and fresh!
21 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Stephen! 👋
Thank you so much for your lovely 5⭐ review! 🤩💫
We are delighted to hear that we were able to hear you enjoy waking up to your farm-fresh milk on your doorstep. 😁🥛🌄
Great to have you on board and we want to say cheers for your continued support. 🤗✨
Reckless drivers who deliver the milk
Reckless drivers who deliver the milk . I can’t count how many times the driver who delivers the milk has woken me and my family yp driving reckless up our street . You can hear the tyres screeching even when he’s about 2/3 streets away . So disrespectful in the early hours of the Morning. I’ve emailed in about 3 times to let the company know this but still nothing has been done. So I will now let everyone know until it stops . The driver will blare music whilst he’s delivering this in the early hours and slams his door then speeds off . I simply would never ever order from them , all you need to do is read the reviews on his to see how bad customer service is .
21 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Hollie,
We're very sorry to hear that one of our drivers have been causing disruption in your area. This is certainly not the level of service we strive for.
It is concerning to hear that despite reaching out three times to let us know about the disturbances caused by one of our drivers, nothing has been done. This is unacceptable and we would need to escalate this further to our delivery management team.
If you can please reach out again to our customer service team either via Live Chat, social media or by calling us on 0330 555 5588 and our team will pick this up for you and escalate your concerns to the relevant team.
Once again we do apologise for the inconvenience caused. Your feedback helps us improve our services going forward.
I’m very happy with McQueens Dairies
I’m very happy with McQueens Dairies. Having fresh milk delivered straight to our doorstep is so convenient, and the milk is always fresh and tastes really good. The delivery service is reliable and makes life much easier. Really pleased with both the quality of the milk and the service. Highly recommended! ⭐⭐⭐⭐⭐
20 August 2026
Unprompted review
Reply from McQueens Dairies
Hi there! 👋
Thank you so much for your lovely review! 🤩💫 If we could, we give it ⭐⭐⭐⭐⭐
Our service is designed to help make our customers lives that little bit easier. So, it is amazing to hear that your experience has been reflected by this. 🤗🙌
Fantastic to have you on board and we cannot wait for many more fresh mornings to come. 😁🥛🌄
I am all for buying from local people…
I am all for buying from local people however you really need to sort your customer service out. For 3 weeks I had the wrong milk. I kept getting sent blue even though we can't drink it. Now I have just looked and the price has gone upto £2.99 however I'm getting charged £3.11. I have checked my emails and the last one i got was to tell me I owed them money from when they kept messing up...
Im deffinetly cancelling and will be going back to the supermarket! Charged for bottles of milk we couldn't use and then told i owe them money. This is a great idea on the grand scheme of things but you really need better customer service OR beable to change it yourself online because I dont know how so many people can do it wrong. The last lady did change it for me and fully understood - however £3.11 for a bottle of milk is just a bit too steep for me
10 August 2026
Unprompted review
Reply from McQueens Dairies
Hello,
Thank you for taking the time to share your experience with us. We are very sorry to hear that you've received incorrect deliveries for three weeks running. This is certainly not the level of service we strive to provide.
We understand how frustrating repeated delivery issues can be, and we're sorry for the inconvenience this has caused. We always encourage customers to contact our Customer Service Team as soon as any issues arise so that we can investigate with the delivery team and take steps to prevent the problem from happening again.
We're also disappointed to hear that you received emails regarding an outstanding balance while experiencing these delivery issues. We appreciate how frustrating and concerning this must have been, particularly as it has led to your decision to cancel your account. Our team will be able to review both the charges and the delivery discrepancies in more detail to determine what went wrong.
For future reference, we also offer an online customer portal where you can manage and amend your orders, providing greater flexibility and control over your deliveries.
Once again, we sincerely apologise for the inconvenience caused and thank you for your feedback. Your comments help us identify areas where we can improve our service and customer experience.
If I could give Zero
If I could give Zero - I would!
"Alfie" knocked on my door trying to get me to sign up to a delivery - when i said I couldnt at this time, I was offered a free sample, I accepted on the basis it was a one time sample and IF I was interested I would contact them when I return from Holiday.
Without me knowing "Alfie" fraugulently signed me up to a weekly delivery (obviously needed to hit his Cold Calling sales for the day!) The Deliveries started when I was on holiday (during the heatwave) so when I returned - I had a 4 pint of milk that had gone rotten and exploded all over the front of my house - welcome home!
When trying to cancel - the Portal does not give you the option - only to arrange a call back during working hours - Monday to Friday - which is useless when you work those hours, and work in a field where you are not allowed to use your Mobile Phone.
After finally locating Customer Service Email address - I engaged them to raise a complaint, to have the situation addressed, and to exercise my rights under Article 17 of the UK GDPR (Right to Erasure) have all my data removed- the reposnse from Customer Services is a terrible sub par response asking me to book a call back to cancel!
Off to Trading standards and the ICO I go - maybe that is the only way to progress my complain
Absolutely ludicrous that I have had another delivery TODAY!!!! Please please please CANCEL AND LEAVE ME ALONE!!!!!
20 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Sian,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience with us. This is certainly not the level of service we strive to provide.
It is concerning to hear that one of our representatives signed you up without your consent and presented the delivery as a "free sample." Our representatives should always be transparent and clearly explain that the trial delivery is chargeable and that a member of our team will be in touch after the first delivery to discuss whether you would like to continue with the service. This is unacceptable, and we will ensure your feedback is passed to our Sales Team for further investigation.
We're also very sorry to hear that deliveries began while you were away on holiday, resulting in the milk spoiling before your return. We're sorry to hear about the mess this caused at your front door.
In addition, we're disappointed to hear that you experienced difficulties when trying to cancel your account. We aim to provide seamless experience and we're sorry that we fell short on this occasion.
We have reached out to gather further information regarding this incident so that we can investigate the matter thoroughly and understand exactly what went wrong.
Once again, we sincerely apologise for the inconvenience and frustration caused. Thank you for providing your feedback, as it helps us identify areas for improvement and deliver a better experience for our customers going forward.
The simple pleasure of finding a glass…
The simple pleasure of finding a glass bottle of milk on the doorstep in the morning cannot be underestimated. It's reminiscent of days gone by.
The easy to use ordering service is practical and knowing I can tweak the order at any time is useful.
I would definitely recommend.
23 July 2026
Reply from McQueens Dairies
Hi Sharon! 👋
Thank you so much for such a great review of your McQueens experience! 🤩💫
How great is that feeling of waking up to farm-fresh milk on your doorstep? 🤗🙌🥛
We love to hear how ways all aspects of the service are working out for you and we appreciate your continued support. ☺️✨
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