Been a customer for a while. Professional & easy to deal with. I only purchase the milk which has been known to last a week once opened. Great delivery service and account comes with a McQueens app to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good quality milk. We have not been able to access the customer portal. Our welcome offer discounts were not applied. That was resolved as soon as I phoned customer services. I have had 4 weeks of del... See more
Company replied
After a rocky start everything is sorted now. Deliveries are on time and the products are lovely. It's great that doorstep deliveries are continuing as the milk is far tastier than the supermarkets an... See more
Company replied
Error in delivery ie extra left easily resolved at no extra cost to me. Excellent customer service. Portal very easy to use when need to make changes to weekly orders. Delivered VERY early. Delicious... See more
Company replied
Company details
About McQueens Dairies
Written by the company
McQueens are Bringing it home every time, with our doorstep delivery of milk, eggs, juice, all arriving fresh from our dairy before 7AM.
We provide easy sign-up milk delivery service, alongside a range of complimentary products including non-dairy milk alternatives and cream. Milk is available in reusable, recyclable glass bottles and non-dairy alternatives including oat, soya, coconut, and lactose-free milks are also available.
Founded in 1995, McQueens Dairies are a third-generation family business with over 25 years of delivering the freshest dairy to your door. All the milk from McQueens own dairy is delivered by local drivers, serving and supporting local communities all across the UK, serving over a quarter of a million households! Get your milk delivered 🥛 Explore Vitamin D milk ☀️ Socials/Key links 🤳🏻
At your doorstep for 7AM
Delivering in all conditions, all year round!
At McQueens Dairies, we deliver to thousands of doorsteps every night, with the promise of some of the freshest product in the country, at your door before you wake up for your morning coffee.
Contact info
20 High Craighall Road, G4 9UD, Glasgow, United Kingdom
- 0330 555 5588
- hey@mcqueensdairies.co.uk
- www.mcqueensdairies.co.uk
3.9
Great
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always happy with their service
Always happy with their service. Highly recommend 😊
20 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Kinga! 👋
Thank you so much for sharing your lovely 5⭐ review with us! 🤩💫
We are delighted to hear that you happy with the service. ☺️✨
We cannot wait for that next delivery to arrive. 😁🥛
Be wary of offers of free trials
So an individual came to my door claiming to be from a Linlithgow dairy. We don't drink cows milk but he offered us a free trial of oat milk to see what we thought then we could discuss accounts and deliveries. My bad for trusting someone. I received several phone calls demanding I sign up to a direct debit BEFORE we had even received the milk. BTW this was delivered to our neighbours door. I answered a call today and proceeded to have a lively conversation with an agent. He demanded money for the Free Trial . I refused to give him anything as the doorstep agent had completely misrepresented the company and the terms of a free trial. I managed to get them to cancel my account and clear any balance. I even offered him the opportunity to collect the milk . I also used the chat bot to get an agent to send me a confirmation email to that effect.
So disappointed in these tactics as we had been previous customers in the town we used to live in .
20 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Maz -Thank you for taking the time to share your experience with us. We are so sorry to hear about the issues you faced following being provided with some misinformation when you agreed to try the service with our canvasser.
While we do offer a trial period, this is not free. This is an opportunity for our customers to try a delivery with us before deciding if they want to commit to longer term deliveries. Our canvassers should be there to offer a polite and insightful introduction about what the service offers. Apologies this has not reflected in your experience.
We can imagine how frustrating it must have been for a payment request when you were told that this would not be the case.
That is why we are happy to hear that you were able to speak with an agent that was able to resolve this and ensure that no money was taken. This would have also been reported back tot he canvassing manager by the agent you spoke with.
Once again, we do apologise that the McQueens experience fell short of what was expected following the misinformation that was given.
We really appreciate you taking the time to raise this with us as we can relay this back to the relevant team to ensure that this does not happen again.
The customer service was great
The customer service was great they answered my query and sorted it out very quickly.
20 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Sarah! 👋
Thank you so for sharing your 5⭐ experience with us. 🤩💫
We are all about giving customers that hassle-free experience. 🤗✨
It is amazing to hear that our support staff could provide this and help get your query resolved quickly. ☺️👏
Loved the fact that the ladie on phone…
Loved the fact that the ladie on phone was so genuine and a pleasure to speak to. Perfect
20 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Caroline,
Thank you very much for the review! We're happy to hear that our customer service is genuine and pleasure to speak to. We strive to provide excellent customer service and we're glad to hear it's been appreciated.
Thanks again for your support. 😊
Missing milk.
Our milk wasn't on the doorstep as normal. Justin had a look, ours had been stolen in the early hours. My account has been credited, and we've arranged for a (hopefully) safer place for the milk to be delivered to.
Really excellent customer service.
20 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Selina,
Thank you for the lovely review! We're very sorry to hear that your delivery was stolen. We're delighted to hear that Justin was able to assist you finding a safer place to leave the milk going forward. We hope you won't have any issues in the future. We will definitely pass your lovely words to him. 😊
Thanks again for your support, it truly means a lot! 😁🙌
Great service and dealt with very…
Great service and dealt with very professionally
20 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Susan! 👋
Thank you for taking the time to share your experience with us today. ☺️🙌
Fantastic to hear that you are enjoying the service and were able to have any queries handled in a professional manner. 🤗✨
Here's to your next delivery. 😁🥛
Wonderful & Polite customer service .
Wonderful & Polite customer service .
19 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Nadejda! 👋
Thank you so much for sharing your 5⭐ experience with us. 🤩💫
We always expect the highest level of customer service for all customers regardless of the query. So, we love to hear that your experience was reflected by this in a 'wonderful and polite' manner. 🤗✨
Thanks again for your continued support. 😁🥛
Amazing customer service
Amazing customer service, very polite and helpful
20 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Aneeka! 👋
Thank you so much for your lovely 5⭐ review! 🤩💫
We are delighted that you were able to get the customer experience that is expected from our support staff. We always expect our support to put the customers first. It is great to hear that we delivered on that for you in such a polite and a helpful manner. ☺️🙌
Thanks again for your support. 🤗✨
So far so good
So far, very helpful and understanding of requirements. I look forward to sampling the products and hopefully continuing with this service
20 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Dee! 👋
Thank you so much for sharing your McQueens experience so far. We are delighted to hear how things are going. ☺️👏
Great to hear that the help you have received so far has been helpful and understanding. We are also looking forward for you to try our amazing products. 😁👏🥛
Great to have you on board. 🤗✨🐮
Very impressive with the service that I…
Very impressive with the service that I have received. I’ve been with the MQ dairy since they first opened and I’ve always received my milk on time never had any issues and the one time I have had a no-show delivery they applied a credit straight to my account would truly recommend them
20 August 2026
Unprompted review
Reply from McQueens Dairies
HI Russell! 👋
Thank you so much for sharing your 5⭐ experience with us. 🤩💫
We are delighted to hear that the service is working out for you and you enjoy the milk arriving nice and early to start the day. ☺️🥛🌄
We look forward to many more deliveries to come in the future. 😁🙌
Quick response through chat box
Quick response through chat box. I was quickly connected to a real person
20 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Marion! 👋
Thank you so much for sharing your kind feedback with us. 🤗✨
We are delighted to hear that you were able to use our LiveChat function and a member of our team could help get this resolved in a quick manner. ☺️🙌
It is exactly the type of experience all customers should have with McQueens. 🙂🥛
Great service .emma was friendly…
Great service .emma was friendly helpful and really took the time to explain how they work and what they offer . And our first delivery arrived by the time i was going to work . 5star review from our house
Thank you
20 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Callum! 👋
Thank you for your lovely 5⭐ review about your experience with Emma. 🤩💫
We are delighted that Emma was able to assist and provide information on our service that helped you understand how we operate. 😁🙌
This exactly what we want all customers to experience with us and it is fantastic to hear this was reflected on your experience. ☺️🥛
Just purchased my first milk order,and…
Just purchased my first milk order,and set up a weekly transfer. Ian who called me from customer service was so helpful and friendly and explained all the farms products. Definitely pleased with my purchase.
20 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Anton, thanks so much for taking the time to leave us this lovely review!⭐
I am so pleased to hear that during your call with Ian, he was able to assist and provide you with further information about our service. I will make sure he gets your feedback, he will be happy to know he was a good help to you🙌
And a massive thank you for signing up to our doorstep deliveries, we truly appreciate the support and are so happy to welcome you to the milk round!
If you need anything at all, please just reach out.
Kind Regards,
McQueen's Dairies🥛
Avoid avoid avoid!!!!
Unfortunately I have to say I am extremely unimpressed with this company. For several weeks they were delivering me 1 bottle of milk but charging me twice, so 2 separate lots of money were coming out of my account. I spoke to 3 different people on 3 different occasions over the course of a month to try to rectify this. I wasn’t even asking for a refund. Just for them to fix the problem so that I could carry on receiving my 1 milk delivery, but only pay for it once not twice. I sent then copies of my bank statements showing the transactions and was very patient and understanding in the hope they would cancel one of the DD’s.
Unfortunately even after I was told it was sorted out, it continued, so eventually I contacted them to cancel my order completely. I explained why I was cancelling (which gave them potentially another opportunity to rectify the double billing, but they didn’t seem to care. I spoke in person with someone on the phone as I had done every time. They confirmed everything was cancelled and said my balance was £0 as I had intentionally called up the day after my delivery to ensure it wasn’t when they were in a ‘milk billing cycle’ as they called it.
Can you believe I am now getting threatening emails from them saying I need to settle my account which is apparently 0.12p. So for weeks they were taking an extra few quid out of my account that they never refunded or delivered any milk for & now they’re pursuing me and threatening legal action over 12 pence. They are an absolute shambles and I do not recommend using them.
19 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Lora,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience with us. This is certainly not the level of service we strive to provide.
It is concerning to hear that you were charged twice weekly despite only receiving one delivery. We understand how frustrating this must have been, and it's disappointing to learn that, despite speaking with several of our advisors, the issue was not resolved, ultimately leading to your decision to cancel your account.
We're also concerned to hear that, following your cancellation, you received communication regarding an outstanding balance of 12p. We appreciate how confusing and frustrating this must have been, particularly given the payment issues you had already experienced.
We would like to investigate exactly what happened so that we can better understand the circumstances and work towards preventing similar issues in the future. We have reached out for further information and hope to hear from you soon.
Once again, we sincerely apologise for the inconvenience and frustration caused. Thank you for your feedback, as it helps us identify areas where we can improve our service and customer experience moving forward.
Reply from McQueens Dairies
Hi Leanne! 👋
Thank you so much for a great 5⭐ review. 😄👏
We are delighted to hear how great the service and products have been for yourself. 😁🙌🥛
Here's to your next delivery. ☺️✨
Great customer service
Great customer service, a delivery is never missed and the products are great quality.
16 May 2026
Reply from McQueens Dairies
Hi Mandy,
Thank you so much for leaving us a 5-star review! ✨😊
We're delighted to hear that deliveries are never missed, our products are great quality and that our customer service is top notch. 🥛
Thank you so much for the lovely words, it truly means a lot! 😁🙌
Great service and always on time
Great service and always on time. They offer a good variety of milk, and I would highly recommend them. The prices are fair too. I have been using this company for about 10 weeks now, and I’m very happy with their service.
19 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Tigere,
Thank you for the amazing review! We're thrilled to hear that our service is great and always on time. ✨😊
We're glad you enjoy our range of products that would definitely recommend us.
Thanks again for your support the past 10 weeks and here's to many more deliveries! 🚚🥛
It’s so good to have milk delivered…
It’s so good to have milk delivered just like days of old . The milk is so good and the service you offer is brilliant online payment never need to wait for you to collect
22 July 2026
Reply from McQueens Dairies
Hi June,
Thank you so much for your lovely review!
Having milk delivered like the old days is truly something special, isn't it! We're glad to hear the milk is good, the service is brilliant and the payments hassle-free.
We strive to provide a seamless experience and it's great to hear that you feel that too. 🤩
Thanks again for your support, it truly means a lot! 😊✨
The lads that talked to me.
I found the lads that canvases. My street ( Ashmore crescent) was very polite and answered all questions that I asked him.
This made me trust Mc Queens Dairies. Thank-you.
5 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Catriona,
Thank you for sharing your experience with us! It's great to hear that our canvassers were polite and knowledgeable.
We would like to welcome you to your local milk round! We hope you enjoy your first delivery! 😁🥛
Super quality products and fantastic…
Super quality products and fantastic service
19 August 2026
Unprompted review
Reply from McQueens Dairies
Hi John,
Thank you so much for the amazing review! 🌟
It's fantastic to hear that you're enjoying the high quality of our products and that our service has consistently hit the mark. 🥛🚚✨
Thank you again for taking the time to share your lovely feedback. Your support means a great deal to us, and here's to many more amazing deliveries! 😊🙌
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.