The purchasing procedure and delivery of the item was excellent, however, in my opinion it should have had a master set of instructions that tells you what boxes to open and assemble in what order.... See more
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Review summary
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What people talk about most
Reviews shaping this summary
5 days later than advised, very well packaged and comfortable height for dining and relaxing. Would have been 5+ without the delays. NB delivery advised 9 am to 5pm! Actually came 2 pm.
Company replied
When I ordered my garden furniture in January for a great price-I knew the trade off was that it would be delivered in June. And I was happy with that because I was happy with the price. Unfortunately... See more
Company replied
I planned to return items which was arranged without issue . Then after some discussions with my husband we decided to keep the items. This was all changed with fast communication and helpful assist... See more
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Company details
Written by the company
Maze Living is the lifestyle brand from Maze Outdoor Furniture. For years Maze has been the driving force behind outdoor rattan furniture as a supplier and wholesaler to some of Britain’s biggest brands. Maze Living is a brand that allows Maze products to be sold directly to the customers that love the brand - giving them access to the largest levels of stock in the UK. Maze Living is an online-only endeavour which along with offering the latest products, includes news and articles authored by the country’s best known experts in garden landscaping and exterior design.
Maze Living, #1 Trusted Supplier Of Maze Rattan Furniture
Written by the company
- We believe in providing the best quality furniture, alongside the best in customer service
Contact info
1 Boundary Road, CB9 7YH, Haverhill, United Kingdom
- 01440 710673
- www.mazeliving.co.uk
4.0
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Infrared Heater
I ordered an infrared heater for my pergola, although the 1st one I received was faulty, likely damaged during transport. Maze sorted and sent a replacement immediately. Thank you for great customer service.
10 July 2026
Reply from Mazeliving
Hello Richard,
Thank you for your review.
We're sorry the first heater arrived faulty, but we're pleased we could get a replacement sent out quickly for you. It's great to hear you received the service we aim to provide.
We hope you enjoy your pergola and heater.
Kind regards,
Maze Living
I can’t recommend Maze Living highly…
I can’t recommend Maze Living highly enough, especially Charlotte, who has been absolutely fantastic from start to finish.
I initially had concerns that I’d ordered the wrong size sofa for my space, and Charlotte couldn’t have been more helpful. She took the time to look at photos of my garden, discussed different options with me, refunded my delivery charge as a goodwill gesture, and even arranged a significant discount on an additional modular section so I could create the layout I wanted.
What really stood out was her customer service.
I’m absolutely delighted with the quality of the furniture and the finished look of my garden (even my Old English Sheepdog, Nellie, has claimed the sofa already!).
Thank you, Charlotte, for going above and beyond. You turned what could have been a stressful situation into a genuinely positive experience. Outstanding customer service and a real credit to Maze
21 July 2026
Unprompted review
Reply from Mazeliving
Hello Lyndsay,
Thank you for such a wonderful review.
We're delighted to hear how helpful Charlotte was throughout your experience. It's fantastic that she was able to support you in finding the right layout and make the process a positive one.
We'll be sure to share your kind words with Charlotte — we're sure she'll be thrilled to hear how much you appreciated her help.
We're also so pleased that you and Nellie are enjoying your new sofa!
Kind regards,
Maze Living
Great service when we spoke to Tyler he…
Great service when we spoke to Tyler he was extremely helpful as we needed to arrange our own delivery due to the timescales....a point for improvement would be time to answer calls and emails.
9 July 2026
Reply from Mazeliving
Hello Tony,
Thank you for your feedback.
We're pleased to hear that Tyler was able to help and make the delivery arrangements work for you. We'll be sure to pass on your kind words to him.
We also appreciate your comments regarding response times and will continue working to improve this.
Kind regards,
Maze Living
Customer Service a massive let down…
Great product but the customer service and communication massively let this company down. I have had several people interested in purchasing their own pergola and I have directed to other companies selling similar products.
26 June 2026
Reply from Mazeliving
Hello Rachel,
Thank you for taking the time to leave us a review.
We're pleased to hear you're happy with your pergola, but we're very sorry that your experience with our customer service and communication did not meet your expectations. We understand how frustrating this must have been and appreciate your honest feedback.
We're continually working to improve our service, and comments like yours help us identify where we need to do better. We hope we'll have the opportunity to restore your confidence in us in the future.
Kind regards,
Maze Living
Terrible after sales
Terrible after sales, customer services are not communicating with each other let alone with the customer. Everytime I call I have to wait for an hour just to get through to people who just don’t have a clue how to help me, they refuse to put me through to a manager and say they cannot guarantee a manager will call me back when I requested a callback. My parasol is faulty and they promised me a replacement then when I wait two weeks for someone to call me to arrange delivery I have to call back again to then be told they don’t have it in stock and I will have to wait until next year now for my replacement! Awful service and aftercare
20 July 2026
Unprompted review
Reply from Mazeliving
Hello,
I am really sorry to hear about this.
Unfortunately you have not provided us any details that we requested and therefore we are unable to reach out to resolve this.
Kind regards,
Maze Living
We had an issue with the light not…
We had an issue with the light not working. Pheobe resolved this issue quickly and easily and replaced the non working part. Excellent customer service
14 July 2026
Unprompted review
Reply from Mazeliving
Hello Alex,
Thank you for your review.
We're sorry you experienced an issue with the light, but we're pleased to hear Phoebe was able to resolve this quickly and arrange a replacement part for you.
We'll be sure to pass on your kind words to Phoebe. Thank you for recognising the service provided.
Kind regards,
Maze Living
Bought two sets for garden furniture…
Bought two sets for garden furniture for our garden. We are so pleased with all of it. Very well made and easy to assemble. Minor issue with the Artemis LED parasol (2 of the LED strips didn't work), reported this via the customer service e-mail and top marks to Phoebe who resolved this quickly and efficiently by sending a replacement. Super product and top marks for excellent customer service!
20 July 2026
Unprompted review
Reply from Mazeliving
Hello Paul,
Thank you for taking the time to leave such a lovely review.
We're really pleased to hear you're enjoying your garden furniture and found it easy to assemble. We're sorry about the issue with the LED strips, but it's great to know Phoebe was able to get this resolved quickly for you.
We'll make sure your kind words are passed on to her.
Thank you again for choosing Maze Living.
Kind regards,
Maze Living
Reply from Mazeliving
Hello Kev,
Thank you for your review.
We're delighted to hear your order arrived on time and that you're happy with the quality. We hope you enjoy your new furniture.
Kind regards,
Maze Living
DISGRACEFUL
DISGRACEFUL
Had a £700 parasol delivered two and a half weeks ago, the inside arms were broken and the electrical wires for the lights hanging down.
Emailed Maze on the day of delivery with photographs and an explanation, followed up with a complaint after ten days as still no reply.
Every time I call, wait time is 20 minutes plus - I don’t have 20 minutes to wait.
I will have no alternative but to contact my credit card company for them to pursue via training standards.
DO NOT BUY FROM THIS COMPANY, THEY ARE A DISGRACE.
UPDATE 04/08 - Maze finally arranged a collection of my faulty parasol, it was collected yesterday a month after I contacted them.
Let’s see how long my refund takes.
2 July 2026
Unprompted review
Reply from Mazeliving
Hello,
We're very sorry to hear about your experience and apologise for the frustration and inconvenience this has caused.
We can confirm that arrangements have been made for the courier to collect the parasol, and you have been advised that they are due to arrive shortly.
Once the item has been collected and returned to us, we will process a full refund to your original payment method.
We appreciate your patience and apologise again for the issues you've experienced.
Kind regards,
Maze Living
Replacing a broken parasol
Replacing a broken parasol, I chose Mazeliving the parasol is very good quality and the colour I was after so much so ive just ordered a second one .
I already own Maze garden furniture.
8 July 2026
Reply from Mazeliving
Hello Helen,
Thank you for your review.
We're so pleased you’re happy with your new parasol and that you’ve chosen Maze Living again. It’s fantastic to hear you’re already a Maze furniture owner and have come back to us for another purchase.
We hope you enjoy your new parasol.
Kind regards,
Maze Living
Really good quality products at a fair…
Really good quality products at a fair price.
Kept informed on delivery and items always very well packaged. Would recommend
8 July 2026
Reply from Mazeliving
Hello Michael,
Thank you for your lovely feedback.
We're really pleased to hear that you're happy with the quality of our products and feel they offer great value. It's also great to know that our delivery updates and packaging helped make your experience a smooth one.
Thank you for recommending Maze Living — we truly appreciate your support.
Kind regards,
Maze Living
This review is for Billy
This review is for Billy - customer service manager rather than the Company. I had a few problems but Billy went out of his way to resolve these for us. Hopefully this is now resolved. Thank you Billy.
6 July 2026
Unprompted review
Reply from Mazeliving
Hello Maria,
Thank you for taking the time to leave us a review.
We're pleased to hear that Billy was able to support you and work towards resolving the issues you experienced. We understand how frustrating it can be when things don't go as expected, and it's great to hear that Billy went out of his way to assist.
We'll be sure to pass your kind words on to Billy, and we hope everything is now fully resolved and you can enjoy your furniture.
Kind regards,
Maze Living
Maze should be Amaze
My pergola was well
Packed no damage which is good,and good quality material,and it looks stunning 🤩 so pleased with my purchase thank you Maze.Delivery was on time stated thank you.
19 July 2026
Reply from Mazeliving
Hello Pamela,
Thank you for your fantastic review.
We're delighted to hear that your pergola arrived safely, was well packaged, and that you're pleased with the quality and design. It's wonderful to know it looks stunning in your garden and that you're happy with your purchase.
We're also pleased that your delivery arrived as scheduled. Thank you for choosing Maze Living, and we hope you enjoy your pergola for many years to come.
Kind regards,
Maze Living
Reply from Mazeliving
Hello Les,
Thank you for your lovely feedback.
We're thrilled to hear that you're happy with the quality of our products and the service you received. We really appreciate your support and hope you enjoy your furniture for many years to come.
Kind regards,
Maze Living
Very professional company to deal with
Very professional company to deal with. I was kept informed on the delivery date. And the product is of high quality and just as advertised
7 July 2026
Reply from Mazeliving
Hello David,
Thank you for your kind review.
We're delighted to hear that you found our service professional and that you were kept informed throughout the delivery process. It's also fantastic to know the product met your expectations and was exactly as advertised.
We hope you enjoy your new furniture and thank you for choosing Maze Living.
Kind regards,
Maze Living
Still waiting on my furniture since…
Still waiting on my furniture since months
Correspondence poor and misinformed on delivery multiple times, No correspondence on a resolution as of yet.
10 July 2026
Reply from Mazeliving
Thank you for your review.
We're very sorry for the delays you've experienced and understand how frustrating this has been. We apologise for the communication you've received and appreciate your patience.
Your order is now booked for delivery on 7th August, and we're looking forward to finally getting your furniture to you.
Thank you again for your patience, and we hope you'll be delighted with your furniture once it arrives.
Kind regards,
Maze Living
Everything went well till we put it…
Everything went well till we put it together and notices one of the stems is bent crushed
10 July 2026
Reply from Mazeliving
Hello John,
Thank you for taking the time to leave us a review.
We're pleased to hear that everything went smoothly until assembly, but we're sorry to learn that one of the stems was found to be bent and crushed. That certainly isn't the standard we aim to deliver.
If you haven't already been in touch, please contact our Customer Service team with your order details and a photo of the damaged part so we can look into this and work towards a resolution as quickly as possible.
Kind regards,
Maze Living
We purchased a 3x4 pergola
We purchased a 3x4 pergola. The delivery men are brilliant nothing was to much trouble ,the even have us tips on the assembly. The product is excellent. The only reason I have 4 stars is the customer service. I had to call and chase delivery after the date came and went. Once I managed to speak to someone after sending a complaint query. It's a shame Maze will lose a lot of custom through bad customer service.
9 July 2026
Unprompted review
Reply from Mazeliving
Hello Sally,
Thank you for taking the time to leave us a review.
We're delighted to hear that you are pleased with your pergola and that our delivery team provided such helpful service. We'll be sure to pass on your kind words to them, as we know how important a smooth delivery and installation experience is.
We're sorry to hear that you had to chase your delivery and that your experience contacting our customer service team was not as positive. We appreciate your honest feedback and understand how frustrating it can be when communication doesn't meet expectations.
Your comments have been shared with the relevant teams as we continue to improve our service. We hope you enjoy your pergola for many years to come.
Kind regards,
Maze Living
Amazing
Although my order took a little longer than expected I was more than satisfied with Maze. Their response to my emails was really quick and when it came to delivery they kept me updated the whole way with a pre call and then a live tracker. The furniture itself is fantastic 👏
6 July 2026
Reply from Mazeliving
Hello Karen,
Thank you for taking the time to share your experience.
We're sorry that your order took longer than expected, but we're pleased to hear that our communication and delivery updates helped keep you informed throughout the process.
It's fantastic to know you're happy with the quality of your furniture. We hope you enjoy it for many years to come.
Kind regards,
Maze Living
Reply from Mazeliving
Hello Amelie,
Thank you for your kind feedback.
We're delighted to hear that you had such a smooth experience from purchase through to delivery. It's great to know our team provided a professional service throughout.
We hope you enjoy your new furniture.
Kind regards,
Maze Living
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