The purchasing procedure and delivery of the item was excellent, however, in my opinion it should have had a master set of instructions that tells you what boxes to open and assemble in what order.... See more
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Review summary
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5 days later than advised, very well packaged and comfortable height for dining and relaxing. Would have been 5+ without the delays. NB delivery advised 9 am to 5pm! Actually came 2 pm.
Company replied
When I ordered my garden furniture in January for a great price-I knew the trade off was that it would be delivered in June. And I was happy with that because I was happy with the price. Unfortunately... See more
Company replied
I planned to return items which was arranged without issue . Then after some discussions with my husband we decided to keep the items. This was all changed with fast communication and helpful assist... See more
Company replied
Company details
Written by the company
Maze Living is the lifestyle brand from Maze Outdoor Furniture. For years Maze has been the driving force behind outdoor rattan furniture as a supplier and wholesaler to some of Britain’s biggest brands. Maze Living is a brand that allows Maze products to be sold directly to the customers that love the brand - giving them access to the largest levels of stock in the UK. Maze Living is an online-only endeavour which along with offering the latest products, includes news and articles authored by the country’s best known experts in garden landscaping and exterior design.
Maze Living, #1 Trusted Supplier Of Maze Rattan Furniture
Written by the company
- We believe in providing the best quality furniture, alongside the best in customer service
Contact info
1 Boundary Road, CB9 7YH, Haverhill, United Kingdom
- 01440 710673
- www.mazeliving.co.uk
4.0
Great
10K reviews
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Replied to 94% of negative reviews
Typically replies within 1 week
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Ease of ordering
Ease of ordering, delivery guys very kindly carried into my back garden, very friendly, polite.
A couple of tiny hitches assembling but that was on my part.
Looks absolutely stunning, just wish I could have afforded a bigger one.
But may get another next year and put next to this one.
15 July 2026
Reply from Mazeliving
Hello Sally,
Thank you for your lovely feedback.
We're so pleased to hear your order and delivery experience went smoothly. It's great to know the delivery team were helpful and that you're happy with how your new purchase looks in your garden.
We hope you continue to enjoy it — and we’ll be happy to welcome you back if you decide to add another one in the future!
Kind regards,
Maze Living
Easy to order
Easy to order, great communication, delivered on weekend at no extra cost. Love a maze product
17 July 2026
Reply from Mazeliving
Hello,
Thank you for your review.
We're pleased to hear your ordering and delivery experience was smooth and that you enjoyed the communication throughout. It's great to know you're a fan of Maze products!
We hope you continue to enjoy your purchase.
Kind regards,
Maze Living
Failed Order - no comms
Pre-order, money taken and delivery expected July 1…. No proactive communication. Constant chasing to get order allocated. Finally a delivery date 25th July - one email and 2 phone confirmations and still no delivery. Today an email asking for feedback “how did we do”. Maize Living you have failed again and again and I still have nothing but a £2500 hole in my bank account.
YOUR RESPONSE IS INACCURATE
No one contacted me about a delay to the order for July 9th. I contacted you to ask where the order was.
Delivery July 25 did not happen - I chased you again. I still do not have a delivery date. I email daily for updates. Let me know who would like to see the communication thread by email so you can be more accurate!!
UPDATE 3 - July 30. Still no contact from delivery company. Requesting a full refund. Can’t keep chasing and you are unable to meet original deadline, delivery date of 25th July and no one has been able to give a an actual delivery date.
Update 4 - 31July
Commitment from Maze Living and delivery company to delivering today 31 July (both by emails and phone). Guess what - another no show!!
25 July 2026
Reply from Mazeliving
Hello,
I can see you were informed of an unfortunate delay on your order meaning it was not arriving to our depot until the 9th July.
We then dispatched the goods as soon as we could to the courier who unfortunately delayed the delivery until the 25th July. I can see our team kept pushing for quicker delivery for you and also made you aware of this, I am really sorry we were unable to deliver on time for you.
If you need anything else please let us know.
Kind regards,
Maze Living
Bit of a mix up with delivery
Bit of a mix up with delivery, arrived to collect instead of deliver, all resolved by the end of the day. Product is fabulous
13 July 2026
Reply from Mazeliving
Hello Tracey,
Thank you for taking the time to leave us a review.
We're sorry there was a mix-up with your delivery, but we're pleased everything was resolved by the end of the day. It's great to hear you're happy with your product and that it was worth the wait.
We really appreciate your understanding and hope you enjoy your new furniture for many years to come.
Kind regards,
Maze Living
Excellent Customer Service
We are very happy with the adjustable dining table we recently bought from Maze. Communication from order to delivery was good and when we had an issue with the product (due to damage during delivery not the product itself) it was sorted without any quibbles. Have used this company before and would definitely use again.
15 July 2026
Reply from Mazeliving
Hello Sophie,
We're delighted that you're happy with your new adjustable dining table and that everything from ordering through to delivery went smoothly. We're sorry there was an issue on arrival, but pleased we could resolve this quickly for you.
It's fantastic to hear you've used Maze Living before and would choose us again. Thank you for your continued support.
Kind regards,
Maze Living
Very poor communication
I am very happy with the product purchased, but the customer service communication has been very very disappointing with regards to managing delivery timings and expectations.
Different expectations on when the product will arrive, and then no communication about when delivery is upcoming. It was over a week late!
Then different timings initially for delivery day 7-9am, then a day before messaged it was 5.30-7.30pm and my comment ignored querying this. Luckily we were are home as the delivery in fact came at 3pm!
Very frustrating customer service experience.
16 July 2026
Reply from Mazeliving
Hello Michelle,
I am really sorry to hear about this, I can see you got in touch with Customer Service about this and we had refunded the delivery fee you paid as an apology for the late delivery.
If you need anything else please let me know.
Kind regards,
Maze Living
Missed delivery date and didn’t accept…
Missed delivery date and didn’t accept being responsible. Very disappointing
13 July 2026
Reply from Mazeliving
Hello Wendy,
I can see you accepted a delivery date of the 13th July and we completed the delivery on the 13th July.
Kind regards,
Maze Living
Antigua outdoor unit
Antigua outdoor unit. Amazing profuct, well packaged and delivered. A bit tricky to assemble but couple of people can do it in 2-3 hours. Very nice build quality.
13 July 2026
Reply from Mazeliving
Hello,
We're pleased to hear you're happy with your Antigua outdoor unit and that it arrived safely and well packaged. It's great to know you’re impressed with the build quality and overall finish.
Thank you for sharing your assembly experience too — we hope you enjoy your new outdoor space.
Kind regards,
Maze Living
Waited in all day (and shifted lots) to…
Waited in all day (and shifted lots) to get a message at 4:30 pm saying :
Customer not home - Injured myself at the last delivery before this, not fit to build today.
16 July 2026
Reply from Mazeliving
Hello Nicholas,
I tried to call today but could not get through.
I am really sorry for the delay in getting this rebooked I can see it is booked for Friday.
I have followed up with an email to apologise for the service received and I look forward to hearing back from you.
Kind regards,
Maze Living
Great Pergola
Great Pergola. Delivered on time by 2 helpful and polite guys. We erected it the next day, and the instructions were clear. Very happy.
16 July 2026
Reply from Mazeliving
Hello,
We're delighted to hear you're happy with your pergola and that the delivery team provided such a helpful service. It's great to know the assembly went smoothly and that the instructions were clear.
We hope you enjoy your new pergola for many years to come.
Kind regards,
Maze Living
Helpful customer service
I planned to return items which was arranged without issue . Then after some discussions with my husband we decided to keep the items. This was all changed with fast communication and helpful assistance in friendly emails from Jason .
17 July 2026
Unprompted review
Reply from Mazeliving
Hello Jean,
Thank you for taking the time to leave us a review.
We're delighted to hear that the return process was straightforward and that, when you decided to keep your items, everything was quickly updated without any issues.
It's wonderful to hear that Jason provided fast, friendly and helpful service throughout. We'll be sure to pass on your kind words to him.
We hope you enjoy your furniture, and thank you again for choosing Maze Living.
Kind regards,
Maze Living
Everything
Everything - thank you! Now we just need the table - fingers crossed this arrives before winter! best wishes, Jackie
15 July 2026
Reply from Mazeliving
Thank you for your kind message, Jackie.
We're delighted to hear you're happy with everything so far. We hope your table arrives soon and that you’ll be able to enjoy your complete set for the rest of the season.
Thank you for choosing Maze Living.
Kind regards,
Maze Living
Our parasol was delivered with parts…
Our parasol was delivered with parts missing (no base). We have still not had these despite waiting over 2 weeks and phone calls waiting for nearly an hour to be answered. Very poor sustainer service from Maze.
15 July 2026
Reply from Mazeliving
Hello Adrian,
Sorry for the wait time on the phones we have had a very busy couple of weeks, I am glad you got through to someone and I can see they immediately raised a replacement to be delivered for you.
Kind regards,
Maze Living
Exceptional garden furniture
We have bought all of our garden furniture from Maze - they offer exceptional quality, great designs and great comfort. I had to contact Phoebe from the After Sales team as I couldn’t work out to stop the tilting on my parasol and she provided amazing customer service which was greatly appreciated. Would definitely recommend.
24 July 2026
Unprompted review
Reply from Mazeliving
Hello Steph,
Thank you for your fantastic review.
We're delighted to hear that you've chosen Maze for all of your garden furniture and that you're enjoying the quality, design, and comfort of our products.
It's also great to know Phoebe was able to help with your parasol and provide the support you needed. We'll be sure to pass on your kind words to her.
Thank you for recommending Maze Living — we really appreciate your continued support.
Kind regards,
Maze Living
Excellent foot stools!
I ordered 2 footstools for my Bramblecrest recliner chairs, whilst not an exact match, very close at 1/3 of the price. Delivered in under a week or ordering and kept fully informed via e-mail and delivered within the 2 hour window provided.
15 July 2026
Reply from Mazeliving
Hello Samantha,
Thank you for your review.
We're pleased to hear your footstools arrived quickly and that you were happy with the delivery updates. It's great to know they were a good fit for your space and offered excellent value.
We hope you enjoy your new additions.
Kind regards,
Maze Living
Customer service
Ordered an outdoor kitchen in March and still don’t have it. They do not provide regular updates and I have to continually chase them to get a response. Their whole customer service process is extremely poor.
23 July 2026
Unprompted review
Reply from Mazeliving
Hello Peter,
Unfortunately you have not provided any details so I am unable to reach out to help.
I am sorry to hear about the service received, if you change your mind and send us some details we will of course get in touch.
Kind regards,
Maze Living
Avoid if you want an outdoor kitchen!
Order for a new outdoor kitchen placed months ago. It never materialised, no contact from Maze - I had to contact them by online chat frequently which takes forever to get a reply. Each time, it's delayed on the water! Another week or so... Eat-Sleep-Repeat, until now, I have cancelled it and I'm waiting for my money back, which I am not chasing - I'll simply chargeback using AMEX if it doesn't appear in a few days.
22 July 2026
Unprompted review
Reply from Mazeliving
Hello Adrian,
Thank you for your feedback, and we're sorry to hear about your experience.
We can confirm that you requested the cancellation of your order 2 days ago, and this has now been actioned. Your refund has been processed, and it should be returned to your original payment method shortly, depending on your card provider's processing times.
We sincerely apologise for the delays and the frustration this has caused, and we appreciate your patience.
Kind regards,
Maze Living
Reply from Mazeliving
Hello Belinda,
Thank you for your review.
We're pleased to hear you're happy with both the product and delivery experience. We really appreciate your support and hope you enjoy your furniture.
Kind regards,
Maze Living
Delighted with my purchase
Delighted with my purchase, the team at Maze were extremely helpful. I have a variety of Maze furniture and it is all very good quality, but I always remove the cushions and store for the winter and cover the furniture from circa October to March. Once again Many Thanks!
13 July 2026
Reply from Mazeliving
Hello,
Thank you for your lovely feedback.
We're so pleased to hear you're happy with your purchase and that you continue to enjoy your Maze furniture. It's great to know our team has been helpful and that the quality has met your expectations.
Thank you for sharing your care tips too — we really appreciate your continued support.
Kind regards,
Maze Living
Bad responsiveness on the live…
Bad responsiveness on the live chat/phone for customer service, but great responsiveness when using social media to contact.
10 July 2026
Reply from Mazeliving
Hello Vicky,
Thank you for taking the time to share your feedback.
We're sorry to hear that you found our response times via live chat and phone disappointing. We understand how important it is to be able to contact us through your preferred channel, and we're continually working to improve our customer service across all platforms.
We're pleased to hear that our social media team was able to assist you quickly, and we appreciate you highlighting this. Your feedback is invaluable and will be shared with the relevant teams.
Kind regards,
Maze Living
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